Valencia BMW

Very professional staff. We bought all our cars from them over the years. I really recomend shoping here for your next car. We bought all our cars from them over the years. I really recomend shoping here for your next car. More

Overall, I was satisfied with the customer service experience, but what troubles me is that my Mini almost conked out on the freeway last week due to issues that should have been detected when I broug experience, but what troubles me is that my Mini almost conked out on the freeway last week due to issues that should have been detected when I brought it in for inspection in late July. I take it in every year so that I can have peace of mind that it is safe, but apparently, only the most cursory inspection was made, and it nearly cost me my life. Now, it is having repairs that amount up to $5,000, only $2,000 of which is covered by my warranty. More

No communication. If I could give zero stars I would. Advisor never called to update me with information on my car. After calling multiple times to speak to someone I If I could give zero stars I would. Advisor never called to update me with information on my car. After calling multiple times to speak to someone I finally spoke to the mechanic who then gave me an estimate. Horrible service. I will be buying a new car just not at Valencia of BMW. More

Service rap Edmunds was very useful and informative. . She kept me in the know while I was at the dealership. . She kept me in the know while I was at the dealership. More

It was my first visit after purchasing my 2022 X5e for 10k miles service. The waiting time was a little bit long. Everything was good. 10k miles service. The waiting time was a little bit long. Everything was good. More

Fair, extremely nice, gave me the best price, willing to negotiate, salesperson is the best! negotiate, salesperson is the best! More

The sales team was great, especially John Menzano. He was a very professional, knowledgeable, and great help. I would buy another car from him, but the finance team where very rude and very unprofessi He was a very professional, knowledgeable, and great help. I would buy another car from him, but the finance team where very rude and very unprofessional when I observed other people getting exceptional treatment. My wife and I were given below-average customer service by the financial team. We strongly recommend the financial team get a lot more training in customer service and not be biased based on race. The five stars go to John Menzano, and the zero to the finance team More

Very quick and friendly service. I appreciate the ease of appt and the helpfulness Thank you I appreciate the ease of appt and the helpfulness Thank you More

Prez is the bomb! Colon is ok too. Thanks for the great service. Thanks Perez. Key chain would be cool too. Colon is ok too. Thanks for the great service. Thanks Perez. Key chain would be cool too. More

I got my 750i serviced with an appointment. All aspects of the service experience went well. All the detailed were explained and the charges were spelled out. The vehicle was ready on time and All aspects of the service experience went well. All the detailed were explained and the charges were spelled out. The vehicle was ready on time and I got in and out in no time. Thank you. More