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Valley Honda
Aurora, IL
11,578 Reviews
Valley Honda is the Illinois' largest volume Honda dealership and ranks as one of the top 25 volume Honda dealerships in the U.S. A massive selection of Honda vehicles enable Valley Honda to provide tremendous savings the customer.
Most importantly, however, is Valley Honda's focus on truly serving the customer. As a 16 straight Honda President's Award recipient, Valley Honda is recognized by American Honda as one of the highest customer satisfaction dealerships in the country.
Huge Volume, Incredible Selection, and Tremendous Customer Satisfaction. This is the Valley Honda commitment to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:00 AM - 10:00 PM
Tuesday 6:00 AM - 10:00 PM
Wednesday 6:00 AM - 10:00 PM
Thursday 6:00 AM - 10:00 PM
Friday 6:00 AM - 10:00 PM
Saturday 6:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 6:00 AM - 10:00 PM
Tuesday 6:00 AM - 10:00 PM
Wednesday 6:00 AM - 10:00 PM
Thursday 6:00 AM - 10:00 PM
Friday 6:00 AM - 10:00 PM
Saturday 6:00 AM - 4:00 PM
Sunday Closed
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Showing 11,578 reviews
April 30, 2014
Best Place ever!! The best dealership I have ever been too! Great customer service, price, and I felt right at home when I was there! Randall thank you so much!! The best dealership I have ever been too! Great customer service, price, and I felt right at home when I was there! Randall thank you so much!! More
by Andross
Employees Worked With
Randall Rosen, Randall Rosen
April 30, 2014
Happy customer This is the 2nd vehicle my family has purchased at Valley Honda. The employees are very knowledgeable and wonderful to work with. Valley Honda has a This is the 2nd vehicle my family has purchased at Valley Honda. The employees are very knowledgeable and wonderful to work with. Valley Honda has a great selection of cars and competitive pricing. We especially enjoyed working with Randall, he is very pleasant and fun to work with. More
by KathB
Employees Worked With
Randall Rosen
April 30, 2014
Excellent Salesman Excellent Service Come in to Valley Honda to browse for a car and check out our options and I was not disappointed. First of all the selection was huge both new and u Come in to Valley Honda to browse for a car and check out our options and I was not disappointed. First of all the selection was huge both new and used. The facility was pretty impressive also, I'd consider bringing in my lunch and just hanging out in this place. I got to say the best part of the whole experience was our salesmen Jeremy Andrews. I can't thank him enough for making this the absolute best car buying experience I've every had. We come in around 12:30pm and even though I think we interrupted his lunch he bent over backwards to answer every question and accommodate us. He made sure we were comfortable with every aspect of the process. We finished up about 5:30pm and he made it seem like a breeze. I will definitely be recommending Valley Honda and Jeremy Andrews to anyone looking to buy a car. Thanks again. Top notch service all around. Love our new Honda Fit. More
by djb223
Employees Worked With
Jeremy Andrews
April 30, 2014
Excellent Experience I experienced excellent service working with Eileen Davis throughout a rather unusual sales process. Eileen was great helping my daughter and throug I experienced excellent service working with Eileen Davis throughout a rather unusual sales process. Eileen was great helping my daughter and through the purchase of a Honda FIT, while she was still away at college.just before her graduation. We got a great price,, a great car, and great service! More
by RalphFilippelli
April 30, 2014
Pre owned Civic I purchased a pre owned honda civic from Brittany Brandon and Brian Roman earlier this week. From the moment I began looking for a vehicle they where I purchased a pre owned honda civic from Brittany Brandon and Brian Roman earlier this week. From the moment I began looking for a vehicle they where more than helpful. The GM had helped me get the best deal possible on my Civic and I couldnt be happier! Thank you Brittany ,Brian and Don for helping me find my Civic ! More
by MGomez9192
April 30, 2014
