Valley Hi Kia

Experience was terrible. My cars engine light was on so I took it in to the dealership to get looked at. Ends up being an issue with the catalytic converter on March 16th and I get a call from the dealershi took it in to the dealership to get looked at. Ends up being an issue with the catalytic converter on March 16th and I get a call from the dealership telling me the issue and that the diagnostic and replacement of the converter was covered by warranty and I wouldn't need to pay for it this was all great no issues so far, this was communicated to me the following Monday March 22nd. At this point I don't have a rental car or anything offered to me. I am told at this point that I also have a cracked pipe and the part needs to be ordered and replaced (total of 825$) and told I should have my car by the following Monday March 29th, I agree to this. That Friday March 26th I call to see if my car is done my representative Brenda Serrano says that the part has arrived and it'll be worked on tomorrow Saturday March 27th and I would be able to pick it up that night. I'm in Vegas this weekend so I let her know I wouldn't be able to pick it up until Monday. Well Monday rolls around NO call from the dealership what so ever, I end up going on tuesday March 30th and I am told my car isn't done. I drove all the way there after I was promised it was going to be done the Saturday before and NEVER got a call that it was still being worked on and not ready. This is after I told Brenda I would be there MONDAY! HORRIBLE customer service... When I get there I'm told that she ordered the wrong part and had to reorder the part and my car should be done by the next Monday April. 5th. This is getting rediculous by this time they've had my car for WEEKS!! Well the next week rolls around it's STILL not ready. I eventually call on April 13th and leave a voicemail with the service manager, Mike, upset because I'm paying 825$ for my car to be at the dealership for A WHOLE MONTH and it's beyond rediculous at this point. He never calls back! I eventually pick up my car on April 15th. They had my car for a whole 30 days.. I never got a rental.. I never got any compensation for their incompetence of not being able to order a correct part the first time... and the thing I'm mostly pissed off about I never even got a sorry that they had my car for so long. I've seen totaled cars get repaired faster than it took them to give my car back to me. When I picked up my car I complained to the service manager Mik,e and he was dismissiv,e didn't really listen to my issues, and rushed through the conversation, kept changing the subject to focus the conversation elsewhere other than my concerns. In the end the best he could do was 25$ off.. after I've been EXTREMELY inconvenienced for an entire month... I'm never buying another kia EVER again.. thoroughly disappointed.. More

This is my 3rd Kia car. Jonathan was a great help. I will recommend Valley Hi to everybody. Everybody was very helpful and courteous. Thank you for a great experience. will recommend Valley Hi to everybody. Everybody was very helpful and courteous. Thank you for a great experience. More

Rene was wonderful and nice. Very happy that I came here. will be recommending all my friends and family. Love Valley Hi Kia and staff will be recommending all my friends and family. Love Valley Hi Kia and staff More

They were very helpful in breaking down the cost. And I did get a very good deal on my Kia Forte gt line. Thank you. did get a very good deal on my Kia Forte gt line. Thank you. More

I want to thank alma and cris did a amazing job on helping me select the right vehicle would recommend to anyone THANK YOU KIA helping me select the right vehicle would recommend to anyone THANK YOU KIA More

Cris Manzo was exactly who we needed to talk to! We told him our needs and he got us into exactly the right car! Thank you! him our needs and he got us into exactly the right car! Thank you! More

Rene andDanny were great and the were patient and friendly They got me out of my lease easily with no hassle so I would recommend them. friendly They got me out of my lease easily with no hassle so I would recommend them. More

Customer service people are geat,full stop 🛑 🚙😎. Awesome service I had agreat overall experience and will most definitely be back to purchase all my future vehicle Awesome service I had agreat overall experience and will most definitely be back to purchase all my future vehicle More

This was a great experience from leasing my vehicle for three years to deciding to Buy it instead of leasing again at the end of the three years. I worked with Steve Goldman, Tina and Alma! They all had three years to deciding to Buy it instead of leasing again at the end of the three years. I worked with Steve Goldman, Tina and Alma! They all had great customer service and wonderful to work with! Tina finished my lease to sale and Alma even decided to DRIVE THE PAPERWORK TO ME, instead of me driving to Victorville!! All the way to Huntington Beach! That is great teamwork.. You won’t be disappointed! More

Jonathan was really helpful really genuine and nice person very satisfied with my car purchase! The management was really helpful and made it happen thanks! person very satisfied with my car purchase! The management was really helpful and made it happen thanks! More