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Val Ward Cadillac Inc - Service Center

Fort Myers, FL

4.7
547 Reviews
Call Service Center (239) 939-2212

547 Reviews of Val Ward Cadillac Inc - Service Center

Sort by
May 13, 2024

Friendly helpful greeting by the gentleman that received our car on entry. Great treatment by Jamie. More

by WHALLAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Val Ward Cadillac Inc responded

Thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

May 11, 2024

I showed up for an oil change without and appointment. Jane my service advisor immediately put my car into the system for the service. 45 minutes later my service was complete and I was on my way!!! More

by Arcangelo Cape Coral
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Val Ward Cadillac Inc responded

We're happy you found our staff to be so supportive during your experience here at Val Ward Cadillac, Inc.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 10, 2024

Always great with Jane, my service advisor! !! She always works with me to take care of any issues with my 2022 CT5 Cadillac 😇 More

by MA38388
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2024 -

Val Ward Cadillac Inc responded

Thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!

May 10, 2024

Great staff and very helpful would highly recommend this dealership to my family and friends More

by shilohaswater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 12, 2024 -

Val Ward Cadillac Inc responded

Hi, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

May 09, 2024

Awesome crew to deal with. They actually respect you and ask the right questions to help diagnose the problem you my be having. Above all it's their customer service that is se More

by dparkeris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 12, 2024 -

Val Ward Cadillac Inc responded

We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!

May 04, 2024

We love doing business with you. It is always a pleasure. Jay gave us the royal treatment and we bought our fourth car from him. Service fixed my tire no charge. We will be back! More

by BLP512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete sales mgr, Jay Severson
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May 07, 2024 -

Val Ward Cadillac Inc responded

We're happy you found our staff to be so supportive during your experience here at Val Ward Cadillac, Inc.. Thank you again for choosing Val Ward Cadillac, Inc. and we hope to see you again.

May 03, 2024

Very attentive and competent. Vince Verrico knows how to treat customers. I have purchased a number of cars from your company. More

by GEMERICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2024 -

Val Ward Cadillac Inc responded

We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 29, 2024

Emergency tire repair, got squeezed in for appointment, wait time for repair was over two hours but no problems! More

by pmzuck
Recommend Dealer
Yes
Employees Worked With
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 30, 2024 -

Val Ward Cadillac Inc responded

We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

April 27, 2024

My car was ready in half the time that I was told it would be. More

by MMCGUIRE01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 30, 2024 -

Val Ward Cadillac Inc responded

We're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!

April 26, 2024

You should at lest tell us that you are adding a fee for using our charge card. This is not right. Oil change cost too much as it is. "This not right". More

by apdetret33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 30, 2024 -

Val Ward Cadillac Inc responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (239) 939-2212 to discuss your concerns, as your satisfaction is of utmost importance to us.

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