Val Ward Cadillac Inc - Service Center

Professional staff. They try to do what is right for the customer. We have been coming to Val Ward since 2007. They try to do what is right for the customer. We have been coming to Val Ward since 2007. More

Quick. Polite. Helpful. Good facility and great service staff. They are always good when I go there Polite. Helpful. Good facility and great service staff. They are always good when I go there More

I really liked the service! I highly recommend Cadillac to a friend! Thank you very much I highly recommend Cadillac to a friend! Thank you very much More

Jane is the absolute best in service. She takes care of things and I just so enjoy going to the service center She takes care of things and I just so enjoy going to the service center More

Dead battery, they came and took the car and put in a new battery for my wife.. the tech guys were amazing for sure.. battery for my wife.. the tech guys were amazing for sure.. More

Val Ward service department is very clean, courteous and professional. Jane Flesch is the best. My car was first in. The wait was reasonable. Price was good. professional. Jane Flesch is the best. My car was first in. The wait was reasonable. Price was good. More

Val Ward is an exceptional Cadillac dealership. I have been going there for over 20 years. And have never been disappointed in their professionalism and service. Starting with Dan Flynn, David, McK I have been going there for over 20 years. And have never been disappointed in their professionalism and service. Starting with Dan Flynn, David, McKinney, Paula, and Cheryl, who handles the phone calls. They are all exceptional, and I would never think of going anywhere else. five stars would be the minimum I would give them. They are all great. More

Dave M in Service is fantastic. Highly recommend. Car is always completed on time at a reasonable cost Highly recommend. Car is always completed on time at a reasonable cost More

Very knowledgeable and friendly staff. Very happy with job they did. Car clean when returned. Very happy with job they did. Car clean when returned. More

Dave McKinney is on top of everything and takes exceptional care of my car. He is always careful to keep me aware of everything I need to know about that was done on my Car. He is very polite and r exceptional care of my car. He is always careful to keep me aware of everything I need to know about that was done on my Car. He is very polite and respectful. This is my 3rd Escalade and I have been lucky with the Service Department. This part has nothing to do with Service and everything to do with the Body and GM in general..This would be the Body Shop .. I am not as happy with Cadillac itself. The Paint, on the Roof and Hood, failed on a couple years of Escalades. Not just mine. Cadillac never mentioned this issue to the owners. My Warranty expired before I noticed it. This was during really bad damage of Hurricane Irma the Covid Pandemic and the devastation to this area of Hurricane Ian that we are still recovering from. Most of us were busy trying to repair the damage of one hurricane when the second one came through. Knowing this Cadillac charged me almost $2000.00 to repaint and repair something that was an absolute failure on Cadillac/GMs part. They knew this was an issue long before my Warranty ran out and yet they said nothing. I am beyond disappointed with this issue. I have had this car long enough that it's time for a new card. I have so many amazing choices. and my loyalty only goes so far. More