Val Ward Cadillac Inc

Your staff very qualified very pleasant extremely professional the sales person and the financial person they are an asset to your business professional the sales person and the financial person they are an asset to your business More

As a part time resident of Ft Myers I’ve had to use this dealership on two occasions. In both instances I have been overwhelmed with how courteous the employees are and how caring they are of your problem. dealership on two occasions. In both instances I have been overwhelmed with how courteous the employees are and how caring they are of your problem. Today I noticed the flap, that covers where a trailer hitch should go, was loose and hanging. I drove to Val Ward and showed them the problem and I’m about 5 minutes it was fixed and I was on my way. Thanks for such great service. More

We visit SWFL annually. This year during our trip, we received a "service driver assist" message and phoned Val Ward Cadillac for help. We dropped our vehicle off, and aft This year during our trip, we received a "service driver assist" message and phoned Val Ward Cadillac for help. We dropped our vehicle off, and after about 2.5 hours, we were called back into the service center. They were not able to fix our Escalade (with a program reset), but suggested we start with replacing our windshield, and then possibly a new front/windshield camera. We paid the nearly $200 invoice, and left. They did wash our car, for us. I do want to acknowledge that. Not a detail. Just a standard exterior car wash. (For $191.61) Upon our return back home, we were able to have our Escalade serviced at our local authorized Cadillac dealer/service center. They "scanned codes" and reset the program, and fixed my car's issue in about an hour and a half, for $92.80. I felt like Val Ward Cadillac should have been able to easily assist us with this issue, and I also felt completely taken advantage of, after the fact. We will continue to visit SWFL, however, I would never recommend this service center to anyone. More

My wife and we’re in the market for a car and as we had decided on a Cadillac, we went to Val Ward Cadillac and we’re very impressed with the facility. We were greeted by Kris Crawford, who became our sale decided on a Cadillac, we went to Val Ward Cadillac and we’re very impressed with the facility. We were greeted by Kris Crawford, who became our salesperson, who Is very professional and answered all of our questions. made my wife very comfortable at the prospect of buying a 2019 Cadillac XT5. Kris was very easy to work with and made the entire experience wonderful and we would highly recommend Val Ward to anyone. More

It was refreshing to have a great experience buying a truck from Jeff Miller. He was upfront and no hidden fees. We will be back! truck from Jeff Miller. He was upfront and no hidden fees. We will be back! More

the most pleasant Car experience I’ve yet had, Kris was very attentive, polite, compassionate to my prior bad run ins with car dealerships I mean I can go on & on, the best decision I made was purchasing a very attentive, polite, compassionate to my prior bad run ins with car dealerships I mean I can go on & on, the best decision I made was purchasing a car from valward & running into Mr. Kris Crawford! A true people person which you don’t find often 🖤 More

Justin is a true professional. Vibrant and communication is top notch the entire way. Everything one would expect at a reputable, quality establishment. Stellar on all accounts and a breath of fresh air. is top notch the entire way. Everything one would expect at a reputable, quality establishment. Stellar on all accounts and a breath of fresh air. We will happily return for future purchases! More

I own a 2007 Escalade EXT, service by Val Ward since 2014. They replaced my steering box just before a trip up north in August 2020. Half-way to our destination I lost steering. Luckily no one w 2014. They replaced my steering box just before a trip up north in August 2020. Half-way to our destination I lost steering. Luckily no one was injured. On-Star towed the vehicle to a Cadillac dealer in Hilton Head, who said the tie rod bolts had not been installed by Val Ward. The rod geometry is such that the rods are held down by gravity but the left wheel's rod became unseated on a rough road. Val Ward claimed they could not have failed to install the bolts. Their service, the trip's gas receipts, the OnStar towing, and the Cadillac service in Hilton Head are all documented. Val Ward compensated most of my out of pocket extra costs through a nominal cash amount and an allowance on future service, but their refusal to accept responsibility, together with their refusal to consider simple quality control steps to prevent a recurrence is unprofessional. Subsequent letters to the owner, Trey Ward have not been answered. Bush league performance by Ward and his personnel. More