Valencia BMW | Page 22

He was nice and kind. He often reached out to me for updating my car. He often reached out to me for updating my car. More

Waited 1hr vehiclechecknotication wondering if anything was checked $200vehiclechecknotication still on Waited15minltrturnedoff Tech guy very nice was checked $200vehiclechecknotication still on Waited15minltrturnedoff Tech guy very nice More

SERVICE ADVISOR WAS KNOWLEDGABLE AND SRVICE WAS GREAT OFFERED TO BE PICKUP/ WILL RECOMMEND DEALER TO OTHERS. OFFERED TO BE PICKUP/ WILL RECOMMEND DEALER TO OTHERS. More

Professional staff to inform me about my car service, they provide shuttle to drop me home and pick me up. Only tea, coffee and water are provided in the Waiting area, other dealerships provide light they provide shuttle to drop me home and pick me up. Only tea, coffee and water are provided in the Waiting area, other dealerships provide light snacks. More

At Valencia BMW the service was fantastic! Thank you! Customer Care was great. We had a great experience. Thank you! Customer Care was great. We had a great experience. More

They do not honor coupons sent “just for you” you via email. They do not honor them. I got one for a free battery check and they wanted to charge 200$. Would not test it for free. email. They do not honor them. I got one for a free battery check and they wanted to charge 200$. Would not test it for free. More

Expedited service with a great personal touch by the staff at BMW Valencia. The service advisor is very knowledgeable. staff at BMW Valencia. The service advisor is very knowledgeable. More

Expedited service with great the staff at BMW Valencia. The service advisor is very knowledgeable!! The service advisor is very knowledgeable!! More

This is my first time at the Valencia BMW dealership. It was a pleasant experience, Bill Parks was very knowledgeable and friendly and did the job right. I still have to go back to get an air filter repl It was a pleasant experience, Bill Parks was very knowledgeable and friendly and did the job right. I still have to go back to get an air filter replaced. In general I left with a good feeling that they took care of my car. More

My recent experience with BMW Valencia was nothing short of a complete disappointment and disaster. I am appalled by the deceitful and dishonest practices I encountered at this dealership and if I could giv of a complete disappointment and disaster. I am appalled by the deceitful and dishonest practices I encountered at this dealership and if I could give them zero stars, I absolutely would. To begin with, I visited the dealership after finding a few BMW iX models I was interested in at what seemed like a reasonable price. After discussing the terms with the salesperson Maryo who was actually an honest and hard working salesman, we reached an agreement on a lease price. The deal was signed, my credit score was run, and I was sent to the finance office to finalize the deal. I was relieved and excited to finally get my first dream car. As a physician, this has been something i have looked forward to since my first day of med school 10 years ago. I paid my 1st months deposit and everything was going smoothly. Little did I know that this was just the beginning of my ordeal. As I continued to complete the purchase with the finance manager, I was shocked to discover that the dealership refused to honor the price we had agreed upon and signed. They claimed that it a mistake was made and that the tax rebate was unable to be applied to the price so in fact actual price was $6000 higher. I was dumbfounded and felt completely deceived. It was clear that this was nothing more than a bait-and-switch tactic to lure customers in. They had pigeonholed me into getting a vehicle with them after already taking my deposit and running my credit score, putting a hard inquiry on my credit report. To make matters worse, the dealership showed no remorse or willingness to rectify the situation. They were dismissive and unsympathetic to the fact that I had relied on their commitment. I understand that mistakes happen, however this business is not new. They have been around for a long time and this mistake should have been caught WELL before running my credit and taking my deposit. This $6000 mistake was put on me instead of taking responsibility for their mistake. Both Zayn Abdel-Kader and Niko Karvunidis should be ashamed of themselves and let go from their responsibilities for their shady business tactics. The entire experience left me feeling frustrated and cheated. It is deeply unsettling to encounter such unethical behavior from a dealership that is supposed to represent a reputable brand like BMW. I expected better treatment and professionalism, but instead, I was met with deception and a complete lack of integrity. Again, I understand mistakes happen. As a doctor, I myself have made mistakes and but I own up to them and never put the blame on my patients. I strongly caution anyone considering doing business with BMW Valencia to think twice. Their inability to honor their own signed agreements, coupled with their dismissive attitude towards customers, is a clear indication of their lack of ethics and integrity. Save yourself the disappointment and find a dealership that values transparency and treats their customers with respect. If anyone is considering getting a car from this dealership, please contact me first and save yourself the trouble. More