Valley Honda

Just bought my brand new Honda Pilot on Thrusday Feb 6th. One word. Outstanding. Let's be honest, buying cars is no fun. I could have thought of 99 other things to do with my time that day, but you know One word. Outstanding. Let's be honest, buying cars is no fun. I could have thought of 99 other things to do with my time that day, but you know what. It was the best experience I have EVER had purchasing an auto. I delt with Randall Rosen who was one of the most laid back salesmen I have ever met. Never made me feel pressure or afraid. Everything I threw at this guy was met with courteous and quick responses. As we got close to a deal, they pulled the o'l meet my sales manager tactic. It was at that time I met Mohit Sinai. This is where I thought my day was going to end without a deal I felt comfortable with. As it turns out Mohit was more than willing to make sure that I was happy. At one point he even printed out all the paperwork for one car, but then I decided to change the color. He laughed and said jokingly. "Your killing me Joe, but I want to make you happy." He changed the paperwork, no questions or hassles. THAT IS CUSTOMER SERVICE YOU RARELY SEE ANYMORE. Soon after I was in finance where Rose took care of my paperwork. I talked and laughed with Rose for at least 40 mintues. That ended what turned out to be a school days worth of car buying. Even though the long day, it was the most fun I have ever had buying a car. Made some friends and now I have peace of mind knowing I have a quality SUV and I know exactly where to go for service. Thanks Randall. Thanks Mohit. Thanks Rose. Keep up the great service. If you are in the market for a new or used car......don't walk, run to to Valley Honda. More

Eileen D. and Nick P. were exceptional. Incredibly warm, courteous, and professional. They made the entire experience very relaxed, going above and beyond to ensure that my needs were met at every turn. Th courteous, and professional. They made the entire experience very relaxed, going above and beyond to ensure that my needs were met at every turn. These individual's are a credit to their profession. Honda is fortunate to have them on their team. More

We came in very late in the evening, but Eileen and the team could not have been nicer. she helped us narrow our search, and then we test drove the vehicle and made a purchase all late on a Friday. She t team could not have been nicer. she helped us narrow our search, and then we test drove the vehicle and made a purchase all late on a Friday. She truly made us feel as if the world reveloved around us. A great salesperson! More

Valley Honda is a great place to purchase a car. I have bought multiple vehicles and referred many people to this dealership. I recently purchased a new 2013 Fit Sport and this experience was no different. bought multiple vehicles and referred many people to this dealership. I recently purchased a new 2013 Fit Sport and this experience was no different. The salesman Randall Rosen was great. Friendly, courteous, knowledgeable, and most important several hundred dollars less than any of the three Honda dealers I contacted. If you want a fair price and a great experience I highly recommend Randall and Valley Honda. More

Great car buying experience! State of the art dealership with quality amenities and facilities. I strongly recommend that you reach out to Randall Rosen or Brian Roman. These two were extremely friendly and with quality amenities and facilities. I strongly recommend that you reach out to Randall Rosen or Brian Roman. These two were extremely friendly and knowledgeable, they will make you think differently about used car salesman. These are real people, you will not be disappointed. Recently purchased a 2004 acura tl, car was immaculate and as promised. More

This was the best car buying experience we have ever had. Joe listened to us, answered our questions and provided us the information and vehicle that we were looking for. We would definitely recommend Joe Joe listened to us, answered our questions and provided us the information and vehicle that we were looking for. We would definitely recommend Joe Barsalona and Valley Honda. More

