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Val Ward Cadillac Inc

Fort Myers, FL

Overview
Employees
Reviews
Vehicles
4.8
811 Reviews
Val Ward Cadillac is a 3rd generation, family-owned business. For over 55 years we have sought to exceed the expectations of our Southwest Florida clientele. We are your Fort Myers Cadillac dealership with one of the largest selections of new, certified, and pre-owned Cadillac inventory in Southwest Florida. Whether you are looking for a Cadillac XT4, XT5, or XT6 crossover near Naples, a CT4, CT5, or CT6 luxury sedan in Cape Coral, an Escalade in Marco Island or an SRX in Bonita Springs, you will find a plethora of available colors, trim packages, and models ready for your inspection. Let our 8-time Cadillac Dealer of the Year show you how exceptional your luxury buying experience can be.
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12626 S Tamiami Trl

Fort Myers, FL

33907

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Showing 811 reviews

December 01, 2023

Great service. Great staff. Good communications with clients - Both sales and service. Nice waiting Area. More

by trevor35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vince
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Dec 04, 2023 -

Val Ward Cadillac Inc responded

We are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 01, 2023

Car was dirty. Oil spots spilled clock not adjusted for time. Phone adjusted thanks also attent helped clean car inside thanks last time I received a clean car eve More

by maxwell9398
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
None of the above car came from body shop
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Dec 01, 2023 -

Val Ward Cadillac Inc responded

Hello Maxwell, We appreciate your business and note. If there is anything we may discuss with you in greater detail regarding your feedback, it would be our pleasure to help at your earliest convenience. We are always available at 239.939.2212. Have a great start to the weekend!

December 01, 2023

Gary Pratt was great to work with. Very professional. Same for Lisa the business manager. Both very good at their jobs. Excellent customer service. Made the purchase of our XT5 a More

by E320LUVR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Pratt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa Bronson - 5 star rating.
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Dec 04, 2023 -

Val Ward Cadillac Inc responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

November 30, 2023

Everyone was nice, I just didn’t feel they tried to find the tire I needed very hard More

by KAREN.PATRICK19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Dec 03, 2023 -

Val Ward Cadillac Inc responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 29, 2023

Best service attendants ever. Dave and all are the best. Service has always been 100% More

by PAMONIUM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Crusel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Gedra
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Dec 01, 2023 -

Val Ward Cadillac Inc responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 23, 2023

Great experience great service Parts has the best parts manager And the team is great More

by Ernielorie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Griffin Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Gedra
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Nov 24, 2023 -

Val Ward Cadillac Inc responded

We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

November 22, 2023

Dave Mckinney, has been helping me for three years maintain my Cadillac . With his help, along with the technician, my car runs great More

by FREDMWOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Consultant Dave
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Nov 25, 2023 -

Val Ward Cadillac Inc responded

We're so happy we were able to help you out! Please don't hesitate to reach out if there's anything additional we can do for you.

November 18, 2023

Jane in the service department is, as always, friendly, warm and knowledgeable and provides exceptional customer service! More

by REVCRAIG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane
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Nov 21, 2023 -

Val Ward Cadillac Inc responded

We're glad to hear you found our staff was so knowledgeable and helpful! We hope to see you soon!

November 17, 2023

Bill Griffith and Lisa in Finance made the buying process so easy. Thank you to both of you. More

by Jim K.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa
Report | Print
Nov 21, 2023 -

Val Ward Cadillac Inc responded

Jim, thank you for your kind review; we are happy to pass along your comments to the team here at Val Ward Cadillac, Inc.! We hope you have a great day!

November 16, 2023

Best service I ever experienced in what was a stress situation for me and Jane. Work done on time More

by fdonn72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane from service
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Nov 18, 2023 -

Val Ward Cadillac Inc responded

We're happy you found our staff to be so supportive during your experience here at Val Ward Cadillac, Inc. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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