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Val Ward Cadillac Inc

Fort Myers, FL

Overview
Employees
Reviews
Vehicles
4.8
809 Reviews
Val Ward Cadillac is a 3rd generation, family-owned business. For over 55 years we have sought to exceed the expectations of our Southwest Florida clientele. We are your Fort Myers Cadillac dealership with one of the largest selections of new, certified, and pre-owned Cadillac inventory in Southwest Florida. Whether you are looking for a Cadillac XT4, XT5, or XT6 crossover near Naples, a CT4, CT5, or CT6 luxury sedan in Cape Coral, an Escalade in Marco Island or an SRX in Bonita Springs, you will find a plethora of available colors, trim packages, and models ready for your inspection. Let our 8-time Cadillac Dealer of the Year show you how exceptional your luxury buying experience can be.
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12626 S Tamiami Trl

Fort Myers, FL

33907

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Showing 809 reviews

January 09, 2024

Yes, I was well received and treated. Even though I was not their regular costumer, the service adviser came and had a look at my wiper problem. took car in and got it done while a wa More

by JOE@GLENOAKSLANDSCAPING.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lentz
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Jan 11, 2024 -

Val Ward Cadillac Inc responded

We're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

January 09, 2024

This was by far the best experience I’ve had buying a new vehicle. I will like to thank the personnel at Val Ward , especially salesman Jay Severson . More

by jun9496
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay Severson
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Jan 11, 2024 -

Val Ward Cadillac Inc responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Val Ward Cadillac, Inc.! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 07, 2024

I felt the technician was thorough in my service visit. All staff are A+ here at this location. More

by ICANRACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julio Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Griffin Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Gedra
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Jan 09, 2024 -

Val Ward Cadillac Inc responded

Thanks for your praise and kind comments about our team. Please don't hesitate to reach out to us if there's anything more we can do!

January 07, 2024

service was good appreciate the car wash you did charge me $15 for a oil additive on a fresh oil change that wasn't approved by me, i felt that was distasteful i will be back though thank you More

by rickbokman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
i only worked with service people
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Jan 08, 2024 -

Val Ward Cadillac Inc responded

We appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

January 05, 2024

The service center employees were courteous. However the wait time was way to long for service More

by kbauer13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Gedra, Robert Collier
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Jan 08, 2024 -

Val Ward Cadillac Inc responded

Hello Mr. Bauer, Happy New Year to you Sir. We appreciate the kind note! While we like to encourage our employees take the time required to perform their duty with the utmost care, there is certainly always opportunity for improvement in regard to completion time. We hope to exceed your expectations on your next visit! Before I let you go, I did notice that three members of our sales team were flagged in this service note. Was this intended? We would be happy to speak with you at your earliest convenience if you would like to discuss any aspects of your visit. We appreciate your business and feedback and hope you have a great start to 2024!

January 05, 2024

Excellent customer service. My car was towed due to dead battery. Service was completed within a responsible time and preformed my normal scheduled maintenance at the same time. More

by DMDBRADY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept Jamie Martin
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Jan 09, 2024 -

Val Ward Cadillac Inc responded

We're pleased to know we have been able to exceed your expectations and really help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 02, 2024

Bill Griffith , was a pleasure to deal with this was my second transaction with him . Jane Flesch in service does an excellent job of getting me in and out as quickly as possible . If you are in the marke More

by ecdebor
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jan Flesch
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Jan 04, 2024 -

Val Ward Cadillac Inc responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thanks again for the recommendation, and have an amazing day!

January 02, 2024

Great service great communication made my experience review worthy. I had concerns because my new caddy had developed a whistle type of noise and from past car experiences some how the techs can never l More

by dparkeris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Griffin Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie - service dept
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Jan 04, 2024 -

Val Ward Cadillac Inc responded

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

December 31, 2023

Enjoyed dealing with Fred Walters. Personable and knowledgeable about product, Appreciated Manager Paul Lombardo assistance in reaching.an equitable deal. More

by MK28_9111
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2024 -

Val Ward Cadillac Inc responded

We're happy you found our staff to be so supportive during your experience here at Val Ward Cadillac, Inc.. Thank you again for choosing Val Ward Cadillac, Inc. and we hope to see you again.

December 31, 2023

Bill Griffin is an excellent Salesman! Every aspect of the dealership is immaculate, top notch and customer oriented. The facility is beautiful and spotless. Bill made the leasing of anoth More

by REVMARIAWILSON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2024 -

Val Ward Cadillac Inc responded

We're happy you found our staff to be so supportive during your experience here at Val Ward Cadillac, Inc.. Thank you again for choosing Val Ward Cadillac, Inc. and we hope to see you again.

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