Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Val Ward Cadillac Inc

Fort Myers, FL

Overview
Employees
Reviews
Vehicles
4.8
811 Reviews
Val Ward Cadillac is a 3rd generation, family-owned business. For over 55 years we have sought to exceed the expectations of our Southwest Florida clientele. We are your Fort Myers Cadillac dealership with one of the largest selections of new, certified, and pre-owned Cadillac inventory in Southwest Florida. Whether you are looking for a Cadillac XT4, XT5, or XT6 crossover near Naples, a CT4, CT5, or CT6 luxury sedan in Cape Coral, an Escalade in Marco Island or an SRX in Bonita Springs, you will find a plethora of available colors, trim packages, and models ready for your inspection. Let our 8-time Cadillac Dealer of the Year show you how exceptional your luxury buying experience can be.
Contact Dealership
View Awards

12626 S Tamiami Trl

Fort Myers, FL

33907

Directions

By Type

Showing 811 reviews

September 16, 2023

The vehicle was in the shop due to a failure that locked the transmission at low speed (ie. 25 MPH tops). The failure mode displayed was "Reduced Acceleration - Drive Carefully" The defect was first experie More

by David H
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service consultant Jane Flesch - Jane has been very helpful.
Report | Print
Sep 18, 2023 -

Val Ward Cadillac Inc responded

Hello David. We are very sorry your Cadillac is having an issue! We wanted to let you know that our Service Manager Steve is personally working with a Cadillac engineer to resolve your vehicles issue. We appreciate your frustrations and are working diligently to ensure it is corrected with the utmost efficiency. While our advisors will certainly keep you up-to-date, our Manager Steve Whittaker is always available himself if you would prefer to speak with him directly at 239.939.2212. Thanks again for reaching out and have a great start to your week.

September 16, 2023

Julio made the purchasing process so easy for me, as well as Val Ward Cadillac. More

by wer4golf
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Julio Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura? who did paperwork was great.
Report | Print
Sep 20, 2023 -

Val Ward Cadillac Inc responded

Our staff is committed to providing each of our clients with the best automotive experience! Thank you so much again for your feedback! We hope you have a great day!

September 15, 2023

Great friendly service! Jane is always a pleasure to work with through the process of car service. More

by STEVE_SIGNORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane in service
Report | Print
Sep 19, 2023 -

Val Ward Cadillac Inc responded

Thank you so much for the positive review! Please don't hesitate to reach out to us if there's anything more we can do!

September 15, 2023

Great service Easy to get appointment that’s why we bought from Val Ward very satisfied 5 ⭐️⭐️⭐️⭐️⭐️ More

by MPIU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David in service
Report | Print
Sep 19, 2023 -

Val Ward Cadillac Inc responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Val Ward Cadillac, Inc. and we hope to see you again soon!

September 13, 2023

Jay Seversen was a pleasure to work with as was Pete the sales manager. Both were straight forward with no xxxxxxxx. More

by pvulin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay Seversen,Pete
Report | Print
September 13, 2023

Jane in service department did a very good job at making sure that my car was repaired. More

by PAT6706
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Figgs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jane in service
Report | Print
Sep 17, 2023 -

Val Ward Cadillac Inc responded

Our staff is committed to providing each of our clients with the best automotive experience! Thank you so much again for your feedback! We hope you have a great day!

September 13, 2023

Jamie was wonderful! We will definitely be using Val ward in the future! They were so efficient that got us in and out in Tess than 24 hours More

by CRADAMS1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
Report | Print
Sep 16, 2023 -

Val Ward Cadillac Inc responded

We're happy you found our staff to be so supportive during your experience here at Val Ward Cadillac, Inc.! If you have any further questions, please give us a call. We're always happy to help!

September 11, 2023

The service for my camaro was fantastic. Oil change took a bit of time however the service center is busy. . Brandon is my adviser I give him an A+ More

by SHILO11160
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
Sep 15, 2023 -

Val Ward Cadillac Inc responded

We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

Sep 16, 2023 -

SHILO11160 responded

Great service department

September 10, 2023

Excellent service and oil changed, and tires rotated in less than an hour. Nice waiting room with coffee and snacks provided. More

by ddjerf1603
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David McKinney
Report | Print
Sep 14, 2023 -

Val Ward Cadillac Inc responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

September 10, 2023

It was a very good experience. Fred Walters was very easy to work with. Knew everything about the cars and answered all my questions. More

by jmusickfla
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Fred Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t remember her name but girl in the office who accepted check, first initial is L. Was very personal lie and also helpful.
Report | Print
Sep 14, 2023 -

Val Ward Cadillac Inc responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

1
...
45
46
47
...
82