Valencia BMW

THIS DEALERSHIP IS NOT CLIENT CENTRIC; SERVICE MANAGER IS RUDE; ATTITUDE OF INDIFFERENCE, AND MY EXPERIENCE THIS MORNING WAS PATHETIC. I RECEIVED A PROMOTIONAL VOUCHER FOR AN OIL CHANGE AND FILTER AT A COST RUDE; ATTITUDE OF INDIFFERENCE, AND MY EXPERIENCE THIS MORNING WAS PATHETIC. I RECEIVED A PROMOTIONAL VOUCHER FOR AN OIL CHANGE AND FILTER AT A COST OF $99.95. I MADE THE APPOINTMENT A COUPLE OF WEEKS AGO, AND TODAY WHEN ARRIVING, THE SERVICE MANAGER REFUSED TO ACCEPT THE VOUCHER, INDICATING COST WAS INCREASED BY $20.00. WHEN ASKING FOR THE GENERAL MANAGER, WAS TOLD HE IS NOT IN TODAY. I ASKED TO CALL THE REGIONAL MANAGER, AND HE DEMANDED THAT I LEAVE THE PREMISES. HE EVEN THREATENED TO CALL THE LOCAL SHERIFF'S DEPT.. SAD AND PATHETIC. THE LOSS OF A LONG TIME CLIENT OVER $20.00. I HAVE BOTH THE VOUCHER AND EMAIL FROM THE APPOINTMENT MANAGER CONFIRMING THAT I QUALIFIED FOR THIS PROMOTION. THIS DEALERSHIP SHOULD BE ASHAMED AT THEMSELVES. MY NEXT CAR PURCHASE WILL BE DONE AT ANOTHER DEALERSHIP. HE LAUGHED AND WAS CONDONSCENDING. HE COULD CARE LESS. THE SERVICE MANAGER SHOULD BE REPRIMANDED FOR HIS BEHAVIOR. I AM INFLUENCIAL IN THE COMMUNITY, AND WILL SPREAD THE WORD. OTHER'S MUST KNOW THAT THEY COULD CARE LESS ABOUT THE CLIENT. SENIOR MANAGEMENT SHOULD READ THIS REVIEW, AND TAKE APPROPRIATE ACTION. THIS SERVICE MANAGER IS THE WORST........... More

One star because zero star is not allowed I called Mr mazen to buy a Mercedes s after we arrived there he said I don’t have a car keys the car even wasn’t inspected by California LAW mazen to buy a Mercedes s after we arrived there he said I don’t have a car keys the car even wasn’t inspected by California LAW More

Good experience. Since the beginning Edwin lopez was Kind and got me the best deal to find the car I wanted. I have been a client for more than 20 years in Valencia Since the beginning Edwin lopez was Kind and got me the best deal to find the car I wanted. I have been a client for more than 20 years in Valencia and we have not had any bad experiences.. More

Dealing with a knowledgeable, efficient and honest sales associate like Edwin Lopez, made all the difference . The dealership was fair, honest and easy to work with. Veterans support was laudable. associate like Edwin Lopez, made all the difference . The dealership was fair, honest and easy to work with. Veterans support was laudable. More

Bad customer service no feedback and return statement not correct spoke to the person doing the inspection about the tire, I had full coverage for tire and he still charged me? What gives. correct spoke to the person doing the inspection about the tire, I had full coverage for tire and he still charged me? What gives. More

This was the 3rd transaction I have had with AutoNation BMW- Valencia. I have never had a bad experience, and that continued to be the case with my latest transaction, and I would definitely recommend that BMW- Valencia. I have never had a bad experience, and that continued to be the case with my latest transaction, and I would definitely recommend that dealership to a friend. More

Our experience was great! Jacob provided great customer service and expedited service so that we could get our car asap! Jacob provided great customer service and expedited service so that we could get our car asap! More

This dealership is great at providing service and providing customers with great deals from other dealers providing customers with great deals from other dealers More

I really enjoyed dealing with them. They were honest and reliable. They helped me to find the best deal meets my expectations. They were honest and reliable. They helped me to find the best deal meets my expectations. More

Purchased a car with Valencia BMW less than a month ago, barely a week after the check engine light came on. Took it back to the dealer and explained I had checked what the light was indicating, the service barely a week after the check engine light came on. Took it back to the dealer and explained I had checked what the light was indicating, the service advisor Roberto Perez who assisted me, had assisted me on another service request for another vehicle prior a while back and it’s the 2nd time I’ve had him and it just seems like every time it’s warranty related he gets a xxxx attitude. No people skills, guy acts like he’s paying for the service out of his pocket! He sent me on the way home Friday saying everything checks out fine was just a one time fluke, “we cleared the check engine light” just to have the check engine light come back on in less than 24 hrs, now I have had to make a second trip back take more time, I’m not sure how this advisor has managed to be there this long. It’s a poor indicator of leadership! More