Val Ward Cadillac Inc - Service Center

Val Ward is an exceptional Cadillac dealership. I have been going there for over 20 years. And have never been disappointed in their professionalism and service. Starting with Dan Flynn, David, McK I have been going there for over 20 years. And have never been disappointed in their professionalism and service. Starting with Dan Flynn, David, McKinney, Paula, and Cheryl, who handles the phone calls. They are all exceptional, and I would never think of going anywhere else. five stars would be the minimum I would give them. They are all great. More

Dave M in Service is fantastic. Highly recommend. Car is always completed on time at a reasonable cost Highly recommend. Car is always completed on time at a reasonable cost More

Very knowledgeable and friendly staff. Very happy with job they did. Car clean when returned. Very happy with job they did. Car clean when returned. More

Dave McKinney is on top of everything and takes exceptional care of my car. He is always careful to keep me aware of everything I need to know about that was done on my Car. He is very polite and r exceptional care of my car. He is always careful to keep me aware of everything I need to know about that was done on my Car. He is very polite and respectful. This is my 3rd Escalade and I have been lucky with the Service Department. This part has nothing to do with Service and everything to do with the Body and GM in general..This would be the Body Shop .. I am not as happy with Cadillac itself. The Paint, on the Roof and Hood, failed on a couple years of Escalades. Not just mine. Cadillac never mentioned this issue to the owners. My Warranty expired before I noticed it. This was during really bad damage of Hurricane Irma the Covid Pandemic and the devastation to this area of Hurricane Ian that we are still recovering from. Most of us were busy trying to repair the damage of one hurricane when the second one came through. Knowing this Cadillac charged me almost $2000.00 to repaint and repair something that was an absolute failure on Cadillac/GMs part. They knew this was an issue long before my Warranty ran out and yet they said nothing. I am beyond disappointed with this issue. I have had this car long enough that it's time for a new card. I have so many amazing choices. and my loyalty only goes so far. More

Dave Mckinney always does a great job handling any maintenance issues with my Cadillac Escalade. Any required repairs have been handled professionally and the Service Department is a true asset to Va maintenance issues with my Cadillac Escalade. Any required repairs have been handled professionally and the Service Department is a true asset to Val Ward Cadillac. More

excellent this portion of the review is not needed and I almost did not proceed almost did not proceed More

I went into center for a recall issue. The service person looked up past service that was done.She told me they all were corrected.I told her also that my power steering fluid was leaking p The service person looked up past service that was done.She told me they all were corrected.I told her also that my power steering fluid was leaking please have a teck take a quick look.The service provider called me into office and said bad news your rack pinion gear needs to be replaced.She went over labor and cost of part. 189.00 per hour part was 1750.00 total. 2600.50 I immediataely looked up the part cost to my surprise I found 3 companies listing the part at 350.00.,could you imagine Buyer beware this happens in most dealerships. Just wanted to let you know.Tony More

The service department is World Class. I’ve never been disappointed with the service department at Val Ward Cadilac I’ve never been disappointed with the service department at Val Ward Cadilac More

It was great! Work was as promised and vehicle was cleaned inside and outside. Wonderful Work was as promised and vehicle was cleaned inside and outside. Wonderful More

I have been coming to Val Ward for service since 2010 and they are excellent and leased 3 cars and looking forward to leasing again I have 8 months to go on my current lease they are excellent and leased 3 cars and looking forward to leasing again I have 8 months to go on my current lease More