Valencia BMW

It was great. They finish the work exactly on time . I been a customer for a long time They finish the work exactly on time . I been a customer for a long time More

Very professional, knowledgable and helpful - a pleasure to do business with. Mazen Gharzeddine and Eddie Ahmadie truly went above and beyond. to do business with. Mazen Gharzeddine and Eddie Ahmadie truly went above and beyond. More

Service was quick and efficient. My service advisor, Jacob, was very professional and helpful to me. My service advisor, Jacob, was very professional and helpful to me. More

Good service people. Clean facility. Roberto is a great service person. Work done properly and finished with car wash. Nice touch. Clean facility. Roberto is a great service person. Work done properly and finished with car wash. Nice touch. More

I went to the dealership to look at an advertised 2019 440i. The Carfax and multiple conversations with the salesperson stated that the vehicle had not been in any accidents. I ended up purchasing the 440i. The Carfax and multiple conversations with the salesperson stated that the vehicle had not been in any accidents. I ended up purchasing the vehicle, advising the salesperson that I would be taking to my own mechanic and that, consistent with their 5 day/200 mile return policy, if any significant problems were found, that I would be returning the vehicle. Upon my mechanic's inspection of the vehicle, he found that the entire right side and rear bumper of the vehicle had been in a serious accident, both of which were repaired poorly. I brought this to the attention of my salesperson who, with no questions asked, agreed that I could return the car. He provided no explanation as to why he stated that the car was accident free after it reportedly having been "fully inspected" by the dealerships mechanics, when my mechanic found evidence of the extensive damage. Upon returning the car, I was told that their process involved my having to wait up to 4 weeks for the monies from the check I wrote them to be returned to my account. after a discussion with the finance person there, it was mutually agreed that I should cancel the check I issued as part of my payment for the car, if it had not yet been deposited, which I did. A few days later, I got a call from a representative from the dealership asking about the cancelled check. I explained the situation and all seemed to have been resolved. However, within the next week, I received another call from a collection agency, accusing me of bad faith in the transaction, and demanding that I pay them for the monies for the cancelled check. I called the dealership and the collection agency, and it appears that all has been taken care of. I feel that the dealership knew, or should have known, about the vehicle's having been in a major accident, and that this information was withheld. No apology was ever offered. In addition, the terms of their 5-day return policy (meaning that it would take 4 weeks to get a refund for monies paid) was also not made clear. I reached out to their parent company, AutoNation, to advise them of these issues, with their response essentially being, "we have contacted the dealership, and they said that they have dealt with the situation and resolved it." Again, there was no apology or accountability. More

Impressed with cleanliness of dealership. Staff very professional. Love the video diagnosis sent to my phone before starting repairs. Christopher was helpful throughout the process. Good jo Staff very professional. Love the video diagnosis sent to my phone before starting repairs. Christopher was helpful throughout the process. Good job BMW Valencia 👍🏽 More

The Service at this dealership is the best I have ever experienced. The service advise Bob Roland is very helpful and nice to work with. experienced. The service advise Bob Roland is very helpful and nice to work with. More

Great service from Roberto Perez. Works fast, communicates and very understanding. Very happy with the service! Works fast, communicates and very understanding. Very happy with the service! More

Friendly service - they got the job done. Quick, efficient, and incredibly personable; Roberto is always on top of things in the service area. Quick, efficient, and incredibly personable; Roberto is always on top of things in the service area. More

Alex provided excellent customer service! He was knowledgeable about inventory and found us a great car! The dealership has extensive inventory which was wonderful! He was knowledgeable about inventory and found us a great car! The dealership has extensive inventory which was wonderful! More