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Val Ward Cadillac Inc - Service Center

Fort Myers, FL

4.7
593 Reviews
Call Service Center (239) 939-2212

593 Reviews of Val Ward Cadillac Inc - Service Center

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February 03, 2024

We have waited over a month to get a camera fixed. We keep calling and we are put off. Not happy ! More

by mncrdl
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jamie Martin
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Val Ward Cadillac Inc responded

Hello Mncrdl, I am very sorry to hear your camera experience has been anything but exceptional, as that was certainly not our intent! Have you been waiting on a part that is on back order by chance? Our Dealership is able to schedule nearly any labor request very quickly due to the number of master technicians we employ, so parts availability is one of the few things that can put off starting an install or repair. Unfortunately your username on this review doesn't give us much to go by in regards to checking status of parts orders or appointment times. It would be my pleasure to look into your concern promptly if you can provide us with a little more information privately. Please feel free to call 239.939.2212 and request one of our Service Managers or email justinflynn@valward.com with your name and brief summary of your issue and I can personally forward your request to the appropriate party. Have a great start to your week and thanks again for reaching out. ~Justin F. with Val Ward Cadillac

February 03, 2024

Came in on a Sat with black screen on dash. They put me in loaner and car was ready Tues for pickup. Screen is back to working and I’m happy. More

by CJAZVILLE74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2024 -

Val Ward Cadillac Inc responded

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

February 03, 2024

Jane is awesome! Very thorough, knowledgeable and professional. - she addressed my reason for the appointment and even provided a complimentary car wash. She also More

by fontlau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2024 -

Val Ward Cadillac Inc responded

We're glad to hear you found our staff was so knowledgeable and helpful! If you have any further questions, please give us a call. We're always happy to help!

February 03, 2024

Always feel confident and trust Val Ward to know exactly what we need. Thank you More

by MSJLAB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2024 -

Val Ward Cadillac Inc responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 31, 2024

Very friendly. Provided quick service. Took care of every request. Jane serviprovider is wonderful to work w. More

by MARYLARRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2024 -

Val Ward Cadillac Inc responded

We're pleased to know we have been able to exceed your expectations and really help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 31, 2024

Wonderful service came and looked at my car, and then had it towed to dealer and fixed, only took1.5 days! More

by TKOVADAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2024 -

Val Ward Cadillac Inc responded

We're pleased to know we have been able to exceed your expectations and really help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 30, 2024

Everything wen’t smooth and the service was great. I have two caddy’s and will always bring them to Val Ward for service, one is a 2008 DTS that was purchased there new and still has low miles. More

by TCAPUTO33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lentz
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Feb 02, 2024 -

Val Ward Cadillac Inc responded

We're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 28, 2024

Always get me in for issues no matter how busy they are and never say no More

by MSTRUTZENBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2024 -

Val Ward Cadillac Inc responded

Your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!

January 25, 2024

My service writer Dave McKinney was very helpful in solving all my problems Very friendly dealership Thank you Richard Olles More

by ghgrao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2024 -

Val Ward Cadillac Inc responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 24, 2024

The visit and service writer were great. Service fee on a GM endorsed credit card is ridiculous. More

by bmazzoccoli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lentz
Report | Print
Jan 27, 2024 -

Val Ward Cadillac Inc responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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