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Val Ward Cadillac Inc - Service Center

Fort Myers, FL

4.7
549 Reviews
Call Service Center (239) 939-2212

549 Reviews of Val Ward Cadillac Inc - Service Center

Sort by
December 02, 2023

Poor workmanship and diagnosis, two strikes and I won’t be giving them a third chance. More

by Roland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
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Dec 05, 2023 -

Val Ward Cadillac Inc responded

Hello Roland! Unfortunately we are limited in the information we can see here on Dealer Rater, so our contact options are limited, but one of our managers would be happy to speak with you at your earliest convenience. Please feel free to give us a call at 239.939.2212. Have a great start to the day.

December 02, 2023

WE HAVE ALWAYS LIKED THE SERVICE THAT VAL WARD CADILLAC HAS PROVIDED, AND ALL THE EMPLOYEES THAT WE HAVE COME IN CONTACT WITH HAVE BEEN VERY FRIENDLY AND HELPFUL. JANE OUR SERVICE CORDINATOR FOR THE LA More

by pf0944
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JANE OUR SERVICE COORDINATOR, Jim Gedra
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Dec 05, 2023 -

Val Ward Cadillac Inc responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Val Ward Cadillac, Inc.! We sincerely value your business and look forward to your next visit!

December 01, 2023

Great service. Great staff. Good communications with clients - Both sales and service. Nice waiting Area. More

by trevor35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vince
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Dec 04, 2023 -

Val Ward Cadillac Inc responded

We are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 01, 2023

Car was dirty. Oil spots spilled clock not adjusted for time. Phone adjusted thanks also attent helped clean car inside thanks last time I received a clean car eve More

by maxwell9398
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
None of the above car came from body shop
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Dec 01, 2023 -

Val Ward Cadillac Inc responded

Hello Maxwell, We appreciate your business and note. If there is anything we may discuss with you in greater detail regarding your feedback, it would be our pleasure to help at your earliest convenience. We are always available at 239.939.2212. Have a great start to the weekend!

December 01, 2023

Very timely service friendly staff. Great lounge area. Very clean Great experience would use again More

by pgekle36dd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
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Dec 04, 2023 -

Val Ward Cadillac Inc responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

December 01, 2023

The recall was taken care of in a very timely manner. The customer service was excellent! More

by SCOTT@WOLFFPH.COM
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember his name
Report | Print
Dec 04, 2023 -

Val Ward Cadillac Inc responded

We are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 30, 2023

Everyone was nice, I just didn’t feel they tried to find the tire I needed very hard More

by KAREN.PATRICK19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Dec 03, 2023 -

Val Ward Cadillac Inc responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 29, 2023

Best service attendants ever. Dave and all are the best. Service has always been 100% More

by PAMONIUM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Crusel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Gedra
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Dec 01, 2023 -

Val Ward Cadillac Inc responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 23, 2023

Great experience great service Parts has the best parts manager And the team is great More

by Ernielorie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Griffin Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Gedra
Report | Print
Nov 24, 2023 -

Val Ward Cadillac Inc responded

We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

November 22, 2023

Dave Mckinney, has been helping me for three years maintain my Cadillac . With his help, along with the technician, my car runs great More

by FREDMWOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Consultant Dave
Report | Print
Nov 25, 2023 -

Val Ward Cadillac Inc responded

We're so happy we were able to help you out! Please don't hesitate to reach out if there's anything additional we can do for you.

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