Val Ward Cadillac Inc - Service Center

The service center employees were courteous. However the wait time was way to long for service However the wait time was way to long for service More

Great service great communication made my experience review worthy. I had concerns because my new caddy had developed a whistle type of noise and from past car experiences some how the techs can never l review worthy. I had concerns because my new caddy had developed a whistle type of noise and from past car experiences some how the techs can never locate noises. Well Val Ward was able to find where the noise was coming from address it and fix it all within a few hours! More

Issue was diagnosed and repaired in a reasonable amount of time. Service advisor was knowledgeable and friendly. of time. Service advisor was knowledgeable and friendly. More

They aĺways address any issùes l may have and take seriously what I tell them about any car problems I bring to them as well as regular service. seriously what I tell them about any car problems I bring to them as well as regular service. More

Needed to contact the manager to get an appointment. My message left for Brandon never responded. Arrived 6 minutes early, Brandon not in office. Waited 14 minutes he arrived. Vehicle was completed in My message left for Brandon never responded. Arrived 6 minutes early, Brandon not in office. Waited 14 minutes he arrived. Vehicle was completed in one hour and it sat for 25 minutes before I was notified. Men’s restroom dirty at 9:30 am, trash was falling out of receptacle. This is NOT what I’ve experienced in the past. More

A good experience. Very professional. Trusted service. Always come back to this dealership for service. Very professional. Trusted service. Always come back to this dealership for service. More

My service representative Dave McKenney is always very thorough and explains what the service will consist of in advance and explains all the details and service items that were performed upon checkout! thorough and explains what the service will consist of in advance and explains all the details and service items that were performed upon checkout! More

Always a phenomenal experience, Thanks to the service department I would forever drive Cadillacs knowing the service department would always take care of us. Definitely adds a large amount of value to t department I would forever drive Cadillacs knowing the service department would always take care of us. Definitely adds a large amount of value to the two Cadillacs we own. More

Always a good experience. Fast and expeditious as always meets delivery and price commitments / promises. Fast and expeditious as always meets delivery and price commitments / promises. More

Everyone was excellent service was excellent people kept me informed on all work being done me informed on all work being done More