Valencia BMW

Fantastic service department We showed up on a Friday afternoon before a three day weekend with an engine light that came on our way out of town after having just gotten the car b We showed up on a Friday afternoon before a three day weekend with an engine light that came on our way out of town after having just gotten the car back from another service department. Vanessa Palacio, the service manager, was professional and helped take care of the problem. She even called around to find a comparable size vehicle to our X5. When none in the area were available, she suggested we try to fit our stuff in an X1 (which did fit) and off we were. Overall, one of the best service department experiences we've ever had. Just another reason we are loyal BMW customers! More

Fianance director Saw an add for m5,once we got there they said it was sold but the car was in front line with stickers on it for sale,the next day sales person called Saw an add for m5,once we got there they said it was sold but the car was in front line with stickers on it for sale,the next day sales person called and said it was a mistake and the car was not sold"by the way great salesman to work with". purchased the car with my daughter on the contract. give us higher rate because of my daughter. 3 days later called us saying cant be done with her and we need to re contract without her but the same rate. When we asked the finance manager about the rate, Finance Director came in (AMIR) and said, either you sign or give my car back. People like this gives the rest, a very bad name. Contacted GM and resolved the issue, but a person like this will never work for my dealership. He thought by intimidation or being so rude a customer, he gets his way. wrong and wrong again. Will never recommend or visit this dealership as long as people like this works for this dealer. More

Not bad service but DANGEROUS practices! BEWARE! I am a decorated 6 year US Army Veteran and I know cars and business. I have seen consistent dangerous activity here. For instance, a car broken down I am a decorated 6 year US Army Veteran and I know cars and business. I have seen consistent dangerous activity here. For instance, a car broken down in at intersection and a technician too busy texting to pay attention to the cars he was putting in harms way. I offered help as I was bringing a friend's car in for service and he told me to F-off. I have a bad back...I would have hurt it to help prevent an accident. I brought my friend's car in for a damaged tire and 3 days later they had me come and pick it up. I drove away only to notice the car had been driven (the radio was on and the sunroof was open unlike I left it) and there was a loud noise coming from one of the wheels. I got out and noticed a huge gash in a different tire sidewall! When I confronted Robert (not Bob) he told me they don't repair things that were not complained about...but he had repaired a mysterious check engine light that was not complained about...do you see where this is going?? He did not know that someone nicked the tire and was backpedaling. Vanessa, the service manager, did not want to help me resolve my issues and even told me the manager was busy when I first asked to speak with one...only to find out she's in charge. No follow ups. It goes on and on. The tire is being fixed after a heated argument...if my female friend picked up the car she would be driving a hazard!! Please let that sink in!! How often does this go unnoticed? PS. The management know's I'm a service connected Veteran and they don't care! I don't show my ID often but after the the broken down car issue I felt the need to go all out. More

Best Price, Average Experience Valencia gave me the best deal on an X5. A couple of emails and a phone call and Gregg custom ordered my car without a deposit. The ordering process i Valencia gave me the best deal on an X5. A couple of emails and a phone call and Gregg custom ordered my car without a deposit. The ordering process is stellar because I never stepped foot in the dealership. A few weeks later it arrived so I drive to dealership and pick it up. While it is a nice dealership, it felt more like a sausage factory than a luxury car buying experience. I'm comparing this to my Lexus and Mercedes purchases. In the end I wanted the best deal so I'm fine with an average experience. However Beverly Hills Lexus and Silver Star/TO Mercedes were able to provide the best deal with an exceptional buying experience. Gregg was ok and I appreciate him giving me the best deal and ordering the car. The finance guy was below average, super salesy and kind of a tool. He spoke low and fast. And then became frustrated when we didnt want to pay for the wheel package. I recommend Gregg to get a great deal. More

i agree - Badly in need of improvement Rude women at the front service desk. BMW are not cheap and u would think the after purchase service would be better so as to gain repeat customers. N Rude women at the front service desk. BMW are not cheap and u would think the after purchase service would be better so as to gain repeat customers. Not the case at Valencia. More

Great Sales Team I leased my first BMW a few years ago with Ritchie, and he gave me a great deal. Leased my second BMW from Valencia last night. Ritchie had gone home I leased my first BMW a few years ago with Ritchie, and he gave me a great deal. Leased my second BMW from Valencia last night. Ritchie had gone home for the day when I called in, and Dennis took my call. He was able to beat every other quote that I had and agreed to stay late so I could come in and complete the deal. He and the sales manager Sean, and the finance guy Hamid stayed past their 9:00 closing until almost midnight to show me the car, test-drive it, work the deal and get me out of the dealership in my new BMW. This is an amazing sales team! More

