Val Ward Cadillac Inc - Service Center

Jamie Martin took good care of me. Was not happy with the car wash. Did not dry car. Left many water marks. Was not happy with the car wash. Did not dry car. Left many water marks. More

Service staff are stumped with solving a problem with the car. Technical support from GM can’t solve the problem. There is I guess an apparent design flaw in the A/C system that has no solution except to b car. Technical support from GM can’t solve the problem. There is I guess an apparent design flaw in the A/C system that has no solution except to bypass other electrical systems. I have had 11 Cadillacs to date. All of the previous ones worked fine. I will work through the situation as best we can and find a different car when the lease on this one runs out. The Service Dept. has done their best…this is not a question of their expertise. I have been very happy with Cadillac for 33 years. But this is not an inexpensive car…I expect a higher level of design and operation. More

Excellent, cordial, trustworthy, dependable, good lines of communication. Work completed as promised. Definately would return as needed of communication. Work completed as promised. Definately would return as needed More

Great service. Keeps the customer informed as to service status. Nice waiting areas. Friendly people Keeps the customer informed as to service status. Nice waiting areas. Friendly people More

First time at any dealer that my car wasn’t washed after service expect more from a Cadillac dealer service expect more from a Cadillac dealer More

Great service department with superb customer service and excellent communication with the customer. Service Representative Dave McKinley is truly customer centerer. Dave is very knowledgeable and will help excellent communication with the customer. Service Representative Dave McKinley is truly customer centerer. Dave is very knowledgeable and will help the customer with their questions and concerns regarding their vehicle. Dave is also very friendly and a pleasure to work with. More

Dave handled our problem perfectly. The service was great and speedy. Thanks a bunch! Your location is perfect for us. The service was great and speedy. Thanks a bunch! Your location is perfect for us. More

Jane Fless is the best Customer Service person I have ever dealt with in the automotive industry ever dealt with in the automotive industry More

I am glad I have a considerate dealership near me. Jane is very helpful and kind. Jane is very helpful and kind. More

Found the Service Center and especially Bonnie Hamm, the Collison Estimator, to be easy to work with, friendly and very knowledgeable. Collison Estimator, to be easy to work with, friendly and very knowledgeable. More