Valencia BMW

Lousy customer service, Technician are clueless I would of gave a zero star if that was an option. After spending $700 for an oil change and my A/C blowing warm air, they didnt fix the problem. Afte I would of gave a zero star if that was an option. After spending $700 for an oil change and my A/C blowing warm air, they didnt fix the problem. After about a month the A/c stoped working again and when I called the manager he wasnt flexible and didnt care that they couldnt fix the situation. blaming me for maybe something I've done. They are a xxxxxxxx dealer and will not be returning to that deal EVER!!!! More

Extended Warranty Plans....be very careful with this Dealer Signed an extended 3 Year 36,000 mile contract /warranty plan for my 2008 535i in December 2016 before reaching 100,000 miles, to save on rates and co Signed an extended 3 Year 36,000 mile contract /warranty plan for my 2008 535i in December 2016 before reaching 100,000 miles, to save on rates and cover the care for three more years. Took the care in for service on May 4, 2017....got call from the Finance Dept. (Gary) the next day telling me the Warranty could not be used? Even though I have a signed , done deal contract with them. Find out that someone at Valencia BMW screwed up and never submitted the contract to the extended warranty company they do business with. So now my car is over 100,000 miles and the ONLY "Plan" they now offer is a 30 months or 30,000 miles. They tell me "you only have three options...#1 finance the new plan, #2, pay cash for the new Plan or #3, go away with no extended plan.. Why is this my problem......their Finance Dept. caused all the issues.. Was this a mistake by Valencia BMW, or intentional fraud???? If it quacks like a duck!! More

TERRIBLE SERVICE HORRIBLE! HORRIBLE SERVICE! First off the 2 receptionist working the front desk are not only rude but mildly condescending, their manager probably HORRIBLE! HORRIBLE SERVICE! First off the 2 receptionist working the front desk are not only rude but mildly condescending, their manager probably needs to sit down with them and let them know that they are in the customer service field and they should treat customers their customer accordingly. I got there at my scheduled appointment time 8:30am, the lady in front of me was a walk-in and was helped before I was, the receptionist then lied to my face and said she had been waiting for 2 hours when the reality is that we both arrived at the same time and signed the same sheet. I let it slide because I didn't want to make a big deal about it. Long and short the whole transaction for service was 3 hours because they "didn't have any loaners" but for other customer they had loaners, apparently just not for me. I think the receptionist or director just simply didn't want to issue me a loaner on purpose so they sent me to Enterprise which was another 1hr wait because they only had a range rover evoque (which I would have had to come out of pocket $100p/d) so I had to wait until a car that fit the $35 a day criteria was available. Enterprise suggested that I call BMW to see if they maybe had a loaner come in, so I called and spoke with the service director Andy and he apologized for the inconvenience and promised to call me back within 10 minutes. literally 2 hours later I get a call back from Robert asking what he could help me with. By that time enterprise had put me in a RAM 1500 HEMI which completely sucks because I work in West LA and parking is A NIGHTMARE. This is the second bad experience I've had with Valencia BMW service center, I hate to be that whiny client but for simple routine maintenance and a check up on some electrical issues the car is having I shouldn't have gone through this nightmare. More

Go buy your BMW somewhere else This is the second time I purchased a BMW from this dealership because they had the car....WRONG REASON. If you are looking to buy a used BMW then go This is the second time I purchased a BMW from this dealership because they had the car....WRONG REASON. If you are looking to buy a used BMW then go to another dealership, check the ratings on this one, they are low for a reason. I bought a used car and it took a month to get the owner's manual, never received the drivers side mat (which the sales manager promised to send), didn't receive both keys, and just had to order my own license plates (for which the DMW says "the dealer has the plates..." I took it in to get serviced at my local BMW dealership today (and I always receive great service ) and I was told I immediately need two rear tires. Again, I specifically asked about the tires, obviously their checklist they give you to show their QC review is worthless. Don't waste your time in Valencia...go to Steve Thomas or Santa Barbara or Rusnak. More

Fraud Bought a used car. They polished out areas of paint where the clear coat later showed to be completely worn off by sun. Oil plug that costs $1, Bought a used car. They polished out areas of paint where the clear coat later showed to be completely worn off by sun. Oil plug that costs $1,400 to repair was hidden. Web shows the defect is common on this car. They knew all and intentionally concealed it. Do not buy a car from these people, especially a used car. Total frauds. More

