Valencia BMW

awesome customer service, prompt response, would definetly purchase another vehicle from Valencia BMW. sales person very response and great to work with. definetly purchase another vehicle from Valencia BMW. sales person very response and great to work with. More

Worst service experience ever! My car has been at Valencia BMW for days and has yet to be touched and supposedly won't be looked at until next week. I call for a manager "Jason" My car has been at Valencia BMW for days and has yet to be touched and supposedly won't be looked at until next week. I call for a manager "Jason" 5 times today and Jason is either on the phone or with a customer ALL DAY and i am promised a call back... No call back! I AM A CUSTOMER AS WELL JASON! The service level has been absolutely horrible! I's still waiting for a call back from a manager... More

Great service . Alway know my car is in great care. Taylor is awesome and her customer service is top notch. Love the peace of mind I have kowing they are odig my se Alway know my car is in great care. Taylor is awesome and her customer service is top notch. Love the peace of mind I have kowing they are odig my service , Perry More

Unprofessional and abusive treatment by the finance department at Valencia BMW. Luckily there are plenty alternative BMW dealers nearby. Last step before driving my car (X3) was the Finance departm department at Valencia BMW. Luckily there are plenty alternative BMW dealers nearby. Last step before driving my car (X3) was the Finance department to complete the paperwork. Robin greated me with a brain dead proposal to purchase $10K worth of services (on a $31K car purchase). I turned down all proposed services but one that I was interested in, the Tires & Wheels protection as the car sports expensive 21" wheels. She quoted me $4.7K for the insurance protection, which I thought was super expensive. I asked if I could make a decision tomorrow, to be able to do research on it. She said, no, its now or never. I then asked if I could cancel the protection anytime and get full refund for any unused portion, and she said yes. So I purchased the Tires & Wheels insurance coverage. Two days later, after doing resarch on the coverage, I decided the premium was outrageoud relative to the level of coverage. I emailed Robin to cancel and get a full refund, and she started telling me that I had to wait 30 days to cancel..! I escalated to her manager, Gary, Director of Finance, who first explained they had a new software system which made processing difficult; upon my insistance Gary asked me to fill a cancellation form. I immediately did and asked for my refund. Gary explained to me that I had to wait 60 days for the refund. I again asked for escalation, and he explained that from that point on, they had no control or visibility on the cancellation process... This is what I call organized burglary. They had not "booked" the transaction when I asked for the cancellation (I bought the car and coverage on Sunday, and cancelled Tuesday), and could easily have refunded my credit card. Instead, they chose to continue pressuring me, seemingly to avoid my cancellation. I checked their online reviews after the fact (unfortunatelly), and Valencia BMW, indeed have that kind of reputation. I should have been more attentive. Other than that, the X3 is great! The attitute towards customers at BMW is simply not acceptable. Fortunately, there are many BMW dealers nearby. More

I may be a little premature in writing this as I just picked up my car yesterday, but I had a wonderful buying experience with this dealership. This is the first "nice" car I've ever owned, and the whole picked up my car yesterday, but I had a wonderful buying experience with this dealership. This is the first "nice" car I've ever owned, and the whole search and buying process was a very long one for me. I probably toyed with the idea of about 10 different cars and the various dealerships and private parties that went with them before deciding on a VERY nice used 2021 X5 45e. This car and dealership are about 120 miles from my house, but after doing tons of research and comparisons they continued to, pound-for-pound, come up with the best prices. And though the car I ended up buying had a few more miles on it than others, it was nicer inside and out than vehicles with significantly fewer miles on it. I literally TRIED to find something wrong with it, but I couldn't, and it ended up being the right car for me in the long run. What really sold me on the car was the guy I worked with, Gabriel Madrigal. I am SUPER, SUPER anal and OCD when it comes to making larger purchases, so I bombarded this poor guy with SO many emails and questions. In comparison to other salespeople I dealt with, he was always very quick, thorough, and thoughtful in his replies. I have very specific needs for this car, so I even mapped out a test drive that we could take. He understood exactly what I was going for, and when I arrived he made some specific adjustments to our test drive so that I could really test out the vehicle in the way I wanted to. I know these salespeople are on time and mileage limits for their test drives, but I never felt rushed and we were able to tick the boxes I was looking for, and it really helped me feel assured that THIS was the vehicle I wanted, even compared to other 45e's that I test drove. I don't know if Gabe was just really nice and had a similar sales style that I have, or he was playing 3D chess with me and making me feel all warm and cozy, but whatever it was we hit it off well and it was the deal sealer for me. His approach is laid back and informative rather than pushy. He laid it all out and let ME decide if it was the right vehicle, which it ended up being. Even though this dealership is a 2-hour drive from my house, I'll definitely look to deal with them a few years down the road when I'm ready to upgrade, and I hope to work with Gabe again. The one minor criticism I'd have is he billing/holding/financing process could have been a little clearer for a long-distance customer such as myself. Once the vehicle was in my price range and i was ready to buy it, there was a little bit of fear that I might lose it to someone else even though I expressed my desire to purchase it and was willing to put down a deposit while we worked out the minor details through finance. It all worked out in the long run, but there was a little unnecessary stress that could have been lessened if the process was clearer. Still not bad though. More

The check in was easy. They called me to provide and update and car was ready sooner than expected They called me to provide and update and car was ready sooner than expected More

If I could give zero stars, I would. We went to Valencia BMW to finance our lease-end vehicle, and it was hands down the worst dealership experience I’ve ever had. The finance manager, R We went to Valencia BMW to finance our lease-end vehicle, and it was hands down the worst dealership experience I’ve ever had. The finance manager, Robin Pilgreen, was unbelievably rude, uncooperative, and had an attitude that made the entire process unbearable. Instead of being transparent and guiding us through the financing process, Robin’s only goal was to squeeze as much money out of us as possible. We were treated like nothing more than dollar signs, and any attempt to get clear, honest information was met with deflection and condescension. Rather than prioritizing customer service, she was focused on misleading us just to close a deal. A dealership should value its customers, especially those looking to continue their business with them. Unfortunately, this experience made it clear that Valencia BMW cares more about profit than integrity. If you're thinking about financing here, do yourself a favor and go somewhere else. AVOID ROBIN PILGREEN AT ALL COSTS More

Valencia BMW service dept has always been excellent and efficient with their service. Bill Park is the service rep. He quickly greeted me, arrange the loaner car, and have me go on with my day with minimum efficient with their service. Bill Park is the service rep. He quickly greeted me, arrange the loaner car, and have me go on with my day with minimum interruption. During the service, he kept me updated on the progress of the service and when my car is ready for a pick up. The dealership is very clean, water and coffee are available, and the environment is very professional and warm. I have visited many BMW dealerships and Valencia BMW is amongst the top. More

This is my goto dealership. The place is nice and fun to be, people are friendly and helpful. The place is nice and fun to be, people are friendly and helpful. More

David was amazing! Very attentive and beyond helpful. Being at a car dealership is never an easy day. But it went was pretty painless Very attentive and beyond helpful. Being at a car dealership is never an easy day. But it went was pretty painless More