Valencia BMW

Very poor customer service and quality control Just leased a new 2015 BMW 328i last night and had to return to the dealership the next day and have it serviced as the center console buttons are not Just leased a new 2015 BMW 328i last night and had to return to the dealership the next day and have it serviced as the center console buttons are not working (DSC button, Sport & Eco mode buttons). Not expecting this from a European car. Also very bad customer service from this dealership. I have to walk around and wait like an idiot at the service area with no one asking if I needed help. Big difference when I go to Audi Keyes at Van Nuys for service. More

They are terrible I have had multiple issues with this dealership starting in 2007. I recently went back hoping it had changed since my current lease is up in less tha I have had multiple issues with this dealership starting in 2007. I recently went back hoping it had changed since my current lease is up in less than 90 days. Well, it did not. My husband and I walked around for an hour looking at vehicles, including in the show room. Not one person asked us if we needed help. Granted, it was a Wednesday evening. When we got in our car to pull away, a Lexus pulled up and a husband, wife with their son got out. Two salesman went right up to them. These salesman were in the showroom and saw us walking around, but said nothing. Let me tell you, they have not changed!! Between them telling me I will never be able to afford a Bmw when I was in my twenties, taking my money to order a car and then never ordering it, breaking things within my car when fixing it, going through my personal items in my car while in service (which was not much) and no refusing to help us when looking to buy a new car. They will never get my business and I will continue to drive an hour away to Rusnak in Thousand Oaks to buy and service my vehicles. Ps- the two stars for service is because they fixed the items they broke on my vehicle. Oh and they tried to give me a top if the line vehicle as a loaner to make up for it... Unsatisfactory... I'd prefer to drive my vehicle and not get it back from your dealership damaged. More

THINK HARD BEFORE YOUR PURCHASE Think hard before you purchase. I purchased a new 2015, 604i M (beautiful and fun) car in March. Though my purchase experience was less than optimal ( Think hard before you purchase. I purchased a new 2015, 604i M (beautiful and fun) car in March. Though my purchase experience was less than optimal (the sale person was more focused on his commission than my experience), it all ended up 'okay' (not great, but okay). Because of unexpected reasons associated with practicality, I needed to trade out for a like high-end X5 (also top notch, and very expensive). Here is where I encountered by GREAT surprise and extreme disappoint: > Though they were VERY anxious to sell me something new (and were all over it), I was informed my BMW - in just 6-months - had depreciated > 37% (that is THIRTY-SEVEN-PERCENT) - OMG! > To make matters worse, I was directed to a used-car lot (external to the BMW dealer) and told that if they could give me a better offer, the dealer would 'match' (how very gracious of them) I have previously owned Lexus (greater than 6) and have NEVER had this problem. Even the Lexus dealer was willing to offer me more for my BMW than the BMW dealer where I actually bought the car. How sad is that? RECOMMENDATION: If you are thinking about buying a BMW - and especially from this dealership), think long and hard before you do. COMPARE. If an immediate depreciation of >37% doesnt mean anything to you - and if poor follow-up customer service doesnt bother you (you will be the commodity - not the car), buy away. If you would like something more, and more value for your money - now and in the long run - check out LEXUS. A way, way better option. More

Worst BMW dealer - tried to rip off females! Came with a friend looking at an entry level diesel BMW. We went into Valencia BMW to check out a service loaner 328d but sales person quoted full re Came with a friend looking at an entry level diesel BMW. We went into Valencia BMW to check out a service loaner 328d but sales person quoted full retail minus $3,000 for being a used, 6000 mile card. MSRP was $42K No CPO warranty - would not budge from $39K Could not believe price quoted was from new MSRP - not used price to start. Being owned by Auto Nation, they are totally clueless about BMWs. Even when I said there is an identical BMW with the same mileage and covered with CPO warranty in Norwalk, the sales person said disparaging remarks such as accident, unwind, and lemon about another dealer's vehicle. Very unprofessional and very dishonest. Found out car was sold at $37K without a CPO. We went to Norwalk and bought the same BMW for $34K. Valencia BMW is a loser - not willing to take in reality of a used car and price it as such. They had their heads in so deep, they could not see their noses. AVOID - DO NOT GO unless you want to be ripped off! More

Purchase of BMW 2012 650i Convertible We purchased a 2012 certified pre owned BMW from Valencia BMW. The beginning transaction went very well, we were left with the knowledge that an addi We purchased a 2012 certified pre owned BMW from Valencia BMW. The beginning transaction went very well, we were left with the knowledge that an additional key would be mailed to us as well as the owners manuals. It is now two months later we have received the key however were not told that it would need to be programmed and as of yet have never received the owners manuals or License Plates. We received several emails from the salesman thanking us for the purchase, when I replied I never got a response. I sent at least 6 emails questioning the manuals and the key issue and never received a response email. When we were in the purchasing mode the emails were responded to almost immediately. Yesterday I left a message for the sales manager and never received a call back from him either. Certainly doesn't seem like the customer service we were promised when in the purchasing stage. Disappointed!! More

Consider this BEFORE you buy. I purchased a BMW M6 convertable and my sister purchased me a small gift because she knew I liked the car so much. She purchased an original BMW t-shirt from the accesso convertable and my sister purchased me a small gift because she knew I liked the car so much. She purchased an original BMW t-shirt from the accessories store in the dealership. Nice present but it was one size too small. I went to exchange for a larger size and waited at the parts counter while they ran the shirt thru their computer. I had seen the EXACT shirt with the same tags on their shelf! They said the shirt was not purchased at their dealership and would not make the exchange (Good call John Bernal parts manager). Funny you have no problem taking my money to service my $130,000 car but you cannot exchange a $20 t-shirt. Shame on you and your whole operation. More

Hate this place!!!!!! Their customer service sucks. The worst experience! There are so many other BMW dealers try them. Don't waste your time and even try to service your car at this dealer , you ll regret worst experience! There are so many other BMW dealers try them. Don't waste your time and even try to service your car at this dealer , you ll regret it !!! More

Took my 2003 X5 in for an air conditioning problem, after $1,100 worth of work the problem is still not repaired. I requested a refund on the misdiagnosis and Bryan Radin (Service Manager) refused to do so. $1,100 worth of work the problem is still not repaired. I requested a refund on the misdiagnosis and Bryan Radin (Service Manager) refused to do so. Valencia BMW's business practices are very deceptive. Stay away from this dealership. The service department is the worse I have ever seen and it reflects by the way the manager runs the department. More

I have good experience with this dealer ship they very friendly any time I have problem with my car they give me VIP service . I come from sanfernando valley to Valencia because of good service I recommen friendly any time I have problem with my car they give me VIP service . I come from sanfernando valley to Valencia because of good service I recommend this dealer ship . More

Purchased a water pump for my BMW 335i and the pump got defective six month later. The pump had 2 years warranty from BMW. Customer Care Director Bryan Radin refused to do the in warranty replacement unle defective six month later. The pump had 2 years warranty from BMW. Customer Care Director Bryan Radin refused to do the in warranty replacement unless I accept to make several repairings to my car for about $3,000. His attitude was less than professional when trying to explain his position in this matter. When this Director realized that I am not willing to accept his "deal" he summoned with a bossy attitude one of the mechanics on the floor. With me being present he instructed the worker to lower my car from the stand and take it to the outside gate. This incident reminded me of some dark times I spent in the communist system when the individual was treated with no dignity, no consideration, no respect, knowing that fear of expression and repercussions was a common feeling. More