Valencia BMW

I was very pleased with the service I received for my 2019 BMW Z4. Communication was fantastic. I received text messages, a video of my cars inspection, and phone calls as needed. I will definitely be re 2019 BMW Z4. Communication was fantastic. I received text messages, a video of my cars inspection, and phone calls as needed. I will definitely be returning for all my service needs on this vehicle. More

Dealership was clean, organized, and had lots of inventory. Customer service was good in the afternoon inventory. Customer service was good in the afternoon More

GREAT SERVICE DEPARTMENT, STAFF WAS HELPFUL AND VERY FRIENDLY! MY VEHICLE WAS REPAIRED IN A TIMELY MATTER. FRIENDLY! MY VEHICLE WAS REPAIRED IN A TIMELY MATTER. More

This was my second purchase from BMW Valencia and Robert Grass was fantastic to work with. Grass was fantastic to work with. More

awesome customer service, prompt response, would definetly purchase another vehicle from Valencia BMW. sales person very response and great to work with. definetly purchase another vehicle from Valencia BMW. sales person very response and great to work with. More

Worst service experience ever! My car has been at Valencia BMW for days and has yet to be touched and supposedly won't be looked at until next week. I call for a manager "Jason" My car has been at Valencia BMW for days and has yet to be touched and supposedly won't be looked at until next week. I call for a manager "Jason" 5 times today and Jason is either on the phone or with a customer ALL DAY and i am promised a call back... No call back! I AM A CUSTOMER AS WELL JASON! The service level has been absolutely horrible! I's still waiting for a call back from a manager... More

Great service . Alway know my car is in great care. Taylor is awesome and her customer service is top notch. Love the peace of mind I have kowing they are odig my se Alway know my car is in great care. Taylor is awesome and her customer service is top notch. Love the peace of mind I have kowing they are odig my service , Perry More

Unprofessional and abusive treatment by the finance department at Valencia BMW. Luckily there are plenty alternative BMW dealers nearby. Last step before driving my car (X3) was the Finance departm department at Valencia BMW. Luckily there are plenty alternative BMW dealers nearby. Last step before driving my car (X3) was the Finance department to complete the paperwork. Robin greated me with a brain dead proposal to purchase $10K worth of services (on a $31K car purchase). I turned down all proposed services but one that I was interested in, the Tires & Wheels protection as the car sports expensive 21" wheels. She quoted me $4.7K for the insurance protection, which I thought was super expensive. I asked if I could make a decision tomorrow, to be able to do research on it. She said, no, its now or never. I then asked if I could cancel the protection anytime and get full refund for any unused portion, and she said yes. So I purchased the Tires & Wheels insurance coverage. Two days later, after doing resarch on the coverage, I decided the premium was outrageoud relative to the level of coverage. I emailed Robin to cancel and get a full refund, and she started telling me that I had to wait 30 days to cancel..! I escalated to her manager, Gary, Director of Finance, who first explained they had a new software system which made processing difficult; upon my insistance Gary asked me to fill a cancellation form. I immediately did and asked for my refund. Gary explained to me that I had to wait 60 days for the refund. I again asked for escalation, and he explained that from that point on, they had no control or visibility on the cancellation process... This is what I call organized burglary. They had not "booked" the transaction when I asked for the cancellation (I bought the car and coverage on Sunday, and cancelled Tuesday), and could easily have refunded my credit card. Instead, they chose to continue pressuring me, seemingly to avoid my cancellation. I checked their online reviews after the fact (unfortunatelly), and Valencia BMW, indeed have that kind of reputation. I should have been more attentive. Other than that, the X3 is great! The attitute towards customers at BMW is simply not acceptable. Fortunately, there are many BMW dealers nearby. More