Valencia BMW

I got a great deal from Valencia BMW on my new car and a car I trade it in. Robert Grass was very direct and very hopefull with the whole process of buying my car. I would strongly recomend BMW of Valencia car I trade it in. Robert Grass was very direct and very hopefull with the whole process of buying my car. I would strongly recomend BMW of Valencia and Robert Grass to all my friends. More

We were looking for an upscale but not too fancy used car with low miles. They kept trying to sell us higher mileage and super equipped cars which were nice but not what we wanted. We finally got around to with low miles. They kept trying to sell us higher mileage and super equipped cars which were nice but not what we wanted. We finally got around to a 238i with low mileage and basic package which is what we wanted. We spent 6 hours going through the process between the drives, the trade in (which they did a good job on), and the process - which was exhausting. Took too long on the negotiations but otherwise was a good company. More

Willie Dalgan was a huge help in helping me find the exact car I was looking for. I worked with Willie over a 2 week period. During that time I gave him a very detailed list of what I wanted. We exact car I was looking for. I worked with Willie over a 2 week period. During that time I gave him a very detailed list of what I wanted. We communicated via phone and e-mail, even answering my questions on his off-days. My confort with Willie was a major reason I bought my car there, instead of one of the many other BMW dealerships in SoCal. Dave E. Saugus, CA More

I was searching for a higher-end car that would be practical to use every day and at the same time perform well in every way. I tried so many dealers and car manufacturers. I was either deterred by th practical to use every day and at the same time perform well in every way. I tried so many dealers and car manufacturers. I was either deterred by the car specifications or the dealer sales people. Finally, I visited Willie at Valencia BMW. My goodness what a difference; these guys know what they are doing and the best part is that they know what I wanted and did not have to work hard at getting a deal. Willie Dalgan was straight with me and gave me the deal that I wanted; they even got the car (since they did not have it at their location) the NEXT DAY!! I love the fact that they went the extra mile for me and provided me with such classy and unforgettable service. I am not just satisfied but very impressed and will always get my cars from them. This dealer is extremely recommended if you want great classy service and unbelievable deals. More

Shane went above and beyond his way to find the best deal for me. At no time did I feel pressured and that's how I like my car shopping to be. Along with him and the great management I was able to get the de for me. At no time did I feel pressured and that's how I like my car shopping to be. Along with him and the great management I was able to get the deal I wanted and am very happy with my purchase. Out of all the dealers I've been to this place seemed to be the most energetic and happy to help. I would definitely recommend this place for anyone wanting to buy a car. Thanks Shane for the great help! More

I have to say this has been by far one of the best experiences I've had! Julius has excellent customer service skills and is very patient. He was great! I came in and told him what I was looking for a experiences I've had! Julius has excellent customer service skills and is very patient. He was great! I came in and told him what I was looking for and right away he had an answer and was very accommodating. To make a long story short, I left with the car I wanted and extremely happy. Valencia BMW is the best. More

After much negotiation with them, I reached a deal over the phone for a CPO 2009 Z4. They told me that I had to go there and complete the deal by the next day or else the car was going to be shipped to an the phone for a CPO 2009 Z4. They told me that I had to go there and complete the deal by the next day or else the car was going to be shipped to another one of their dealerships. First lie. I work 1hr away from Valencia so I asked them one last time to check the interior and the whole car to make sure that there would not be anything about the car that would make me reject our agreed upon price and deal. They called me back and assured me the car was very clean and I had nothing to worry about. I took three and a half hours roundtrip (including traffic) out of my work day to go there and get the car. Upon arriving the car wasn't even washed/detailed or ready to go, it was very dirty. I opened the driver side door and immediately noticed that the rubber seal that connects the side of the car to the door was damaged with a large tear over one foot long. They informed me that they didn't see this before and that they would take care of this. Second lie. When we got to the paperwork they finally disclosed to me that this tear in the rubber seal was wear-and-tear and therefore not covered under any maintenance or warranty. They then told me that it would cost $300-400 to replace and that it would be added to our previously agreed-upon price. I refused and told them that we had a deal on the price and that you had told me that this CPO car was very clean, nothing wrong with it whatsoever. This tear in the rubber was so easily noticeable that there was no way the CPO inspector and the sales team didn't see it before. They said that they couldn't absorb the cost of this replacement. They were probably thinking that I would budge for this deal after driving all this way to their dealership. I again refused and walked out the door. My experience with them brings a whole new level of dishonesty and lack of integrity into the car selling industry that I thought would never happen at a BMW dealership. I expect more from BMW. I have told everyone I know about this experience and will continue to tell others about how much time and effort I wasted on this dealership. Buyer beware, do not buy from this dealership. More

The dealership is managed under the guidance of a strong executive team. The sales manager, Ritchie, provides excellent service. There is a wide selection of vehicles to consider. Will worth the trip t executive team. The sales manager, Ritchie, provides excellent service. There is a wide selection of vehicles to consider. Will worth the trip to purchase my car. Cary N. More

My 4th car from Valencia BMW. Ritchie Spiers is awesome. Awesome deal on my 2012. X-6. 2012- 328 I. In my opinion Ritchie walks. On water. I reccomend him to everyone. Thank you ritchie awesome. Awesome deal on my 2012. X-6. 2012- 328 I. In my opinion Ritchie walks. On water. I reccomend him to everyone. Thank you ritchie More

Best experience buying a car. Mike made a no pressure environment, which allowed us to enjoy the car test driving and buying process. I got the car I wanted for the price I believe was fair. I have recom environment, which allowed us to enjoy the car test driving and buying process. I got the car I wanted for the price I believe was fair. I have recommended Mike to my friends and family. More