Val Ward Cadillac Inc - Service Center

Brandon, the service representative, met me at the agreed appointment time. He had them run diagnostics to determine the cause of the problem and ordered the replacement. Once the replacement arrived, he c appointment time. He had them run diagnostics to determine the cause of the problem and ordered the replacement. Once the replacement arrived, he called and scheduled the installation. Installation went great. They took the car in promptly at the scheduled time, performed the repair and had the work completed as promised, all within two hours. Waiting room was clean, neat, and offered coffee with snacks. I would highly recommend Val Ward for services for your vehicle. More

The service advisor communicated regularly, professionally, and in detail during the three hour wait. The work, as usual, was completed with the same professionalism and quality. All members professionally, and in detail during the three hour wait. The work, as usual, was completed with the same professionalism and quality. All members of the Val Ward team were friendly and helpful. More

Great service. I would highly recommend this dealership to anyone looking to purchase a Cadillac. I would highly recommend this dealership to anyone looking to purchase a Cadillac. More

The repair was excellent but the communication with collision office was bad Unreturned phone calls collision office was bad Unreturned phone calls More

Excellent service from the service writers and mechanics Always a pleasure having work done at Val Cadillac Always a pleasure having work done at Val Cadillac More

Highly recommend Val Ward Cadillac! From sales to service to the friendly staff, it’s top notch! Jane in the service department is so professional, knowledgeable, and kind. Come see why From sales to service to the friendly staff, it’s top notch! Jane in the service department is so professional, knowledgeable, and kind. Come see why this is one of the top related dealers! More

David in the service department is excellent to work with. Always will go out of his way to talk care of me. Monty Sinnamon with. Always will go out of his way to talk care of me. Monty Sinnamon More

Dave McKinney is super customer service oriented. He was able to set up an appointment for me on very short notice. He was able to set up an appointment for me on very short notice. More

Brandon in Service is very easy to work with. He is knowledgeable and I trust him to know what needs to be done. This time, however, it took more than double the estimate of time. I was there He is knowledgeable and I trust him to know what needs to be done. This time, however, it took more than double the estimate of time. I was there over 4 hours!! More

Excellent service from Dave at Val Ward Cadillac! I don’t even have a Cadillac and bring my GMC here exclusively for service. I don’t even have a Cadillac and bring my GMC here exclusively for service. More