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Val Ward Cadillac Inc - Service Center

Fort Myers, FL

4.7
547 Reviews

547 Reviews of Val Ward Cadillac Inc - Service Center

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August 29, 2024

Excellent dealership. Provided great communication on a vehicle service issue. Assisted with a loaner vehicle due to the length of time needed to receive repair part. - More

by captain.ross.gallagher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karina Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2024 -

Val Ward Cadillac Inc responded

We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

August 28, 2024

I had a 7:30 appt. , got right on time and car service was completed in about 1 hour. More

by jpiehl6843
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2024 -

Val Ward Cadillac Inc responded

We appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

August 23, 2024

Great service… no problems I don’t have any regrets choosing your dealership to buy my car More

by SUNSEA4UME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dave McKinney
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karina Gomez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2024 -

Val Ward Cadillac Inc responded

We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 23, 2024

I took my 2027 Terrain to Val Ward this week . Even though I purchased it at another dealership, I just felt more comfortable taking for service because of the professionalism and friendliness of More

by ljohnsing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karina Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2024 -

Val Ward Cadillac Inc responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Val Ward Cadillac, Inc. and we hope to see you again soon!

August 19, 2024

Great service, the part arrived earlier than expected, got right in and out on time. Thanks to Dave McKinney for the fast turn around. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2024 -

Val Ward Cadillac Inc responded

Dave, thank you for your kind review; we are happy to pass along your comments to the team here at Val Ward Cadillac, Inc.! Feel free to reach out to us if you need anything. Have a wonderful day.

August 16, 2024

Great service, replaced my CUE at no cost to me. Even though was out of warranty. Thanks More

by KMLAWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Val Ward Cadillac Inc responded

We are very happy to have provided you with such a positive experience! We hope to see you soon!

August 15, 2024

Trey is without a doubt the head of a Great organization and Dan, Jamie et el are fantastic associates More

by JOHN.STULTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2024 -

Val Ward Cadillac Inc responded

We're happy you found our staff to be so supportive during your experience here at Val Ward Cadillac, Inc. Please don't hesitate to reach out to us if there's anything more we can do!

August 12, 2024

They are professional and prompt with their service. t is always a pleasure to deal with Val Ward Cadillac More

by LTRSUNLTD
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Val Ward Cadillac Inc responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

August 09, 2024

Although there was a slight problem with a wiper blade it was corrected promptly with a minimum amount of effort on my part and no cost. Very happy. More

by Caddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karina Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

Val Ward Cadillac Inc responded

Caddy, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!

August 08, 2024

Good scheduling for routine maintenance. Checked for any outstanding service bulletin, none were found. Nice waiting area More

by BOUSE002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2024 -

Val Ward Cadillac Inc responded

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!

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