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Valley Buick GMC - Service Center

Apple Valley, MN

4.7
994 Reviews

994 Reviews of Valley Buick GMC - Service Center

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August 20, 2024

Had to go back next day due to my hood dinging saying it’s open. Hood was not loose before oil change. When got there they also said I had a leak & nothing was said day before, then they said maybe they More

by Jodipietsch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Heather Swanson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2024 -

Valley Buick GMC responded

Thank you for your feedback. We understand your concerns regarding the issues with your hood and the service you received during your oil change at Valley Buick GMC of Apple Valley. We appreciate you bringing this to our attention. Your experience is important to us, and we strive to ensure our services meet your expectations. We encourage you to reach out to us directly so we can address your concerns more effectively. Thank you for your time, and we hope to have the opportunity to improve your experience in the future. Sincerely, The Team at Valley Buick GMC of Apply Valley

August 19, 2024

'Continue to use Valley dealership. Confident that my Encore Buick is given a good check out. More

by ezfade08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Valley Buick GMC responded

Thank you for your fantastic review! We're thrilled to hear that you continue to trust Valley Buick GMC of Apple Valley for your Encore Buick's service. Your confidence in our team means a lot to us. We look forward to seeing you again for your next visit! Sincerely, The Team at Valley Buick GMC of Apply Valley

August 19, 2024

They do bare minimum but charge for premium service. Communication is the bare minimum, most of the time you need to call them to make sure you will get your car back that day! More

by tjalexson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Heather Swanson
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Valley Buick GMC responded

Thank you for your feedback. We appreciate you sharing your experience with us. At Valley Buick GMC of Apple Valley, we strive to provide excellent service and communication to our customers. Your thoughts help us improve, and we encourage you to reach out directly with any specific concerns so we can address them effectively. We value your input and hope to exceed your expectations in the future. Sincerely, The Team at Valley Buick GMC of Apply Valley

August 19, 2024

Great service. Worked with my warranty company and had a quick response and resolution to my issue. More

by Mbischel66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
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Aug 21, 2024 -

Valley Buick GMC responded

Thank you for sharing your positive experience! We're thrilled to hear that you received great service and that our team was able to work effectively with your warranty company to resolve your issue quickly. At Valley Buick GMC of Apple Valley, we strive to provide excellent support to all our customers. We look forward to seeing you again soon! Sincerely, The Team at Valley Buick GMC of Apply Valley

August 19, 2024

Did service work well and had loaner car when/as promised, & didn’t find an assortment of “additional” items that needed addressed. I will trust them for future service needs. More

by RH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2024 -

Valley Buick GMC responded

Thank you for your kind review! We’re pleased to hear that your service experience at Valley Buick GMC of Apple Valley met your expectations and that you appreciated the loaner car. Trust is important, and we're grateful you’ll be relying on us for future service needs. We look forward to seeing you again! Sincerely, The Team at Valley Buick GMC of Apply Valley

August 19, 2024

Friendly service car was completed as scheduled. Employee knew what he was doing and kept me informed. More

by lmrseal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Swinford
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Aug 21, 2024 -

Valley Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you experienced friendly service and that your vehicle was completed as scheduled. It's great to know our team members kept you informed throughout the process. We appreciate your feedback and hope to see you again at Valley Buick GMC of Apple Valley! Sincerely, The Team at Valley Buick GMC of Apply Valley

August 19, 2024

Professional service every visit. Always treat my truck as if their own! Will always be back. More

by tlenz67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2024 -

Valley Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you consistently receive professional service at Valley Buick GMC of Apple Valley. It's our priority to treat every vehicle as our own, and we appreciate your loyalty. We look forward to seeing you again on your next visit! Sincerely, The Team at Valley Buick GMC of Apply Valley

August 19, 2024

Very courteous and friendly! Not a very long wait time for oil change and rotation of tires! More

by Barbie Doll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2024 -

Valley Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with the oil change and tire rotation at Valley Buick GMC of Apple Valley. Our team takes pride in providing courteous and efficient service. We look forward to seeing you again next time! Sincerely, The Team at Valley Buick GMC of Apply Valley

August 19, 2024

While I probably wouldn’t give the service center a 5 star, I would certainly give my service department attendant a 5 star rating. Alex Ladino was 5 star! He was respectful, and went above and beyond More

by Joy
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ladino
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Aug 21, 2024 -

Valley Buick GMC responded

Thank you for your feedback! We appreciate your recognition of Alex's outstanding service at Valley Buick GMC of Apple Valley. It’s great to hear that he was respectful and went above and beyond to assist you. We value your input and will be sure to acknowledge Alex's efforts. If there’s anything else we can do for you, please feel free to reach out. We look forward to seeing you again! Sincerely, The Team at Valley Buick GMC of Apply Valley

August 19, 2024

They have taken really good care of me since I bought my vehicle there. All of the people are very nice and friendly. More

by suzieb.borchardt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2024 -

Valley Buick GMC responded

Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with us at Valley Buick GMC of Apple Valley. Our team is dedicated to providing excellent service, and it's great to know that you feel well taken care of. We look forward to seeing you again soon! Sincerely, The Team at Valley Buick GMC of Apply Valley

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