Val Ward Cadillac Inc - Service Center

Everyone did good with one disappointing issue: car prep. It was delivered after an employee drove it 200+ miles from Daytona Beach to Ft Myers. He/she should have notified service that the vehicle pulled t It was delivered after an employee drove it 200+ miles from Daytona Beach to Ft Myers. He/she should have notified service that the vehicle pulled to the right. Within 24 hours of receipt, I was back for an alignment. Also, the dashboard went black two times within two weeks of receipt. had to drive it back 30 minutes with no dashboard (all black) to get two software updates on the computer dash and one on the audio system. All this should have been done before delivery while the vehicle sat on their lot for almost a week. Otherwise, am happy with the XT4. More

consistently efficient and thorough in explanations and scope of vehicle inspection. Will have all service work done at the dealership. scope of vehicle inspection. Will have all service work done at the dealership. More

Excellent service and support. On time with little wait. All concerns were addressed. Knowledgeable staff and professional in every aspect. On time with little wait. All concerns were addressed. Knowledgeable staff and professional in every aspect. More

Dave and Jane are awesome. Took care of our needs and could not have been more accommodating. Treated with respect and care. would highly recommend Val Ward to family and frien Took care of our needs and could not have been more accommodating. Treated with respect and care. would highly recommend Val Ward to family and friends. More

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Jamie is a Prince. His honesty is amazing and I totally trust him and his advice. He worked so hard with my warranty company and basically “won” the battle. This man His honesty is amazing and I totally trust him and his advice. He worked so hard with my warranty company and basically “won” the battle. This man needs a raise!!! More

The process to make appointment was fast and easy. All the staff is very pleasant. The concierge service is amazing. All the staff is very pleasant. The concierge service is amazing. More

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I absolutely love the concierge service. Best option available. Great staff, very respectful. Thank you Best option available. Great staff, very respectful. Thank you More

Dave McKinney made my service appointment an enjoyable first experience for me after moving from out of state. Previously I wasn’t happy with customer service and treatment at other GM service centers. I first experience for me after moving from out of state. Previously I wasn’t happy with customer service and treatment at other GM service centers. I chose a Cadillac center hoping for a change in environment. I am pleased I gave Val Ward Cadillac a chance, because they took care of me. More