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Valencia BMW

Valencia, CA

Overview
Reviews
Vehicles
4.6
866 Reviews
Call Dealership (661) 200-9111
View Awards

23435 Valencia Blvd

Valencia, CA

91355

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Showing 866 reviews

December 01, 2023

Customer service of Taylor & Mazen are top knotch in communication & timing , Much appreciated & definitely coming back More

by stefan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor
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Dec 04, 2023 -

Valencia BMW responded

Hi Stefan, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

December 01, 2023

A little disappointed. I took my car there because of squeaky front brakes. The car is less than a year-old and only has 2300 miles. The service department kept it for 5 d More

by samgadallah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roberto
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Dec 04, 2023 -

Valencia BMW responded

Hi, we appreciate you taking the time to respond. The staff at Valencia BMW take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (661) 200-9111. We hope to hear from you.

November 30, 2023

Service advisor very helpful and informative. . good sense of humor! Will definitely recomen..10-10 More

by cgasper70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Morgan
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Dec 01, 2023 -

Valencia BMW responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

November 27, 2023

It is to hard to get an appointment for the service department and also the vehicle warranty in some cases do not cover the service charge of the car More

by juanmolina12
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Service department
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Nov 30, 2023 -

Valencia BMW responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (661) 200-9111 to discuss what we can do to help.

November 22, 2023

I always take my car to Valencia BMW for my cars services. I like their customer service and efficiency. Highly recommend them. More

by jasaz72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine
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Nov 25, 2023 -

Valencia BMW responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

November 17, 2023

Always great service and great staff. Clean and even smells good as well. Thank you More

by Kibum59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Hawkings
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Nov 20, 2023 -

Valencia BMW responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

November 17, 2023

I went for a recall but when I arrived to the place, there was car oil spilled on the floor. I informed them about the situation but their only response was "It's o k". Thanks God I didn't fall!!! More

by dianacard1117
Recommend Dealer
Yes
Employees Worked With
Don't know
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Nov 20, 2023 -

Valencia BMW responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (661) 200-9111 to discuss what we can do to help.

November 16, 2023

Valencia BMW has a top notch service team. Bob Rowlands goes above and beyond to make sure that your vehicle is properly serviced and ready when promised. More

by Geo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Rowlands
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Nov 18, 2023 -

Valencia BMW responded

Hi Geo, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 14, 2023

Jacob Morgan answered all my questions and got me a loaner car and had my car ready in 2 hours. More

by Valdezl4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Morgan
Report | Print
Nov 17, 2023 -

Valencia BMW responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

November 07, 2023

Valencia BMW: my go-to place for knowledgeable, friendly, fast, clean waiting area, shuttle service, and loaner for longer services. More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Morgan
Report | Print
Nov 10, 2023 -

Valencia BMW responded

Hi Alex, thank you so much for your positive comments about Valencia BMW! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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