Val Ward Cadillac Inc - Service Center

The service and customer service that happens at Val Ward is EXCEPTIONAL! Doesn't matter if its sales or service- you can rely on these folks! A++ is EXCEPTIONAL! Doesn't matter if its sales or service- you can rely on these folks! A++ More

Very friendly and caring about me and the cadillac and service and very quick in telling you what needs to be done. EXCELLENT!! service and very quick in telling you what needs to be done. EXCELLENT!! More

Great dealership experience so far. They responded quickly to my bad battery problem. to make up 15 word minimum. They responded quickly to my bad battery problem. to make up 15 word minimum. More

Val Ward staff are always friendly and efficient. Jane always has things under control. Excellent service! Jane always has things under control. Excellent service! More

Jane was very efficient and friendly. I was greeted quickly and a loaner car was ready in no time at all. My car was finished very fast, quicker than expected. I was greeted quickly and a loaner car was ready in no time at all. My car was finished very fast, quicker than expected. More

Dave McKinney is the best service advisor I've had the pleasure of working with. Dave listens, then runs a history check on my SRX vehicle. Then has a technician give me a estimate on what maybe or is wr pleasure of working with. Dave listens, then runs a history check on my SRX vehicle. Then has a technician give me a estimate on what maybe or is wrong and the cost to fix. Dave treats me as an equal and explains what needs to be fixed. Dave is the best advisor, when its time to buy a new auto, Dave is the reason I'll be going to Val Ward More

Aside from the parts manager not wanting to listen on part quote I found the whole experience to be well managed / the Service Director did a follow up call with me to review what had happened even thou part quote I found the whole experience to be well managed / the Service Director did a follow up call with me to review what had happened even though I had not made mention of it. More

Unprofessional with their “hidden fees” and telling me it applies to all of their service customers. applies to all of their service customers. More

Everyone is always so friendly, helpful and accommodating. It is always a pleasure visiting the dealership. accommodating. It is always a pleasure visiting the dealership. More

Dave is an efficient and concerned ‘service teck’. Keeps you informed as to work being done. Keeps you informed as to work being done. More