Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Valley Buick GMC - Service Center

Apple Valley, MN

4.7
992 Reviews

992 Reviews of Valley Buick GMC - Service Center

Sort by
April 26, 2025

Valley Buick GMC has been my “go to” for cars and service since about 2008. Worked with Leon back then. Have always been pleased with the people who provided whatever kind of service I was in need of. More

by barb_bothof
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Condon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen was excellent on April 7th when the first service was performed, at no cost to me, on my new car.
Report | Print
April 25, 2025

Comprehensive and quality attention to the work scheduled. Staff checking and service advisor were very helpful and courteous and professional More

by jmdgn3
Recommend Dealer
Yes
Employees Worked With
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Swanson
Report | Print
Apr 26, 2025 -

Valley Buick GMC responded

Thank you for your wonderful review! We truly appreciate your recognition of our staff's professionalism and the quality of service at Valley Buick GMC of Apple Valley. It’s great to hear that our team provided you with helpful and courteous attention. We look forward to assisting you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

April 25, 2025

Excellent service Excellent service done in a timely manner. Great people working in service. Excellent service done in a timely manner. Great people working in the service department. More

by marylowden
Recommend Dealer
Yes
Employees Worked With
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Swanson
Report | Print
Apr 25, 2025 -

Valley Buick GMC responded

Thank you for your wonderful review, Mary! We truly appreciate your kind words about the excellent service and timely manner in which our team operates at Valley Buick GMC of Apple Valley. Our service department works hard to ensure a positive experience for our customers, and it's fantastic to hear that you recognize their efforts. We look forward to serving you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

April 25, 2025

I absolutely love coming to Valley Buick GMC! Not only are our vehicles tip top, but, Heather and Steve (the mechanic) always go above and beyond! Heather's customer service is phenomenal! More

by Loriannsparks3
Recommend Dealer
Yes
Employees Worked With
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Swanson
Report | Print
Apr 25, 2025 -

Valley Buick GMC responded

Thank you so much for your wonderful review! We're delighted to hear that you love coming to Valley Buick GMC of Apple Valley. It’s great to know that Heather and Steve have made such a positive impact during your visits. We truly appreciate your kind words about their outstanding service. We look forward to seeing you again soon! Sincerely, The Team at Valley Buick GMC of Apple Valley

April 24, 2025

Terrible customer service, rude employees, poor quality work. Multiple visits for same problem and they were never able to repair properly. More

by gregjthurston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Connor Wickenhauser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2025 -

Valley Buick GMC responded

Thank you for sharing your experience with us. We understand your frustration regarding the customer service and after multiple visits for the same issue, it can be quite disappointing. Your feedback is important to us at Valley Buick GMC of Apple Valley, and we would like the opportunity to address your concerns directly. Please feel free to reach out to us. We appreciate you bringing this to our attention. Sincerely, The Team at Valley Buick GMC of Apple Valley

April 24, 2025

Heather kept me informed and clearly explained the options for repairs. Heather kept me informed and clearly explained the options for repairs. She ensured I understood the issue and made sure I didn' More

by jeremy.l.tri
Recommend Dealer
Yes
Employees Worked With
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Swanson
Report | Print
Apr 25, 2025 -

Valley Buick GMC responded

Thank you, Jeremy, for your wonderful feedback! We're thrilled to hear you had a positive experience at Valley Buick GMC of Apple Valley. It's great to know that our team was able to keep you informed and answer your questions about the repair options. We appreciate your business and look forward to assisting you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

April 24, 2025

Service is great and timely. However, I thought I was getting a car wash and didn't get it after oil change. More

by none23
Recommend Dealer
Yes
Employees Worked With
Stephen Swinford
Report | Print
Apr 25, 2025 -

Valley Buick GMC responded

Thank you for your feedback! We're glad to hear that you found our service at Valley Buick GMC of Apple Valley to be great and timely. We appreciate your input regarding the car wash after your oil change, and we understand how that might have been an expectation. Please feel free to reach out to us directly, and we'll be happy to assist you further. We look forward to serving you again! Sincerely, The Team at Valley Buick GMC of Apple Valley

April 24, 2025

Brought in for scheduled oil change with filter as well as tire rotation. Lounge is comfortable and did not have to stay too long. Asked for car wash but it was forgotten. Had to ask again. Otherwise the o More

by Mark
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Stensrud
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2025 -

Valley Buick GMC responded

Thank you for your feedback, Mark. We're glad to hear you found our lounge comfortable and that your overall service was good at Valley Buick GMC of Apple Valley. We appreciate you bringing the car wash oversight to our attention, and we will make sure to improve on this aspect for future visits. Your experience is important to us, and we hope to serve you even better next time! Sincerely, The Team at Valley Buick GMC of Apple Valley

April 24, 2025

Online appointment process set me up for a very frustrating experience remedied by general manager upon my pointing out the situation. Vehicle still not behaving appropriately after brakes installe More

by brianbroadwell
Recommend Dealer
No
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Soller
Report | Print
April 22, 2025

All work done right on time. They always do a little extra. Appointments are easy to make. More

by waxhawflyer
Recommend Dealer
Yes
Employees Worked With
Sandy
Report | Print
Apr 22, 2025 -

Valley Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that everything was done right on time and that you appreciate the extra efforts from our team at Valley Buick GMC of Apple Valley. Making appointments easy is important to us, and we're glad you found the process efficient. We look forward to seeing you again soon! Sincerely, The Team at Valley Buick GMC of Apple Valley

Apr 22, 2025 -

Valley Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that everything was done right on time and that you appreciate the extra efforts from our team at Valley Buick GMC of Apple Valley. Making appointments easy is important to us, and we're glad you found the process efficient. We look forward to seeing you again soon! Sincerely, The Team at Valley Buick GMC of Apple Valley

1
2
...
100