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Valley Honda

Aurora, IL

5.0
12,362 Reviews
Valley Honda is the Illinois' largest volume Honda dealership and ranks as one of the top 25 volume Honda dealerships in the U.S. A massive selection of Honda vehicles enable Valley Honda to provide tremendous savings the customer. Most importantly, however, is Valley Honda's focus on truly serving the customer. As a 16 straight Honda President's Award recipient, Valley Honda is recognized by American Honda as one of the highest customer satisfaction dealerships in the country. Huge Volume, Incredible Selection, and Tremendous Customer Satisfaction. This is the Valley Honda commitment to you.
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4173 Ogden Ave

Aurora, IL

60504

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Showing 12,362 reviews

May 27, 2015

Friendly helpful and comforting being my first time buying a new car I was very nervous but Dave kemp made the experience easy and quick. He was very helpful and I could tell he was More

by bgarci98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Kemp
May 27, 2015

Katy Meyer and Kurt Gonzalez We traded a 2006 Honda Pilot to lease a CRV-EXL. Kurt Gonzalez was our first contact and we found him to be the consummate professional; competent, More

by driver1horselover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 27, 2015

Great Experience I used Nick Poole to help me purchase my new Honda. He was very helpful and worked hard to make me happy. Thanks! Good Work! More

by Jim F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 27, 2015

A fantastic staff and a amazing experience Not knowing much about buying cars, the staff at Honda were extremely helpful and did everything possible to ensure I was comfortable buying a car. Th More

by David84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 27, 2015

I was very happy with my experience. This dealership is extremely impressive. Our sales person, Bill Terhorst, could not have been more helpful. He went above and beyond to show us how More

by Korby01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 27, 2015

New HRV Owner! We worked Brittany on the purchase of our new Honda HRV. Buying a new vehicle can be stressful but Brittany handled all of our questions with grace a More

by Kruchtens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Brittany Brandon
May 26, 2015

5/18/15 experience I came to the dealer with the intention of getting my rear brake pads replaced for the previously quoted $290. One hour after I arrived, I was told th More

by Steven
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
May 27, 2015 -

Valley Honda responded

Dear Steven, Thank you again for your valued feedback on your experience at Valley Honda. As I stated in my prior communication, I would love to have the opportunity to speak with you about your service experience here at Valley Honda. This morning I met with our Master Technician, Gary Albrecht, and our Assistant Service Manager Luke Martinez to discuss the recommendations made regarding your vehicle. Your brake pads were completely worn and your brake rotors were measured by technician Gary. They specifically measured below the 8mm Honda specification for thickness of brake rotors. This is not uncommon for a 15 year old vehicle with almost 170,000 miles driven. On your November 18, 2014 service visit, we noted that your brake pads were very close to needing replacement but we did NOT recommend replacement at that time. Certainly brake pads can be replaced using non-Honda parts for less money, however, we have seen many situations in which our clients have been dissatisfied with non-Honda brake pad performance, therefore, we continue to use only the quality, genuine, Honda parts our customers expect . Regarding the rotors, it is certainly possible to put brake pads on the vehicle without addressing out-of-specification rotors. However, we believe that following Honda specifications in terms of brake rotor measurement will provide, most importantly, the highest level of safety and performance for your vehicle. Again, our customers expect that we will follow Honda recommendations and specifications 100%. The second item we recommended and quoted for $508 is to replace the right upper control arm assembly because the ball joint is noticeably loose. This may be the repair quote you mentioned was 'close to $700'. In speaking with technician Gary Albrecht, he noted that the ball joint is loose and 'has play' in it. This is an important safety issue, in our opinion. When a ball joint is loose and has play in it, there is risk to our customer's vehicle of separation which would cause the wheel to fall inward or outward potentially causing the driver to lose control of the car. I feel it is our responsibility to always alert our customers of a condition in which their safety is at risk. Of course, should our customer elect not to proceed with the repair, we have at the very least alerted them to the condition of their vehicle. If you would, I'd love to meet with you, our technician (Gary Albrecht) and Asst. Service Manager (Luke Martinez) to discuss this further. My goal is to re-gain your trust and confidence and to work with you to ensure that your vehicle is safe. Sincerely, Bob Navarre Owner Valley Honda (630) 851-5700 (Office) (708) 987-3000 (cell)

May 26, 2015

Service was terrific at Honda Valley Our family went home with our first family vehicle just this past weekend. Nikki helped us and was nothing but super helpful throughout the whole pro More

by g&e2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 26, 2015

Great Experience! Andy was great for my first-time car buying experience as a new graduate. He was very attentive, detailed, helpful and kind. I appreciate the service More

by paul5
Recommend Dealer
Yes
Employees Worked With
Andy Kovalsky
May 26, 2015

My first car!!! My family has purchased 3 vehicles from here and mine will be the 4th. We have also recommended Valley Honda to many of our closest friends and family More

by Mdeland23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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