A Culture of Lying..... Beware. Unfortunately, I feel the need to warn customers of Valley Honda in Aurora, Il. I don't enjoy writing bad reviews, and may have let it slip, but then Unfortunately, I feel the need to warn customers of Valley Honda in Aurora, Il. I don't enjoy writing bad reviews, and may have let it slip, but then they lied to me again, and it is clear this much be part of the culture at this dealership. First, they lied to me and said they called the Hyundai dealership about the trade in I brought in and got a low ball trade in value to justify their low ball offer to me. Little do they know I had just been to that dealership and gotten a trade in offer from them for 2,000 more than they told me. When I took the trade in off the table and said I wanted to buy the car and asked if it was still available they said they had to check their inventory. They called me back and said they had it in stock. I told them I was on my way. Then guess what? I'm there and they say oh we forgot we sold it this morning, but how about you buy this ugly color instead! How pathetic and untrustworthy. Their price was ok, but who knows what else they would have pulled if I'd decided to go through with it. I would avoid this dealership, and their lies, at all cost. UPDATE: The owner of the dealership did contact me and express his apologies and took responsibility for his sale mangers error in judgement. It is at least good to see that the company admits when it is wrong and is constantly striving to improve itself. There is something to be said for that. More
by mdobbins
Employees Worked With
April 29, 2014
Great experience One of the best car purchase experiences I have ever had. Bob Mueller was my salesperson, and was immediately responsive ( answered my internet requ One of the best car purchase experiences I have ever had. Bob Mueller was my salesperson, and was immediately responsive ( answered my internet request within an hour), gave a very competitive price up front I(no games or haggling needed(, followed through on every request I had to add options, and personally located the vehicle (hard to find color) in the time frame promised. Bob was respectful of my time and helped get things organized on the purchase before I got there to be more efficient. I did it all by phone and never met Bob or saw the car in person until I got there ready to buy. I kept waiting for the surprise or the gotcha, but there wasn't any! Everything was as described, and the purchase went extremely smooth. Valley Honda dealership is one of the cleanest I have seen, and the new car delivery area (in a clean garage) is an pleasant surprise! Very friendly finance person, no hard sell on the maintenance contracts, efficient and nice to deal with. Would not hesitate to recommend Bob or Valley Honda to anyone making a new Honda purchase. Thank you! More
by aczind
April 29, 2014
Top of the Line Experience We're proud to be a part of the Honda family! From the moment Amy and I met Randall we could tell that we were in great hands. Randall is a very gen We're proud to be a part of the Honda family! From the moment Amy and I met Randall we could tell that we were in great hands. Randall is a very genuine and trustworthy man. He seemed to really know his stuff and was able to answers all of our questions timely. We are glad to have met and worked with him. The facility is exceptional! The BEST I have ever seen and the service is top notch. I would recommend them to anyone! More
by bkramer24
Employees Worked With
Tommy Mimbs, Randall Rosen
April 29, 2014
Top dealership in Chicago land area If you are looking for a car you MUST come to Valley Honda, Naperville/Aurora.This past weekend we went there just looking to lease two cars for both If you are looking for a car you MUST come to Valley Honda, Naperville/Aurora.This past weekend we went there just looking to lease two cars for both our sons. The specials they had in their advertisements were enough to bring us in for a look.Once there, we were greeted by Tom Propersi who worked with us and gave us the information we needed to make the decision to lease both cars, a Fit and a Civic. It was a long day, we started at around 1:00 pm and ended around 7:00 pm, Tom was the best personal assistant in any type of sale we have ever had. He was very patient and very knowledgeable on both cars. While there we were so hungry he even brought us pizza from the sales floor. We felt very bad at taking all his time on a Saturday but he was wonderful to work with. We even got to meet the owner Bob Navarre. I have never been in such a beautiful, large more efficient running dealership than this one. Run with smooth excellence, even fresh flowers in the ladies room. In our 38 yrs of marriage we have bought many many many new cars and this was over and above the best experience. We HIGHLY suggest asking for Tom Propersi. You won't regret it.There moto is "Give Great Customer Service" and they do!!! More
by cjpslp76
Employees Worked With
April 28, 2014
Valley Honda review We purchas3ed a Honda Civic LX from Allan Marcial. We had a great experience from the very start to the finish. Allan was well informed about the car. We purchas3ed a Honda Civic LX from Allan Marcial. We had a great experience from the very start to the finish. Allan was well informed about the car. Took us through everything we needed to know and made it a very enjoyable experience. More
by johnhoz
