Val Ward Cadillac Inc - Service Center

Dave McKinney is the best service advisor I've had the pleasure of working with. Dave listens, then runs a history check on my SRX vehicle. Then has a technician give me a estimate on what maybe or is wr pleasure of working with. Dave listens, then runs a history check on my SRX vehicle. Then has a technician give me a estimate on what maybe or is wrong and the cost to fix. Dave treats me as an equal and explains what needs to be fixed. Dave is the best advisor, when its time to buy a new auto, Dave is the reason I'll be going to Val Ward More

Jane was very efficient and friendly. I was greeted quickly and a loaner car was ready in no time at all. My car was finished very fast, quicker than expected. I was greeted quickly and a loaner car was ready in no time at all. My car was finished very fast, quicker than expected. More

Aside from the parts manager not wanting to listen on part quote I found the whole experience to be well managed / the Service Director did a follow up call with me to review what had happened even thou part quote I found the whole experience to be well managed / the Service Director did a follow up call with me to review what had happened even though I had not made mention of it. More

Dave is an efficient and concerned ‘service teck’. Keeps you informed as to work being done. Keeps you informed as to work being done. More

Unprofessional with their “hidden fees” and telling me it applies to all of their service customers. applies to all of their service customers. More

Everyone is always so friendly, helpful and accommodating. It is always a pleasure visiting the dealership. accommodating. It is always a pleasure visiting the dealership. More

Karina was fantastic. I went to have tire pressure checked…new tire needed. Karina was aware I needed to get to work and offered transportation. Kept me aware of accurate w I went to have tire pressure checked…new tire needed. Karina was aware I needed to get to work and offered transportation. Kept me aware of accurate wait time. Brake sensor was triggered.Karina attempted to reset but I was given a loaner to make it to work. She was apologetic and understood my situation. TREMENDOUS service…upon entering my loaner a gentleman approached to see if I had concerns before leaving. Such a wonderful experience with exemplary customer care More

They where extremely nice and they completed the repairs timely and they gave me a loaner car to use because they had the car over the weekend timely and they gave me a loaner car to use because they had the car over the weekend More

They so great on taking care of customers. They will tell you what you need done and gets done. I feel like home when I visit this place. They will tell you what you need done and gets done. I feel like home when I visit this place. More

David did an excellent job ensuring that I received credit for tires that wore out far too soon. He also ensured that th appreciate coupons were applied. credit for tires that wore out far too soon. He also ensured that th appreciate coupons were applied. More