Val Ward Cadillac Inc - Service Center

I absolutely love the service of picking up and delivering my car from work. As a single person, this takes all my stress out of getting my car serviced. I like Jane a lot and she’s efficient and k delivering my car from work. As a single person, this takes all my stress out of getting my car serviced. I like Jane a lot and she’s efficient and kind. More

ALWAYS great service with kindness,j promptness, and with transparency! Appreciate the update.Customer 20+years! transparency! Appreciate the update.Customer 20+years! More

Yes, I was well received and treated. Even though I was not their regular costumer, the service adviser came and had a look at my wiper problem. took car in and got it done while a wa Even though I was not their regular costumer, the service adviser came and had a look at my wiper problem. took car in and got it done while a waited. Excellent attitude! Will go back. More

I felt the technician was thorough in my service visit. All staff are A+ here at this location. All staff are A+ here at this location. More

service was good appreciate the car wash you did charge me $15 for a oil additive on a fresh oil change that wasn't approved by me, i felt that was distasteful i will be back though thank you me $15 for a oil additive on a fresh oil change that wasn't approved by me, i felt that was distasteful i will be back though thank you More

The service center employees were courteous. However the wait time was way to long for service However the wait time was way to long for service More

Excellent customer service. My car was towed due to dead battery. Service was completed within a responsible time and preformed my normal scheduled maintenance at the same time. My car was towed due to dead battery. Service was completed within a responsible time and preformed my normal scheduled maintenance at the same time. polite, courteous and helpful. Thank you to Jamie Martin More

Great service great communication made my experience review worthy. I had concerns because my new caddy had developed a whistle type of noise and from past car experiences some how the techs can never l review worthy. I had concerns because my new caddy had developed a whistle type of noise and from past car experiences some how the techs can never locate noises. Well Val Ward was able to find where the noise was coming from address it and fix it all within a few hours! More

Issue was diagnosed and repaired in a reasonable amount of time. Service advisor was knowledgeable and friendly. of time. Service advisor was knowledgeable and friendly. More

Needed to contact the manager to get an appointment. My message left for Brandon never responded. Arrived 6 minutes early, Brandon not in office. Waited 14 minutes he arrived. Vehicle was completed in My message left for Brandon never responded. Arrived 6 minutes early, Brandon not in office. Waited 14 minutes he arrived. Vehicle was completed in one hour and it sat for 25 minutes before I was notified. Men’s restroom dirty at 9:30 am, trash was falling out of receptacle. This is NOT what I’ve experienced in the past. More