Valley Honda
Aurora, IL
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:00 AM - 10:00 PM
Tuesday 6:00 AM - 10:00 PM
Wednesday 6:00 AM - 10:00 PM
Thursday 6:00 AM - 10:00 PM
Friday 6:00 AM - 10:00 PM
Saturday 6:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 6:00 AM - 10:00 PM
Tuesday 6:00 AM - 10:00 PM
Wednesday 6:00 AM - 10:00 PM
Thursday 6:00 AM - 10:00 PM
Friday 6:00 AM - 10:00 PM
Saturday 6:00 AM - 4:00 PM
Sunday Closed
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The Honda crew was amazing, and my experience there was great!!! Nick Theodor helped me with my new Honda purchase!!!! Go see Nick he is the best!!!!!!! great!!! Nick Theodor helped me with my new Honda purchase!!!! Go see Nick he is the best!!!!!!! More
Right when I walked through the door it was a pleasant experience. The building itself is very nice, and their were many people at the front desk for help. But one guy who helped the most through the purc experience. The building itself is very nice, and their were many people at the front desk for help. But one guy who helped the most through the purchase was Joe Barsalona. He was wonderful, great hospitality and very helpful. I would recommend this dealer to anyone looking for a car. More
Joe was very courteous and helpful. My Infiniti was rear-ended at a traffic light and was totaled. So I was thrown into the car market when the day before, buying a car was not on my radar.. After a rear-ended at a traffic light and was totaled. So I was thrown into the car market when the day before, buying a car was not on my radar.. After a lot of careful research through the internet, I'd narrowed the field to about 3 different suvs. Since I've been a Realtor for over 20 years, I'm supersensitive to salesmen. I feel if my clients like me and trust me, they'll find a way to buy through me. If they know I have their best interests at heart, they're comfortable making a decision. Such was the case with Joe. He was very patient and he allowed me to vent some of the hazards I was navigating to arrive at my choice. Valley Honda was like a giant machine but it is well run and the people are very courteous. Joe is an asset to the car industry. More
I entered Valley Honda with little expectations having just come from another dealer who was not offering much and didn't seem to listen. I talked with Andrew Becker who showed me the different Civic Mod just come from another dealer who was not offering much and didn't seem to listen. I talked with Andrew Becker who showed me the different Civic Models. He listened to my needs, talked about options and took me for a test drive. Next we talked price, I was looking for their best deal and a few incentives later I was very happy with the price quoted. I needed to go home and come back with my wife and Andrew needed to attend to another customer's request so he set me up with Brandon Brabec. Brandon was professional and caring. He went through the rest of the process with great attentiveness and new the product well. He took me through the business end and finally through the car pick-up area and answered all of my questions. While Andrew and Brandon are young salesmen, I hope they keep their customer first approach and know that Valley Honda is a better place because of their hard work. This is our first Honda, but plan on going back hoping to receive the same type of service and attention that Andrew and Brandon gave us. Thanks More
I was very happy with my experience at Valley Honda. Everyone there was helpful and at no time did I feel pressured into a decision. I worked with Joe Barsalona who was very knowledgeable about the car Everyone there was helpful and at no time did I feel pressured into a decision. I worked with Joe Barsalona who was very knowledgeable about the cars I was looking at and took the time to explain all of the features and answer any questions I had. The entire buying process was very smooth and not nearly as stressful as it has been in the past for me. The entire place is very efficient and well organized. I was most pleased with my experience after I had purchased my car and all of the paperwork was complete. I could have easily been pushed out the door (it was already well past closing), but instead, Joe took the time to walk me through (in even greater detail than before) all of the advanced features that came with my new car. This was definitely not expected and truly shows dedication to customer service. More
Our partner and I came to Valley Honda to purchase two Honda pilots and we had a great experience. Randall did an excellent job of explaining the car itself as well as all of the details when it came to Honda pilots and we had a great experience. Randall did an excellent job of explaining the car itself as well as all of the details when it came to the purchase papers, warranties, etc. We felt like he really knew the product. We also felt Iike he knew how to treat a customer. He was very honest and forthright about our deal and what was going to happen. I have already recommended other friends to Valley Honda and have told them to come and see Randall. More
If you are looking for a "good deal" with no hassle I would not recommend this dealer. We wanted to actually buy a car from this dealer as it was close to our home and if we need service it's co hassle I would not recommend this dealer. We wanted to actually buy a car from this dealer as it was close to our home and if we need service it's convenient. Issues we had: The Sales Department - we started shopping for a car, did our research, went and test drove the car, then back again - sales person we first worked with was unavailable, so we worked with another sales rep - who provided us with incorrect facts about the car. We then went back for a third time and at this point were ready to purchase the car, but yet again the two previous sales reps we worked with were unavailable and now we are on our third sales rep and second manager. We discussed price, then asked for an appraisal on our trade in, they came back with an insulting trade in value, as we had gone to CarMax and they were $1800 higher. We told the sales manager this was insulting and wondered if he would consider more for the trade in, at that point he said go to CarMax and get that, you won't get anything higher (we did at Honda of Joliet $2000 higher than their quote). We left and went to Honda of Joliet and purchased our vehicle, although it is now in the shop for an oil leak - we've had the car one week. SERVICE Dept - I brought my car that we've owned for one week to Valley Honda as it is close to our house. Immediately I was told that I didn't purchase the car from them, really? I'm well aware of that. Then he said too bad you didn't see the oil leak before you bought the car. Ok. Long story short I had to "beg" for a loaner - because I didn't purchase the car from that dealer and he told me they had to rip the engine apart to see where the leak was coming from. In summary, take the time to go to a dealer who wants to make a sale and actually will work with you. If you have a trade in - go to car max and get it appraised - they will give you a written quote and it was "free". More
My wife and I just purchased a Honda Accord LX from Valley Honda and we were very pleased. We worked with Alicia Machen who was very knowledgeable and professional and very willing to help us find wha Valley Honda and we were very pleased. We worked with Alicia Machen who was very knowledgeable and professional and very willing to help us find what we were looking for. Service department and facilities are also very impressive. Very happy with the experience and would recommend to others. More
Nick is the very best at Valley Honda! He goes above and beyond to ensure his customers are taken care of. He remembers our names and my daughter's name too. Very personable, energetic and cares about his beyond to ensure his customers are taken care of. He remembers our names and my daughter's name too. Very personable, energetic and cares about his customers. He is helping me get a car for my 16 year old and gave me many ideas and reasons for each option. My family has gotten 4 cars from him and I will always go to Valley Honda as long as Nick Theodor is there to help me. More