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Val Ward Cadillac Inc - Service Center

Fort Myers, FL

4.7
565 Reviews
Call Service Center (239) 939-2212

565 Reviews of Val Ward Cadillac Inc - Service Center

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September 17, 2023

Great dealer. Called for an oil change and they had me in and out within an hour. More

by tim.ohara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Gedra, Lisa Davis
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Sep 21, 2023 -

Val Ward Cadillac Inc responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

September 16, 2023

The vehicle was in the shop due to a failure that locked the transmission at low speed (ie. 25 MPH tops). The failure mode displayed was "Reduced Acceleration - Drive Carefully" The defect was first experie More

by David H
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service consultant Jane Flesch - Jane has been very helpful.
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Sep 18, 2023 -

Val Ward Cadillac Inc responded

Hello David. We are very sorry your Cadillac is having an issue! We wanted to let you know that our Service Manager Steve is personally working with a Cadillac engineer to resolve your vehicles issue. We appreciate your frustrations and are working diligently to ensure it is corrected with the utmost efficiency. While our advisors will certainly keep you up-to-date, our Manager Steve Whittaker is always available himself if you would prefer to speak with him directly at 239.939.2212. Thanks again for reaching out and have a great start to your week.

September 15, 2023

Great service Easy to get appointment that’s why we bought from Val Ward very satisfied 5 ⭐️⭐️⭐️⭐️⭐️ More

by MPIU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David in service
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Sep 19, 2023 -

Val Ward Cadillac Inc responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Val Ward Cadillac, Inc. and we hope to see you again soon!

September 15, 2023

Great friendly service! Jane is always a pleasure to work with through the process of car service. More

by STEVE_SIGNORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane in service
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Sep 19, 2023 -

Val Ward Cadillac Inc responded

Thank you so much for the positive review! Please don't hesitate to reach out to us if there's anything more we can do!

September 13, 2023

Jane in service department did a very good job at making sure that my car was repaired. More

by PAT6706
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Figgs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jane in service
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Sep 17, 2023 -

Val Ward Cadillac Inc responded

Our staff is committed to providing each of our clients with the best automotive experience! Thank you so much again for your feedback! We hope you have a great day!

September 13, 2023

Jamie was wonderful! We will definitely be using Val ward in the future! They were so efficient that got us in and out in Tess than 24 hours More

by CRADAMS1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
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Sep 16, 2023 -

Val Ward Cadillac Inc responded

We're happy you found our staff to be so supportive during your experience here at Val Ward Cadillac, Inc.! If you have any further questions, please give us a call. We're always happy to help!

September 11, 2023

The service for my camaro was fantastic. Oil change took a bit of time however the service center is busy. . Brandon is my adviser I give him an A+ More

by SHILO11160
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
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Sep 15, 2023 -

Val Ward Cadillac Inc responded

We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

Sep 16, 2023 -

SHILO11160 responded

Great service department

September 10, 2023

Excellent service and oil changed, and tires rotated in less than an hour. Nice waiting room with coffee and snacks provided. More

by ddjerf1603
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David McKinney
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Sep 14, 2023 -

Val Ward Cadillac Inc responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

September 10, 2023

Perfect service. Picked up and returned to my house. Was easy for my busy schedule. More

by mghayes8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr wentz
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Sep 14, 2023 -

Val Ward Cadillac Inc responded

We are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Val Ward Cadillac, Inc.

September 08, 2023

nice people and good service 15 Word Minimum 15 Word Minimum 15 Word Minimum 15 Word Minimum More

by crittengj
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Gedra
Report | Print
Sep 13, 2023 -

Val Ward Cadillac Inc responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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