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Valley Buick GMC - Service Center

Apple Valley, MN

4.7
990 Reviews

990 Reviews of Valley Buick GMC - Service Center

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October 02, 2024

They still didn't take care off problems. What else can I say. They at More

by mhager187
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Valley Buick GMC responded

Thank you for your feedback. We would like to discuss your experience in more detail and learn more about the problems you have experienced. At Valley Buick GMC of Apple Valley, we strive for high standards and want to ensure that every issue is addressed properly. We encourage you to reach out to us directly so we can work towards a resolution. Your satisfaction is important to us. Sincerely, The Team at Valley Buick GMC of Apple Valley

September 30, 2024

Serostaff was most cordial and informed. Also they took the time to reset telephone hands free settings. Ver professional!! More

by Dgooners
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
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Oct 01, 2024 -

Valley Buick GMC responded

Thank you for your kind words about Valley Buick GMC of Apple Valley! We're glad to hear that you found our staff to be cordial and informative. It's wonderful that they took the extra time to assist you with resetting the telephone hands-free settings. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

September 30, 2024

Great service and helpful staff. Tom and Stephen are terrific in service, helpful in explaining things More

by tbonner2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2024 -

Valley Buick GMC responded

Thank you for your wonderful review! We truly appreciate your kind words about our team at Valley Buick GMC of Apple Valley. Tom and Stephen are indeed fantastic at providing assistance and ensuring our customers are well-informed. We look forward to serving you again soon! Sincerely, The Team at Valley Buick GMC of Apple Valley

September 30, 2024

Love the oil change and rotation price. Nice waiting area but would like to see, hot chocolate. It did take over an hour for an oil change? More

by douglas.josephgaffke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2024 -

Valley Buick GMC responded

Thank you for your feedback! We appreciate your positive comments about the oil change and rotation price, as well as our waiting area at Valley Buick GMC of Apple Valley. We're always looking to improve, and we'll certainly consider your suggestion for hot chocolate. Your concern about the wait time is noted, and we're committed to working on efficiency to enhance our service experience. We hope to see you again soon! Sincerely, The Team at Valley Buick GMC of Apple Valley

September 29, 2024

Great service, However as a Veteran who served for 21 years in the US Army, I was surprised no Veteran discount was available. More

by rmonroe2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Rue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2024 -

Valley Buick GMC responded

Thank you for your review! We're glad to hear you received great service at Valley Buick GMC of Apple Valley. We truly appreciate your service and dedication as a veteran. Your feedback about the veteran discount is important to us, and we will take it into consideration. We hope to see you again for your next vehicle needs! Sincerely, The Team at Valley Buick GMC of Apple Valley

September 29, 2024

Got in when I needed and out very quick very good work done thank you More

by dmberda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2024 -

Valley Buick GMC responded

Thank you for your wonderful review! We appreciate your kind words and are glad to hear that you experienced quick and efficient service at Valley Buick GMC of Apple Valley. We look forward to assisting you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

September 29, 2024

Installed an AC Delco battery. Good job prompt response to my issue, thank you. I have all my service issues done at this dealership and will continue. More

by epfedeli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Stensrud
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2024 -

Valley Buick GMC responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with your AC Delco battery installation at Valley Buick GMC of Apple Valley. Your continued trust in us for your service needs means a lot, and we look forward to assisting you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

September 28, 2024

Oil change done promptly and correctly. Window stick has incorrect mileage. Waiting room could use bettercoffee More

by kghagg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Sep 30, 2024 -

Valley Buick GMC responded

Thank you for your feedback! We’re glad to hear that your oil change was done promptly and correctly. We appreciate you bringing the incorrect mileage on the window sticker to our attention; we will make sure to look into that. Also, we value your input about the coffee in the waiting room and will consider improvements for our customers’ comfort. If you have any other concerns, please feel free to reach out to us at Valley Buick GMC of Apple Valley. We hope to see you again soon! Sincerely, The Team at Valley Buick GMC of Apple Valley

September 27, 2024

It was a great, everyone was so nice and if you had a rating of 10 that’s what I would rate you. Will have to settle for 5. Contacted another car servicing and glad. I choose you. More

by Dotti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2024 -

Valley Buick GMC responded

Thank you so much for your wonderful review! We truly appreciate your kind words and are thrilled to hear that you had such a positive experience at Valley Buick GMC of Apple Valley. We're glad you chose us for your car servicing needs, and we look forward to serving you again in the future. If you ever need anything, don't hesitate to reach out! Sincerely, The Team at Valley Buick GMC of Apple Valley

September 26, 2024

We have used this dealership for more that 20 years and have always been pleased. More

by lastock0182
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2024 -

Valley Buick GMC responded

Thank you for your long-standing trust in Valley Buick GMC of Apple Valley! We're thrilled to hear that you have consistently had a positive experience with us over the years. Your loyalty means a lot to us, and we look forward to continuing to serve you in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

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