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Valencia BMW

Valencia, CA

4.6
866 Reviews

23435 Valencia Blvd

Valencia, CA

91355

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Showing 866 reviews

August 04, 2021

Sale associate, Sergik is nice and friendly. Making a deal was straight forward with no pressure and no tricks. This sale associate and dealer are highly recommended. More

by C.H
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergik Haftvani
Aug 06, 2021 -

Valencia BMW responded

Hi, we are very happy to have provided you with such a positive experience! We appreciate your recommendation of Valencia BMW and we hope to be of service again in the future.

August 04, 2021

Service was great. Everyone was professional and friendly. Jasmine was very helpful getting my car fixed and provided updates. More

by LizO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jasmine
Aug 06, 2021 -

Valencia BMW responded

Lizo, thank you for your kind review; we are happy to pass along your comments to the team here at Valencia BMW! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 02, 2021

Jessie Colon is very professional, knowledgeable, and friendly. Jessie is straight forward and honest. He always delivered what is promised. More

by Joannmedina1957
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessie Colon
Aug 22, 2021 -

Valencia BMW responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

July 28, 2021

Jasmin was very helpful and informative. She made sure I got the best price for the service I was receiving. Tires and spark plugs took a couple days to come in, but once they did the service department was More

by Rhelou
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jasmin
Aug 13, 2021 -

Valencia BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Valencia BMW! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

July 26, 2021

Our dealer Kurt was extremely helpful, patient and knowledgeable! We had a great buying experience and would highly recommend Valencia BMW. One of my better buying experience More

by SammiQ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt
July 26, 2021

Personal, knowledgeable, friendly, and perfection in both customer serve and auto work done. I was updated by Cole on a weekly basis RE progress on my BMW 5X and my insurance negotiated without any assistanc More

by Berna Mayer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cole
July 24, 2021

Excellent service. My service provider did an amazing job. She was fast, friendly, and was easy to work with. She also provided excellent cost saving solutions. More

by miqui737
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jasmine Garcia
Jul 26, 2021 -

Valencia BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Valencia BMW. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

July 24, 2021

IT IS NOTHING BAD I CAN SAY FOR THR BMW SERVICE.I was IT IS NOTHING BAD I CAN SAY FOR THR BMW SERVICE. I was asked for a part and it was out of stock. I ordered the part and I was not call when arrived.p More

by ces0645
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vanessa
Jul 26, 2021 -

Valencia BMW responded

Hello, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

February 15, 2021

The most worst dealership. This was my second experience. My car had rodent damage (rodents chewed the cables). I paid $2,800 to fix it, and when I picked up the car, there was a weird noise and when the I p More

by sri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Rep and Service Manager
Feb 17, 2021 -

Valencia BMW responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (661) 200-9111. We hope to hear from you.

September 12, 2020

I went today and complaining that my steering wheel have a weird noise when am turning left or right they check the vehicle and I waited two hours and ended up they didnot do anything xxxx bmw you xxxxing s More

by Raykher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cris
Jan 26, 2021 -

Valencia BMW responded

Thanks for the feedback, Raykher. We strive to provide excellent service to our customers at Valencia BMW. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (661) 200-9111 to discuss what we can do to help.

Jan 26, 2021 -

Raykher responded

It’s just so funny how you guys deal with your customer after purchasing a vehicle from your dealership worst ever you just care about earnings but lacking of customer service

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