Valley Honda

great experience Jack and Andy were great! Very nice and easy to work with. I was actually referred to Valley Honda by my friend Michelle Scimeca. So glad I listened t Jack and Andy were great! Very nice and easy to work with. I was actually referred to Valley Honda by my friend Michelle Scimeca. So glad I listened to her! More

Lexus LX 230 When I bought it, I specially asked for any rust or corrosion. I received a car with big spot at windshield. rust around windshield. corrosion and rus When I bought it, I specially asked for any rust or corrosion. I received a car with big spot at windshield. rust around windshield. corrosion and rust on frame and suspension. I trust them as an authorized dealer. I told them that car was for export to another country for my own used. I cannot believe they will do it to me for a couple of thousands dollars as an authorized dealer. More

Wonderful Experience My husband and I purchased a car recently from Valley Honda, Naperville, IL. Joe Barsalona was a joy to work with. He sat down with us and went over My husband and I purchased a car recently from Valley Honda, Naperville, IL. Joe Barsalona was a joy to work with. He sat down with us and went over every little detail about the Honda Civic we were going to buy. He explained about financing and the services we were to get. Then he gave us a tour of the facility. What a great dealership! It was such a pleasure to meet Joe Barsalona. If any of our friends are thinking about buying a car, we will try to send them to Valley Honda and look for Joe Barsalona. More

Nick Theodor Represents Valley Honda Well Nick Theodor is a class act and top-notch employee for Valley Honda. Unfortunately, due to my own negligence, I am writing this review now instead of Nick Theodor is a class act and top-notch employee for Valley Honda. Unfortunately, due to my own negligence, I am writing this review now instead of back in December/January when I purchased the vehicle. I will try to recall all details of my encounter with Nick to the best of my availability. First, I traded in my 2011 Silverado. Nick worked with his associates to give me a great trade-in value for my truck. I felt appreciated and he gave me a very good deal on the vehicle. He was straight forward and honest about the perceived value of my truck and only pursued further contact to make sure we were on the same page after I left the dealership with a quote. Next, Nick was friendly and congenial throughout the entirety of the transaction. The process took longer than I anticipated, but Nick was thorough, knowledgeable about the vehicle I wanted to purchase and extremely patient throughout the entirety of the process. He articulated information efficiently and precisely while simultaneously allowing me to ask as many questions as I needed to feel satisfied about the process. Finally, Nick made sure we spent enough adequate time with the vehicle before we left with it in order to familiarize ourselves with its functionality and maneuvering. Overall, Nick was a pleasure to work with and Valley Honda’s quality increases with his presence! More

Great car buying experience Per friends' recommendation, I went to Valley Honda test drive 2014 Honda Odyssey June 21st 2014. Alan was the one that we contacted through email for Per friends' recommendation, I went to Valley Honda test drive 2014 Honda Odyssey June 21st 2014. Alan was the one that we contacted through email for the vehicle quotes and he assisted us for four hours straight. We bought the car that day because of Alan's friendliness and willingness to negotiate. In addition, Alan was so comfortable and pleasant to work with that the 4 hours car buying experience was quite enjoyable for the firs time. Monday June 23rd when Alan found out that we were not too happy with the type of new car tire, Alan went an extra mile to convince his sales managers to change the car tire for us. That is indeed way beyond what I expected from a dealership. This dealership has so much life and energy to it that we will definitely go back for our next new car. More

Very easy to work with!! I went to Valley Honda with intention to look at other dealerships for their selection. After finding the exact car I wanted, there was no need to loo I went to Valley Honda with intention to look at other dealerships for their selection. After finding the exact car I wanted, there was no need to look anywhere else. Andy worked with me and accommodated every single one of my needs in order to purchase my 2013 Honda Accord. I can't say enough how easy Andy was to work with and he made my car buying experience flawless. If you ever wander into Valley Honda, I recommend you work with Andy. More

