Valencia BMW

I RECENTLY HAD A ROUTINE SERVICE ON MY 2024 X5. THE SERVICE WAS PERFORMED IN A PROFESSIONAL MANNER. HOWEVER, I WAS NOT CONTACTED BY A SERVICE ADVISOR UNTILL I COMPLAINED THAT I HAD AN APPOINTMENT THE SERVICE WAS PERFORMED IN A PROFESSIONAL MANNER. HOWEVER, I WAS NOT CONTACTED BY A SERVICE ADVISOR UNTILL I COMPLAINED THAT I HAD AN APPOINTMENT FOR 7:00 AM. I ARRIVED 20 MINUTES EARLY AND WAS THE FIRST IN LINE. SEVERAL OTHER CUSTOMERS WERE CALLED THAT ARRIVED LATER. THE COMPLIMENTARY VEHICLE WASH WAS ONLY TO REMOVE THE DUST. THERE WERE STILL SPOTS OF DEBRIS STILL ON THE VEHICLE. More

Customer service was great we just found the estimate on the repair rather high compared to other service companies. the repair rather high compared to other service companies. More

I recently took my BMW SUV to the dealership for repairs. Overall, everyone I interacted with was very professional, courteous, and helpful, and I appreciate the good customer service. However, I was disa Overall, everyone I interacted with was very professional, courteous, and helpful, and I appreciate the good customer service. However, I was disappointed to see an additional charge for hardware. I understand that parts and labor have costs, but I feel that charging extra for basic hardware should have been explained more clearly upfront. Overall, I had a good experience with the staff, and the service, but I would appreciate more transparency regarding additional charges and fees. More

I must go to a different location than the people leaving positive reviews here, because my experience has been consistently bad. After a rough experience buying a car here three years ago, I decided to g positive reviews here, because my experience has been consistently bad. After a rough experience buying a car here three years ago, I decided to give them another chance. The dealership does have a great selection of cars — that’s really the only thing it has going for it. On my first visit back, the salesman knew almost nothing about the inventory. I ended up explaining the cars’ own features to him. As a first-time buyer, I didn’t know much about cars going in, but I still knew more than he did. They sold me a car with missing and used parts, which surfaced within two months. When I brought it up, they ignored me and tried to blame it on me instead. Hoping things had changed, I went back a second time. I waited 30 minutes on the lot without a single person helping me, while at least five salespeople just watched. I finally had to ask if that was normal there. That was enough to convince me not to make the same mistake twice — I wasn’t about to hand over $160,000 for a car while being treated like that. I’ll be taking my business to a better dealership. It’s a shame to see this brand get dragged down by people who clearly don’t care about the customer experience. More

Professional and knowledgeable sales staff and finance department. Made buying my new 2027 540i a pleasure department. Made buying my new 2027 540i a pleasure More

Amazing team there service wonderful and the works also very professional and helpful I definitely visit this place for my car service again thank you very professional and helpful I definitely visit this place for my car service again thank you More

I was very pleased with the service provided by Chandi and the entire finance department. This was my first time buying a BMW, and they made me feel welcome from the moment I walked in, as if I had been a and the entire finance department. This was my first time buying a BMW, and they made me feel welcome from the moment I walked in, as if I had been a longtime BMW owner. Everyone was knowledgeable, professional, and took the time to answer all of my questions. While there were a few things that could be improved, the positives far outweighed the negatives. Buying a car is never an easy process, but Chandi made our experience smooth and enjoyable. Thank you for making our first BMW purchase such a great one. -Isabel & Andrew More

I always like going to the Valencia BMW. The staff are super friendly and professional. The waiting area is always clean and comfortable. I like that they offer rides to the nearby mall whil The staff are super friendly and professional. The waiting area is always clean and comfortable. I like that they offer rides to the nearby mall while I wait for my car to be repaired. They always keep me informed and I like that they send me video of the technician's findings and repair. More

They are very attentive to your cars needs, have a great day! Thanks again for your hard work! day! Thanks again for your hard work! More

Great experience as always with Valencia BMW. Friendly, helpful staff. Had my car ready lickity split. Friendly, helpful staff. Had my car ready lickity split. More