Valencia BMW

Orlando and Gene were great with helping me out. I had multiple questions and they always stepped up to answer them! I had multiple questions and they always stepped up to answer them! More

My service adviser was Roberto and he was such a pleasure to work with. He was kind, patient and allowed me to show him what the problem with my car was. I had the complete opposite experience at a different to work with. He was kind, patient and allowed me to show him what the problem with my car was. I had the complete opposite experience at a different dealership which is what led me to go to the Valencia dealership. I would recommend them to all my fellow BMW drivers! More

We came into the dealership late on a weekday to look at a few different cars and ended up walking out with a new car. Had a great experience working with Amr to purchase our X3! a few different cars and ended up walking out with a new car. Had a great experience working with Amr to purchase our X3! More

Brought my car for regular maintenance, and was disappointed that I couldn't get a loaner car to go to work. My service advisor Robert Perez was great, and will request him next time I need service disappointed that I couldn't get a loaner car to go to work. My service advisor Robert Perez was great, and will request him next time I need service. More

Leasing here is a pleasant experience. Your employees are great, so knowledgeable and professional. They help make what could be (for me) a daunting process seem easy. Your employees are great, so knowledgeable and professional. They help make what could be (for me) a daunting process seem easy. More

My service advisor Jacob Morgan is the best. Professional, caring and listens. Go to person. Professional, caring and listens. Go to person. More

Great service and prompt response. My agent contacted me and sent video on how my car was doing. Service is great My agent contacted me and sent video on how my car was doing. Service is great More

Love the Service and the employees are very nice. Recommended to friends thank you for your service Recommended to friends thank you for your service More

The intake process was great, and communication was ideal. However, the status updates and responsiveness degraded after committing to receive services. I had to call to find out the status and get upd ideal. However, the status updates and responsiveness degraded after committing to receive services. I had to call to find out the status and get updates because the advisor was off or didn’t go to work the next day. This is not my problem, and the dealership needs to assume responsibility and maintain communication, especially when I notified them of an upcoming international trip. It felt more like an upselling experience than fixing the issues intended for the visit. A panel was dismounted, and I requested it to be fixed, but it was not touched and left in the original spot as I dropped off the car, with no mention of it during the repairs. I needed an estimate to repair my dashboard but never received one during the time the car was there. The car was not washed after spending over $2.5K on repairs, although a voucher for a car detailing was provided. I won’t be driving to Valencia from Glendale for a car wash. Overall, I won’t be returning to the Valencia location since my visit was driven by similar issues and shortcomings from Pacific BMW in Glendale. Why drive the extra miles to have a similar experience? The dealership was clean, and the staff was courteous. More

ALWAYS a pleasant experience. My service advisor, Bob Rowland is THE best!!! Always professional, thorough and friendly. Definitely an asset to the establishment! My service advisor, Bob Rowland is THE best!!! Always professional, thorough and friendly. Definitely an asset to the establishment! More