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Val Ward Cadillac Inc - Service Center

Fort Myers, FL

4.7
549 Reviews
Call Service Center (239) 939-2212

549 Reviews of Val Ward Cadillac Inc - Service Center

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September 11, 2023

The service for my camaro was fantastic. Oil change took a bit of time however the service center is busy. . Brandon is my adviser I give him an A+ More

by SHILO11160
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
Sep 15, 2023 -

Val Ward Cadillac Inc responded

We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

Sep 16, 2023 -

SHILO11160 responded

Great service department

September 10, 2023

Excellent service and oil changed, and tires rotated in less than an hour. Nice waiting room with coffee and snacks provided. More

by ddjerf1603
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David McKinney
Report | Print
Sep 14, 2023 -

Val Ward Cadillac Inc responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

September 10, 2023

Perfect service. Picked up and returned to my house. Was easy for my busy schedule. More

by mghayes8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr wentz
Report | Print
Sep 14, 2023 -

Val Ward Cadillac Inc responded

We are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Val Ward Cadillac, Inc.

September 08, 2023

nice people and good service 15 Word Minimum 15 Word Minimum 15 Word Minimum 15 Word Minimum More

by crittengj
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Gedra
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Sep 13, 2023 -

Val Ward Cadillac Inc responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 06, 2023

very helpful. answered all questions. friendly & professional & accommodating. Travel further now to use this dealership. satisfied. More

by JOHNSL408
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug service department
Report | Print
Sep 11, 2023 -

Val Ward Cadillac Inc responded

Thank you for choosing Val Ward Cadillac, Inc. as your first choice for all your automotive needs! We can't wait to see you again, have a great day.

September 06, 2023

Tire issue with our 2023 XT5. Display in car indicated passenger side rear was low on pressure. Took car in for service. Tech indicated passenger side rear was not accurate. I More

by mjyates3
Recommend Dealer
Yes
Employees Worked With
Bill Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2023 -

Val Ward Cadillac Inc responded

Thank you for reaching out to us. We regret to hear about the situation you have described. We'd like the opportunity to turn your experience around. Please reach out to us at (239) 939-2212 at your earliest convenience to discuss how we can turn this experience into a positive one.

August 27, 2023

Thank you. Four your excellent services. I really appreciate your time and dedication. Five stars More

by yoelsantanap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Gedra
Report | Print
Sep 01, 2023 -

Val Ward Cadillac Inc responded

We appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent service, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 26, 2023

Taking my Escalade into Val Ward is always a pleasure, and Brandon is an excellent service advisor. More

by SEANPFOLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon in service.
Report | Print
Aug 31, 2023 -

Val Ward Cadillac Inc responded

Thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

August 25, 2023

Excellent service, friendly staff…the only place to go for all automotive needs! New and used vehicle selection and price outstanding. More

by FFREYNOLDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2023 -

Val Ward Cadillac Inc responded

Thank you so much for your positive comments about Val Ward Cadillac, Inc.! We sincerely value your business and look forward to your next visit!

August 24, 2023

Quick to diagnosis my problem, gave me an excellent explanation, and gave me the best options. More

by STEPHENHUTNIK0502
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lentz
Report | Print
Aug 30, 2023 -

Val Ward Cadillac Inc responded

We're glad everything was completed quickly and to your satisfaction! Please don't hesitate to reach out if there's anything additional we can do for you.

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