Val Ward Cadillac Inc - Service Center

I have been doing business with Val Ward for over 20 years. The way they accommodate their customers with thoughtfulness and professionalism is unmatched. My service advisor, David McKinney is incredibl years. The way they accommodate their customers with thoughtfulness and professionalism is unmatched. My service advisor, David McKinney is incredible. His attention to his customers is always a comfortable experience. He is always trust, worthy and informative. Val Ward. Is the go to place for servicing your car and purchasing one. I would never consider going to a different dealership. They have my trust and confidence. More

Thorough, helpful, knowledgeable. ..Just like everything else at Val Ward...Excellent!!! So happy to have chosen this dealer. ..Just like everything else at Val Ward...Excellent!!! So happy to have chosen this dealer. More

Very pleased with all that was done. Car washed and vacuumed after service and issues resolved except for waiting for additional parts to come in. Stellar service as expected from a ste Car washed and vacuumed after service and issues resolved except for waiting for additional parts to come in. Stellar service as expected from a stellar dealership. More

I've completed this review several times, but I keep getting emails to complete a survey. While I'm happy to do this once, 3 times is excessive. Seems this survey or the lack of coordination on how it getting emails to complete a survey. While I'm happy to do this once, 3 times is excessive. Seems this survey or the lack of coordination on how it works is the only issue. Please look into this and have this fixed. More

Brandon was very nice and easy to work with but, I’m Still waiting for the cover for my hitch. Going on 3 weeks now. I’m driving around in my brand new Cadillac with a big gaping hole in my rear bumper. Still waiting for the cover for my hitch. Going on 3 weeks now. I’m driving around in my brand new Cadillac with a big gaping hole in my rear bumper. More

I always can rely on this dealership for good sales and service. I don’t consider going anywhere else. service. I don’t consider going anywhere else. More

Very efficient Service Department; no nonsense. I picked up a nail in the tire and showed up without an appointment. Tire was in stock; Service Advisor was able get my car in right away. In and I picked up a nail in the tire and showed up without an appointment. Tire was in stock; Service Advisor was able get my car in right away. In and out in less than an hour (with no appointment) is excellent! More

The people were polite, the facility was very clean. I highly recommend Val Ward because they care about their customers and vehicles. I highly recommend Val Ward because they care about their customers and vehicles. More

Best people, cleanest facilities, top notch service, and vehicles. I’ve bought 6 cars from Val Ward in as many years and won’t go anywhere else for sales or service. vehicles. I’ve bought 6 cars from Val Ward in as many years and won’t go anywhere else for sales or service. More

Great service department. Clean and friendly. Scheduled maintenance in under an hour. Highly recommend. Thanks. Clean and friendly. Scheduled maintenance in under an hour. Highly recommend. Thanks. More