Very Best Car Buying Experience I have bought many cars before, but this last experience dealing with both Nick and Bill was unsurpassed. From the moment I walked into the showroom, I have bought many cars before, but this last experience dealing with both Nick and Bill was unsurpassed. From the moment I walked into the showroom, I knew this experience wold be different--from the flowers on the reception desk to the friendliness of the staff. My fiance and I had been given Nick's name from a relative who worked with Nick at a previous dealership, and found he was most pleasant and cordial. He indicated he would hand us off to Bill who would learn more about what we were looking for and acquaint us with the dealership. Bill was the most patient, friendly, and non-pressure sales consultant I have ever dealt with. He was thorough, explaining the features of the car I originally wanted, which was a CRV. We test drove one and liked it. Back on the showroom floor, I saw a white Honda Accord with tan and black interior. I loved the interior and the comfort of the seating. I also liked that the driver's seat when raised allowed me an expanse of vision I have not had in the sedans I have recently been in. He suggested we test drive one and asked if I preferred a 4 or 6 cylinder., Since the 4 cylinder had a great mileage rating, I suggested we drive that one rather than the 6 cylinder. I was so impressed with the way it drove and handled as well as the features this car had that the CRV did not have. I was so surprised how peppy the acceleration was and had no idea that a 4 cylinder would react that way. Anyway, during the ride, he pointed out the features and how they worked. The right turn camera is amazing! Later on, Bill provided the price on both vehicles and reviewed the features that each one had. He also provided information on the dealer installed options as well as a pricing sheet. I was very specific about the options that I wanted, which included a navigation system, and Bill noted that he did not have what I wanted in stock, but would be able to get one from another dealer. I just had to make up my mind, which car i wanted the CRV or the Accord. We left the dealership, and I stated that I would call Bill by the next day with a decision. I called him that evening, and asked him to find a white Accord. He called within a day and a half and said he located one and he would go to retrieve it. The next day he called to indicate he had the car and i could pick it up either Friday evening or Saturday morning. I elected Saturday, and he was there explaining the transfer process very clearly. He immediately showed us the vehicle, and it is beautiful. The detail manager had just completed readying the car for delivery and Bill went through the delivery checklist. I have never been treated so well or had such detailed information provided about a car and the services of the dealership, including a walk-through of the service department. Bill is a great sales person, who takes an interest in his customers. In fact I am a former corporate trainer, and Bill demonstrates the best practices of an outstanding sales person. Thanks, Bill, for an unforgettable experience, and I will be sure to recommend him and the dealership to anyone I know interested in purchasing a vehicle. As an aside, Molly in the Business Office completed the financial details of the transaction, and she was very perky, thorough, and took a personal interest in my fiance and me. We appreciate dealing with all aspects of this dealership! More

Awesome Customer Service Brittany Brandon went above and beyond helping me purchase my used certified 2013 Honda CR-Z. Living out of state I had seen it online and was very i Brittany Brandon went above and beyond helping me purchase my used certified 2013 Honda CR-Z. Living out of state I had seen it online and was very interested. My husband had called about it for me but was told it had already been sent to the auction and there was nothing he could do for him. I decided that I would give it a try and I got got Brittany. From the get go she was determined to get the car for me. I made my offer without even seeing the car in person which is a pretty scary thing when you are purchasing a car! She made the process easy for me and made me feel that I was more than just another sale for her. We were greeted at the door with a friendly hello and walked to the waiting area by a very nice gentleman who sat us down and offered us a beverage while we waited for Brittany to finish with a customer. The show room is beautiful and the customer service area is top notch. My husband had to leave and Brittany finished the sale and walked me through the navigation system and set up my bluetooth for my 3 hour ride home. Not once did she seem bothered by all of my questions! I have been in the hospitality business for 32 years. Brittany's attention to detail and the fact that she went above and beyond for me will be a story that I will tell over and over in my customer service training classes. My only disappoint is that I will not be able to use your service department since I live so far away! Thank you Brittany for your awesome hospitality!! More

Great car buying experience My wife and I knew we were going to need a new car in the near future and had settled on a Pilot. We sent out emails to 3 dealers for pricing and rece My wife and I knew we were going to need a new car in the near future and had settled on a Pilot. We sent out emails to 3 dealers for pricing and received 3 similar (very good) offers. We wound up going to Valley due to the no hassle approach (email bombardment) and proximity to work/home. We dealt with Katy Meyer who was very professional and helpful throughout the sale. It was actually the quickest dealer car purchase I've been part of as we were expecting the usual runaround. We appreciated that Katy didn't use the old school car dealer tactics of the past. I think this is standard procedure for Valley Honda to treat customers the right way. Fantastic facility too! More

Easiest Car Purchase Ever! I contacted Valley Honda online for a quote on the vehicle. Nick was extremely responsive and able to provide the answers I was seeking. We set up a t I contacted Valley Honda online for a quote on the vehicle. Nick was extremely responsive and able to provide the answers I was seeking. We set up a test drive on short notice and closed the sale within the same afternoon. Nick was pleasant to work with and did everything possible to make the process run smoothly and efficiently. Highly recommended! More