Our 2012 Honda Civic did not start on the morning of 1/24/14. I cld Jab Rahman, the gentleman we purchased our new car from. Being very concerned and willing to help, he asked just a couple questions 1/24/14. I cld Jab Rahman, the gentleman we purchased our new car from. Being very concerned and willing to help, he asked just a couple questions and then stated that he would send out one of his service men to see if it was the battery. He apologized and said he would be happy to help us out and do whatever it took to have the car working again. The service man, Terry Altman, was to be back to the dealership within 10 minutes and Jab would then send him out immediately. Within minutes Terry was at our home, he jumped the battery and it popped right off. Terry was very nice and so easy to work with. They both were very informative on what we should do now that they jumped the battery and how I should drive it for at least 20 minutes in order for the battery to take the charge in these below zero weather conditions. I was so totally thrilled that it was such an easy process, taking less then 30 minutes for the entire process! Excellent service! And Jab also sent an email shortly after the car was in service again, making sure everything was OK. What amazed me, we bought the car from him 15 months ago. At that time, we lived 100 miles from Aurora, but chose to come to Valley Honda to purchase our vehicle. And, he remembered us! He remembered that we were in town because of a Dr's apt and that we were purchasing a car for our daughter Taylor. He remembered it like it was yesterday! Now that is great customer service. And his email also stated, my job begins after I sell the car! Wow! That is super!! Thank-you Jab and thank-you Terry! You are excellent and Valley Honda should be thrilled that you are both employees of there's. I would highly recommend Valley Honda! More

I was involved in a terrible car accident a week prior to car shopping. I can attest to visiting almost every dealership in the Aurora/Naperville area in search of a new car. I first went to Valley Honda w car shopping. I can attest to visiting almost every dealership in the Aurora/Naperville area in search of a new car. I first went to Valley Honda with a friend of mine to just look at the cars in the showroom. My experience was so positive I brought my husband to the dealership the next day. We worked with Alicia Machen throughout our search. I can't say enough wonderful things about her. She was accommodating to both my husband and I, but also my two kids. I have bought several cars in my lifetime and I can honestly say that Alicia and Valley Honda made the car buying experience the best I've ever had. It was obvious she cared more for me as a person and making sure my needs were met than the sale of a car. We must have stopped by the dealership at least 6 times before purchasing due to a hold up with insurance. However, each and every time she made herself available and again worked to meet our needs. She made a traumatic time in my life very pleasant. I would highly recommend Alicia Machen to anyone looking to buy a car...she is absolutely wonderful!!! I've had my new Pilot for about a week and I couldn't be more pleased. More

Valley Honda is a great dealership, but this review is about sales consultant Mario Morath in particular: I recently had the pleasure of buying a new Honda from Mario Morath at Valley Honda in Aurora. about sales consultant Mario Morath in particular: I recently had the pleasure of buying a new Honda from Mario Morath at Valley Honda in Aurora. In short, Mario was a “straight shooter” all the way (not at all what I was expecting from earlier car buying adventures). He seems to be one of a “new breed” of sales rep who knows that you can, and should have, done significant internet research, know what you want, know how to contact several other dealers, and know what you should expect to finally pay. In this case, Mario first heard from me via email, promptly answered every question, and gave me a binding quote by email without any evasion or insistence that I “come down” so that his sales manager could lean on me. I eventually made two visits to the dealership. The first so that my wife could see actual exterior and interior vehicle colors, and a final visit to sign papers and take delivery. Everything else was handled by phone and email. Throughout, there were NO surprises, or mismatches between what I thought I had been told, and what Mario thought he said -- Mario is very good at clear communication, and it smoothed the whole process. Mario gave me a competitive quote right off the bat, which wasn’t undercut until the day before we took delivery, and then only by a third phone call from somebody’s “manager” who beat him by $200. By then, Mario had built enough trust with me that I wasn’t interested. I found out that Mario is one of the top producers for Valley, which itself is the top producer in the Midwest for Honda – no surprises there! People appreciate clear talk, reasonable prices and fair dealing. We’ll be back to Valley Honda looking for Mario next time we need a car! If you’re in the market, email mmorath@valleyhonda.com and start a conversation, you’ll be glad you did! More

I went to see Honda CRV as my next car I was confused with so many options Joe help me in great detail and explain everything clearly. I am happy with Valley Honda service and with my new car. with so many options Joe help me in great detail and explain everything clearly. I am happy with Valley Honda service and with my new car. More