Val Ward Cadillac Inc - Service Center

Dave, and everyone else I interacted with, were great! They solved my issues and let me use a loaner car. Great service! They solved my issues and let me use a loaner car. Great service! More

David in service along with Trey did a great job getting my Escalade repaired quickly my Escalade repaired quickly More

Great services, excellent customer service and always willing to help me with my vehicle needs willing to help me with my vehicle needs More

Honest service manager. Never suggests service I don’t really need. So happy to have found a service department I can trust. Never suggests service I don’t really need. So happy to have found a service department I can trust. More

Everyone was very friendly and helpful. The repairs were done quickly. I was able to view photos of the work. And when I came to pick up my vehicle it was starting to rain so they had me pu The repairs were done quickly. I was able to view photos of the work. And when I came to pick up my vehicle it was starting to rain so they had me pull into the open garage door to avoid getting wet. Top notch service! More

Part was ordered and Warranty repair was performed in a timely manner. Easy to drop off and ready when promised. timely manner. Easy to drop off and ready when promised. More

Very efficient. My issues are always completed in a timely manner and I have always been able to get an appointment scheduled when needed. My issues are always completed in a timely manner and I have always been able to get an appointment scheduled when needed. More

I wouldn’t t get another vehicle from them if they insist on the dupont t warranty like they did when I purchased car. Had no choice if you want car you must take warranty . $2k Called with issue sorry THA on the dupont t warranty like they did when I purchased car. Had no choice if you want car you must take warranty . $2k Called with issue sorry THATSnot covered But we will give a courtesy detail oh thank you $2k for a detail what a deal More

Staff was pleasant. Service was extremely quick. Waiting area was clean with coffee, snacks, electric outlet in case you need to charge your phone and a TV. Service was extremely quick. Waiting area was clean with coffee, snacks, electric outlet in case you need to charge your phone and a TV. More

I think Karina was the best service rep I have ever worked with at Val Ward. She listened to my concerns and made sure they were taken care of. Thank you Karina. worked with at Val Ward. She listened to my concerns and made sure they were taken care of. Thank you Karina. More