Valencia BMW

After much negotiation with them, I reached a deal over the phone for a CPO 2009 Z4. They told me that I had to go there and complete the deal by the next day or else the car was going to be shipped to an the phone for a CPO 2009 Z4. They told me that I had to go there and complete the deal by the next day or else the car was going to be shipped to another one of their dealerships. First lie. I work 1hr away from Valencia so I asked them one last time to check the interior and the whole car to make sure that there would not be anything about the car that would make me reject our agreed upon price and deal. They called me back and assured me the car was very clean and I had nothing to worry about. I took three and a half hours roundtrip (including traffic) out of my work day to go there and get the car. Upon arriving the car wasn't even washed/detailed or ready to go, it was very dirty. I opened the driver side door and immediately noticed that the rubber seal that connects the side of the car to the door was damaged with a large tear over one foot long. They informed me that they didn't see this before and that they would take care of this. Second lie. When we got to the paperwork they finally disclosed to me that this tear in the rubber seal was wear-and-tear and therefore not covered under any maintenance or warranty. They then told me that it would cost $300-400 to replace and that it would be added to our previously agreed-upon price. I refused and told them that we had a deal on the price and that you had told me that this CPO car was very clean, nothing wrong with it whatsoever. This tear in the rubber was so easily noticeable that there was no way the CPO inspector and the sales team didn't see it before. They said that they couldn't absorb the cost of this replacement. They were probably thinking that I would budge for this deal after driving all this way to their dealership. I again refused and walked out the door. My experience with them brings a whole new level of dishonesty and lack of integrity into the car selling industry that I thought would never happen at a BMW dealership. I expect more from BMW. I have told everyone I know about this experience and will continue to tell others about how much time and effort I wasted on this dealership. Buyer beware, do not buy from this dealership. More

The dealership is managed under the guidance of a strong executive team. The sales manager, Ritchie, provides excellent service. There is a wide selection of vehicles to consider. Will worth the trip t executive team. The sales manager, Ritchie, provides excellent service. There is a wide selection of vehicles to consider. Will worth the trip to purchase my car. Cary N. More

My 4th car from Valencia BMW. Ritchie Spiers is awesome. Awesome deal on my 2012. X-6. 2012- 328 I. In my opinion Ritchie walks. On water. I reccomend him to everyone. Thank you ritchie awesome. Awesome deal on my 2012. X-6. 2012- 328 I. In my opinion Ritchie walks. On water. I reccomend him to everyone. Thank you ritchie More

Best experience buying a car. Mike made a no pressure environment, which allowed us to enjoy the car test driving and buying process. I got the car I wanted for the price I believe was fair. I have recom environment, which allowed us to enjoy the car test driving and buying process. I got the car I wanted for the price I believe was fair. I have recommended Mike to my friends and family. More

Tommy Lueck made the experience of buy my next car a very nice one. I have bought several cars in the past, and traditionally use a brokerage service to avoid the feeling of games being played in a dealers nice one. I have bought several cars in the past, and traditionally use a brokerage service to avoid the feeling of games being played in a dealership. I was very skeptical when I first started this process, and by the time I was done, I was so glad I gave the dealership experience, at least this Dealership and Tommy, another chance. More

I expected to have the normal issues while making this purcahse but I was very surprised that it was a great experience. There was hasseling or pressure during the transaction and it was a great experien purcahse but I was very surprised that it was a great experience. There was hasseling or pressure during the transaction and it was a great experience. Mike made the deal a pleasant experience and we were in and out in record time. I would higly recommend this dealership to anyone I know. Great job and thanks for making my purchase satisfying. More

It was a nice experience. I did not expect to buy the car that day, but this dealer had the car I wanted and it was a great price. The sales rep Mike was very nice to deal with and he made sure I was going t that day, but this dealer had the car I wanted and it was a great price. The sales rep Mike was very nice to deal with and he made sure I was going to get what I wanted. More

I have purchased 2 vehicles from BMW Valencia over the past 7 years. Each time the transaction has been easy and smooth. Nothing seems to be to much trouble, the customer service is excellent, and t past 7 years. Each time the transaction has been easy and smooth. Nothing seems to be to much trouble, the customer service is excellent, and they work with you to make you happy. Its all these little things that make the difference. Regards, Andrew Shand More

Ritchie was referred to us by other family/friends, and honestly I said to myself "can that guy be that great", and the answer was..yes! From the initial conversation where I expressed my limited time due honestly I said to myself "can that guy be that great", and the answer was..yes! From the initial conversation where I expressed my limited time due to hectic schedule, and the price range where I was comfortable paying, Ritchie was on it! We did the application of course, and before I knew it, we were selecting colors, etc. The process was so well streamlined, it was amazing. This is our first BMW, we've been a Mercedes family for many years, however as I told Ritchie, we are now life long clients as we love the BMW, and to make it sweeter was the great customer service. Ritchie not only sold us a beautiful car, but also an experience that my 11 year old son was part of, as my son even stated, "Ritchie is a Great Salesperson, kinda cool". Thank you Valencia BMW, and Ritchie, The Dollars Family More

Michael was the best experience I've had in my life buying anything!!! I've been shopping around and Valencia BMW was the best deal in town. Great looking dealership and the best service I've ever seen buying anything!!! I've been shopping around and Valencia BMW was the best deal in town. Great looking dealership and the best service I've ever seen. Very friendly. Highly recommendable. Absolutely stunning!!!! More