Valley Hi Kia

Drop my car off on a Tuesday for a brake chattering issue was told it would be 3 to 4 days before they could look at it called on Friday was told everyone was at lunch. They would call me back. No one issue was told it would be 3 to 4 days before they could look at it called on Friday was told everyone was at lunch. They would call me back. No one called me back on Friday. I called back in the afternoon left a message with the service writer and never received a call back on Friday call back on Monday. Left another message with service writer and also asked to speak to the service manager. He never answered his phone so I left him a message then I called back at noon. Left a message with both people again no callback finally got a call on Tuesday saying that the repairs were done and then I can come pick my car up at 2 o’clock Sidenote, this is a brand new Kia Sportage, SX prestige, under six months old with 8000 miles. no callbacks, no courtesy call to inform me the status on the car is completely unprofessional and not what I expected from Kia. Also, no courtesy vehicle Until the vehicle is inspected which in my opinion is crazy on a brand new car with 8000 miles, so everything is covered under warranty but was told it needed to be inspected before any of that could happen so my family was left with one car for a week. More

Very helpful, honest, would recommend to other ,thank you so much , wii return in the future you so much , wii return in the future More

Even though it was busy when I arrived, the service team was able to check me in in a reasonable amount of time. Staff was friendly including a couple of the sales team who greeted me as I was walking in. W was able to check me in in a reasonable amount of time. Staff was friendly including a couple of the sales team who greeted me as I was walking in. Work was completed within the estimated time given. More

I have gone three times to this dealer ship and Reeco has helped me every time. Great customer service. Nice waiting area. helped me every time. Great customer service. Nice waiting area. More

Got us in right away for a recall. Very friendly knowledgeable service writer Ivan I think great job. Very friendly knowledgeable service writer Ivan I think great job. More

Courteous, professional and efficient service. Appointments are made in a timely manner. Service is completed within the timeframe given. Iven Vargas gave updates on our vehicle needs and cost on Appointments are made in a timely manner. Service is completed within the timeframe given. Iven Vargas gave updates on our vehicle needs and cost on service, which we very much appreciated. More

Greatest customer service every time I come I. For my oil change or anything that my vroom vroom needs. Ricco Williams is the best! Will go nowhere else! For my oil change or anything that my vroom vroom needs. Ricco Williams is the best! Will go nowhere else! More

My salesperson Alma was awesome and finance mgr. Marisol was great as well. The whole process at Valley-Hi Kia was quick and easy. I couldn't be happier with my new car purchase. Marisol was great as well. The whole process at Valley-Hi Kia was quick and easy. I couldn't be happier with my new car purchase. More

Service Advisor. Charlie Trejo, is excellent in Spanish so good communication the service was just great in the time excellent thank you so much see you next time Charlie Trejo, is excellent in Spanish so good communication the service was just great in the time excellent thank you so much see you next time More

They were profesional and courteous. They took care of a security update. I didnt wait long for this service. They took care of a security update. I didnt wait long for this service. More