It was nice doing business with you valencia BMW All I want to say is Thanks to Willie from valencia BMW for helping me get my dream car. I never thought I would be buying a car online, but I did I n All I want to say is Thanks to Willie from valencia BMW for helping me get my dream car. I never thought I would be buying a car online, but I did I never thought I would be writing a review about it, but I'm. I told Willie I wanted a nice clean low miles BMW I put my trust in him, and sure enough when it got delivered to NY I was happy😊 It was clean. Willie backs up what he saids... 👍 More

Beware of the wear and tear insurance of the wear and tear insurance. We paid $70 extra per month for it on a lease of a BMW 528i so that we wouldn't have to pay for any damage up to $500 of the wear and tear insurance. We paid $70 extra per month for it on a lease of a BMW 528i so that we wouldn't have to pay for any damage up to $5000 in the end of the lease. We went to return the car last tuesday and we confirmed with valencia BMW that we had the insurance and they said yes, otherwise you would owe $2600. So they told us we were covered and we left. We get a call today a week later saying that we owe them $2600. They then told us that we should have filed the claim before we dropped off the car. We are furious because we paid about that much over three years in extra payments for the lease and now we owe them $2600 on top of that. They could have easily told us this when we dropped off the car. We specifically asked about the insurance but they chose not to tell us. They are crooks. I will NEVER get a BMW again because of them. More

Please don't trust this dealer. For a BMW go to Calabasas. I have had nothing but dishonest service people and sales staff to contend with during my nearly three years spending my time and money here. An M6 pu I have had nothing but dishonest service people and sales staff to contend with during my nearly three years spending my time and money here. An M6 purchase and 328i lease later I've decided not to go back. It simply isn't worth it. I can get what I need done (mostly honoring tire and wheel protection since the tires and wheels fail often. Look up BMW class action law suite on faulty wheels) but not without a lengthy fight and getting the management and corporate involved nearly every single time. From the moment you walk into the service department you will be standing there waiting and ignored. I can name a list of names but it would seem that since everyone does it it must be policy for some strange reason- to be inconsiderate and dishonest. More

Poor mechanical service for repairs. Never resolved issue! My review is based on the quality of work as severely questionable. I will begin my story as to why. I bought a car that I always wanted, a 2012 33 My review is based on the quality of work as severely questionable. I will begin my story as to why. I bought a car that I always wanted, a 2012 335i. Bought from RUSNAK in Thousand Oaks. Had a great experience and the treatment was awesome. I decided immediately afterwards to register the car for its service location to Valencia BMW for its adjacency to my work place. Bad mistake. Had an issue with the car on a small oil leak. Brought it in and they confirmed and repaired the leak. Got the car back with a broken turbo charge pipe. Got the car back from the broken charge pipe, immediately noticed loud screeching from serpentine Got car back from serpentine issue, issue was still sounding off. Sounding loud and increase with revs. Got it back another time. Now weeks later I have oil on my floor of my garage. Got it back again. things seem fine. Couple days later the sounds begin from the front. screeching again. Get it back yet another time and notice the turbo charge pipe not installed correctly, oil spilled on the engine cover, and various things like cable management not connected correctly. Every step of the way I am cordial and not upset or out of sorts. At the last and final time I visit with the incorrectly installed charge pipe I was not able to contain myself. The blatant lack of pride in workmanship is embarrassing to witness and I cannot attribute the results of that handover to customer to anything but a welcome to this review. I plan on never setting foot in the place. Originally I thought it was "new BMW owner teething" but I am 5 visits and two visits are actually because they didn't pass my own mechanical inspection. Pathetic to leave fasteners undone, and things broken in plain view. In one case of the turbo charge pipe there is clear indicator of silicone adhesive attempt. I cant say it was them, but I know I purchased this with the turbo charge pipe in working order and I do not conduct repairs on this vehicle since it is CPO with full warranty. On every step of the way within hours or minutes even, I have taken photos and videos eyewitness of all the issues. I have every service record scanned as well. I plan on voicing this to the public as much as possible in the effort to keep future customers from falling victim to these practices. I hope if anything I can save the next guy from such heartache. My next course of action is to connect with Thousand Oaks RUSNAK and have their service dept conduct a full check on all the "repairs" made. I bought this car to be a reliable performance car, in order to get this I will need the confidence back! First review was removed by administrators because I linked my proof pictures and videos to the review. I would be HAPPY to share with anyone that wants to look me up from this site the dealer or any public wanting to avoid this kind of service. More