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Val Ward Cadillac Inc

Fort Myers, FL

Overview
Employees
Reviews
Vehicles
4.8
811 Reviews
Val Ward Cadillac is a 3rd generation, family-owned business. For over 55 years we have sought to exceed the expectations of our Southwest Florida clientele. We are your Fort Myers Cadillac dealership with one of the largest selections of new, certified, and pre-owned Cadillac inventory in Southwest Florida. Whether you are looking for a Cadillac XT4, XT5, or XT6 crossover near Naples, a CT4, CT5, or CT6 luxury sedan in Cape Coral, an Escalade in Marco Island or an SRX in Bonita Springs, you will find a plethora of available colors, trim packages, and models ready for your inspection. Let our 8-time Cadillac Dealer of the Year show you how exceptional your luxury buying experience can be.
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12626 S Tamiami Trl

Fort Myers, FL

33907

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Showing 811 reviews

November 02, 2023

I appreciated the courtesy of everyone that I had contact with. My car was repaired and I am back on the road. When there was a problem with getting parts I was given a loaner for a trip that I had planned More

by pegesu5280
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Mckinney Service department
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Nov 04, 2023 -

Val Ward Cadillac Inc responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Val Ward Cadillac, Inc. and we hope to see you again soon!

November 02, 2023

Everyone was very nice to us. Even though we showed up a half hour early, they had us in and out in no time for our oil change. Thank you More

by dolly.ford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie in Service
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Nov 05, 2023 -

Val Ward Cadillac Inc responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Val Ward Cadillac, Inc.! If you have any further questions, please give us a call. We're always happy to help!

November 02, 2023

Only problem was some paper work, maybe a little more information on the car, but all in all would recommend it More

by freddoris
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Fred Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2023 -

Val Ward Cadillac Inc responded

We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

November 01, 2023

they replaced the wrong part of the car and charged, the sensor showed one thing and they did another, I drive a 2022 Cadillac Escalade worth $100k and they messed with, damaged and didn't fix a tire system More

by daniel Ramin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 02, 2023 -

Val Ward Cadillac Inc responded

Good Afternoon Daniel, We are sorry to see your note. When you came in with a tire sensor concern, your info screen indicated a problem with one of your front TPMS sensors. Since tire sensors are subjected to so much road abuse and vibration, this is not an uncommon occurrence. Typically, this means the sensors either need a simple recalibration with the vehicle or ultimately replacement if the problem persists. When our advisor attempted to do this with your vehicle, every sensor re-programmed successfully except for one of your back wheels. Consistent failures to recalibrate indicate a need for replacement, which is why we recommended this service to you. Another thing we see with regularity involves other service centers rotating a customer’s tires but failing to reprogram the TPMS sensors afterwards. If this happens, the vehicles systems could indicate a fault with a front sensor, even though that sensor was physically now located on a tire in the back. Without recalibration, the vehicle does not know any better. We have a great group of people here at our company who would like nothing more than to assist you in any way that they can during your visit with us; However, the one thing we will not tolerate is erratic behavior and aggressive profanity directed towards our employees. Any questions or concerns over any facet of business with us would have been happily addressed if conduct was kept reasonable and befitting a place of business. Best Regards, Val Ward Cadillac Management

Nov 02, 2023 -

daniel Ramin responded

Sensor show problem, your team change wrong part , again , this is ridiculous and I’m not discussing for $150 dollars, but dispute talking about parts I’m not here to penny’s this unacceptable for a Cadillac, I will never return or recommend this dealer, they are bad people and not the Brand I trust

October 28, 2023

Jose, was great, Jeff supported our deal… I enjoyed working with dealers staff it made for an easy visit. More

by GARRY2
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Villar
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Oct 31, 2023 -

Val Ward Cadillac Inc responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Val Ward Cadillac, Inc.! If you have any further questions, please give us a call. We're always happy to help!

October 28, 2023

Caddy exhibited an unusual engine noise. Jane! Could not make one of the elec systems settings. Jane! Had an issue with securing a part for the roof rails. Jane! What's the solution to my More

by SWHAMEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane
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Oct 31, 2023 -

Val Ward Cadillac Inc responded

We appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (239) 939-2212 when you have a chance. Thank you, and we look forward to hearing from you.

October 27, 2023

Jane was very helpful and was able to schedule some warranty work to be done at the same time with my oil change to save me a trip. More

by LAT.ADJ180
Recommend Dealer
Yes
Employees Worked With
Jane
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Oct 31, 2023 -

Val Ward Cadillac Inc responded

We're happy you found our staff to be so supportive during your experience here at Val Ward Cadillac, Inc.! If you have any further questions, please give us a call. We're always happy to help!

October 25, 2023

I have dealt with Val Ward since 1995 and I have alway had excellent experiences with them. I have never been disappointed. More

by NCORLESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2023 -

Val Ward Cadillac Inc responded

We are so happy to read such a great review about Val Ward Cadillac, Inc.! If you have any further questions, please give us a call. We're always happy to help!

October 23, 2023

The professionalism and efficiency of the service department is exceptional. David Mckinney is my trusted advisor. He helped me find solutions to my cruise control issues. He is kind, courteous, a More

by TODDVETTES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Mckinney
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Oct 23, 2023 -

Val Ward Cadillac Inc responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Val Ward Cadillac, Inc.! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 22, 2023

Attendant was help well informed and courteous. Waiting area was pleasant and comfortable. Service was well done. More

by BRUCEHOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Griffin Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jane in service is a gem!, Jim Gedra
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Oct 24, 2023 -

Val Ward Cadillac Inc responded

We're happy you found our staff to be so supportive during your experience here at Val Ward Cadillac, Inc.. We are always more than happy to assist you if anything else comes up. Take care!

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