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Val Ward Cadillac Inc - Service Center

Fort Myers, FL

4.7
547 Reviews
Call Service Center (239) 939-2212

547 Reviews of Val Ward Cadillac Inc - Service Center

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June 27, 2024

Dealer did not explain the 3 percent charge for using a credit card, they gave no option for paying with cash. Just charged the 3 percent. Also quoted a lower price for and oil change than they charge, More

by Bonita Bikes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jamie Martin
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2024 -

Val Ward Cadillac Inc responded

Good Afternoon, Thank you for taking a moment to reach out to us via Dealer Rater. Our apologies for any confusion during your visit with us as that was certainly not our intent. I was pleased to hear you have been in communication with one of our Service Managers and hope you are having an exceptional Thursday thus far. We appreciate your business and feedback and wish you and your family a safe and happy Independence Day next week.

Jun 27, 2024 -

Bonita Bikes responded

Dealer takes. O responsibility for being dishonest about working price and charging more.

June 26, 2024

Service manager was rude to me, I should not be treated like that.Not a pleasant experience. Would not recommend this dealership. More

by fishface
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jamie Martin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 27, 2024 -

Val Ward Cadillac Inc responded

Hello FF! We apologize if your experience was anything less than exceptional, as that was certainly not our intent. Understandably, we cannot locate any records from the username provided, but we would be happy to speak with you at your earliest convenience if you would like to share more details with us. Please give us a call at any time via our main number of 239.939.2212. We would be happy to help! Have a great close to your Thursday and an excellent 4th of July next week!

June 26, 2024

Great people and impressive customer service. Easy to schedule appointments and love the free car wash! More

by SHELLY2115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa
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Jun 28, 2024 -

Val Ward Cadillac Inc responded

Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 24, 2024

Liftgate and AC issues. After pick up- the lift gate does not function properly. It opens and closes, but the 3/4 open position does not work and it is needed to open the E More

by PILOTWAYNEN
Recommend Dealer
No
Employees Worked With
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2024 -

Val Ward Cadillac Inc responded

Good Morning Pilotwaynen, We are sorry to see your note but appreciate you letting us know about your visit. Due to the lack of identifiers on DealerRater, we can’t look up any specific information from your visit, however we would be happy to speak with you promptly if you would like to call or email us your name and number. If the vehicle was having any liftgate work done that required clearing existing memory settings, it’s possible your Escalade’s ¾ mode functionality may simply need to have it’s initial position set. I spoke with Dan in our service department and the next time you are in our area, he would be happy to help you right in the Service drive to ensure that it is programmed to the optimal position for your garage. Feel free to call him at 239.939.2212 if you would like to discuss any facets of your visit or to confirm his availability. If we can help in any way, please reach out to us at any time. Have a great start to your Tuesday!

June 23, 2024

Excellent service from the entire team, particularly from Dave McKinney! Thank you for all you do! More

by YOUNGNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2024 -

Val Ward Cadillac Inc responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for choosing Val Ward Cadillac, Inc. and we hope to see you again.

June 23, 2024

Good, honest attention. Rapid response to my questions about the car. Pleasant experience. No time wasted. More

by BLGRY576
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karina Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2024 -

Val Ward Cadillac Inc responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Val Ward Cadillac, Inc. and we hope to see you again soon!

June 21, 2024

nice place to get your car serviced very friendly and helpful i like it alot and always have a good experience with them thanks so very More

by BARBW29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 23, 2024 -

Val Ward Cadillac Inc responded

Thank you for your kind words! We're happy we could help. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 19, 2024

Outstanding service. They are always there to please their customers. I will never go anywhere else. More

by MCVEIGHSB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karina Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 22, 2024 -

Val Ward Cadillac Inc responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 16, 2024

Very pleasant and great service. This is stupid and why I don't usually answer surveys!!!! More

by CLBLINN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Flynn
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Jun 19, 2024 -

Val Ward Cadillac Inc responded

We are very happy to have provided you with such a positive experience! Thank you again for choosing Val Ward Cadillac, Inc. and we hope to see you again.

June 14, 2024

My service was quick and easy. I am writing the rest of these words to get to the fifteen word minimum, which I think is idiotic. More

by jimwiser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2024 -

Val Ward Cadillac Inc responded

We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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