Worst service department You will have a good experience buying but then you will experience the worst service of your life. Buy a $120,000 car take it in for service and get You will have a good experience buying but then you will experience the worst service of your life. Buy a $120,000 car take it in for service and get a $35,000 loaner dirtier than a truck stop bathroom. Loaners have not been washed, wiped or vacuumed oh and on empty. They will only fill up to 1/4 of a tank but I've never had one without the empty tank light on. Don't bother getting road and wheel (rip off) the dealer won't replace a wheel or a tire and if you are lucky and they replace a tire it's still $50 out of your pocket. Unlike other luxury brands where it's a no questions asked replacement. I suggest you buy from a dealer who has a great service department since your experience will only be that for the length of your ownership. I wish I never bought my X6 or 5 series. It's like owning an expensive car and taking it to Walmart for an oil change. Just a number and no personal relationship. Auto Nation should step it up and get customer service representatives that rival that of sales. It's the last time I will buy from Valencia. Oh and should I mention my 5 series got an oil change and I drove it off the lot and proceeded on my weekend road trip when the oil light came on. I pulled over to find they drained the oil and never refilled it.... This was the first 5,000 service. Just horrible. More

Very poor customer service and quality control Just leased a new 2015 BMW 328i last night and had to return to the dealership the next day and have it serviced as the center console buttons are not Just leased a new 2015 BMW 328i last night and had to return to the dealership the next day and have it serviced as the center console buttons are not working (DSC button, Sport & Eco mode buttons). Not expecting this from a European car. Also very bad customer service from this dealership. I have to walk around and wait like an idiot at the service area with no one asking if I needed help. Big difference when I go to Audi Keyes at Van Nuys for service. More

They are terrible I have had multiple issues with this dealership starting in 2007. I recently went back hoping it had changed since my current lease is up in less tha I have had multiple issues with this dealership starting in 2007. I recently went back hoping it had changed since my current lease is up in less than 90 days. Well, it did not. My husband and I walked around for an hour looking at vehicles, including in the show room. Not one person asked us if we needed help. Granted, it was a Wednesday evening. When we got in our car to pull away, a Lexus pulled up and a husband, wife with their son got out. Two salesman went right up to them. These salesman were in the showroom and saw us walking around, but said nothing. Let me tell you, they have not changed!! Between them telling me I will never be able to afford a Bmw when I was in my twenties, taking my money to order a car and then never ordering it, breaking things within my car when fixing it, going through my personal items in my car while in service (which was not much) and no refusing to help us when looking to buy a new car. They will never get my business and I will continue to drive an hour away to Rusnak in Thousand Oaks to buy and service my vehicles. Ps- the two stars for service is because they fixed the items they broke on my vehicle. Oh and they tried to give me a top if the line vehicle as a loaner to make up for it... Unsatisfactory... I'd prefer to drive my vehicle and not get it back from your dealership damaged. More

THINK HARD BEFORE YOUR PURCHASE Think hard before you purchase. I purchased a new 2015, 604i M (beautiful and fun) car in March. Though my purchase experience was less than optimal ( Think hard before you purchase. I purchased a new 2015, 604i M (beautiful and fun) car in March. Though my purchase experience was less than optimal (the sale person was more focused on his commission than my experience), it all ended up 'okay' (not great, but okay). Because of unexpected reasons associated with practicality, I needed to trade out for a like high-end X5 (also top notch, and very expensive). Here is where I encountered by GREAT surprise and extreme disappoint: > Though they were VERY anxious to sell me something new (and were all over it), I was informed my BMW - in just 6-months - had depreciated > 37% (that is THIRTY-SEVEN-PERCENT) - OMG! > To make matters worse, I was directed to a used-car lot (external to the BMW dealer) and told that if they could give me a better offer, the dealer would 'match' (how very gracious of them) I have previously owned Lexus (greater than 6) and have NEVER had this problem. Even the Lexus dealer was willing to offer me more for my BMW than the BMW dealer where I actually bought the car. How sad is that? RECOMMENDATION: If you are thinking about buying a BMW - and especially from this dealership), think long and hard before you do. COMPARE. If an immediate depreciation of >37% doesnt mean anything to you - and if poor follow-up customer service doesnt bother you (you will be the commodity - not the car), buy away. If you would like something more, and more value for your money - now and in the long run - check out LEXUS. A way, way better option. More