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Val Ward Cadillac Inc

Fort Myers, FL

Overview
Employees
Reviews
Vehicles
4.8
864 Reviews
Val Ward Cadillac is a 3rd generation, family-owned business. For over 55 years we have sought to exceed the expectations of our Southwest Florida clientele. We are your Fort Myers Cadillac dealership with one of the largest selections of new, certified, and pre-owned Cadillac inventory in Southwest Florida. Whether you are looking for a Cadillac XT4, XT5, or XT6 crossover near Naples, a CT4, CT5, or CT6 luxury sedan in Cape Coral, an Escalade in Marco Island or an SRX in Bonita Springs, you will find a plethora of available colors, trim packages, and models ready for your inspection. Let our 8-time Cadillac Dealer of the Year show you how exceptional your luxury buying experience can be.
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12626 S Tamiami Trl

Fort Myers, FL

33907

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Showing 864 reviews

January 05, 2025

Jamie is excellent to work with. He did a great job in explaining service on my car. I wouldn’t go anywhere else for purchase or service! Love Val Ward Cadillac! More

by JAWALKERMI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 07, 2025 -

Val Ward Cadillac Inc responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 05, 2025

Julio and the other employees I talked with were very pleasant and helpful. This is the third Cadillac I have purchased from this agency and have always been treated very well. More

by RONKAPCSOS
Recommend Dealer
Yes
Employees Worked With
Julio Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karina Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2025 -

Val Ward Cadillac Inc responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Val Ward Cadillac, Inc. and we hope to see you again soon!

January 03, 2025

Good service but insane charge for labor. Engine light on plus temperature gage not working. Told it was most likely my thermostat. I was told it’s not the old style thermostat but that what More

by JG
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jamie Martin
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 07, 2025 -

Val Ward Cadillac Inc responded

Hello JG! We are sorry to hear of your negative experience as that was certainly not our intent! It sounds like there may have been either miscommunication or lack of clarification by our staff regarding how and why our advisors quote potential service jobs. I apologize if that was the case as it shouldn’t have been. Our Service Manager would be more than happy to speak with you personally if he can help you in any way. If I may pull back the curtain for a moment and tell you a little about how we operate… Our shop, like many others out there, quotes jobs using Flat Rate Labor. This means we reference detailed Alldata industry labor guides to estimate how long a particular job or repair should take assuming average ability of a Certified Technician. For instance, if GM lists a driveshaft replacement in a particular vehicle should take an estimated 3 labor hours, when our advisor quotes that repair, they use the estimated time of repair and charge that amount to our customers. In this instance, a fresh technician with only a few years of experience may take 5 hours to complete this repair, whereas a 40 veteran may be able to have it done 2. Regardless of either outcome, the same price is charged to the customer, and this price is known before we begin work on a vehicle. This typically benefits owners greatly, as labor guides don’t typically account for unforeseen complications with a job such as rusted or seized bolts for instance, which may add additional time to a repair. Our company employs over a dozen factory trained, GM Certified Technicians, many of which have been with us for decades and who are exceedingly efficient at their specialty platforms. In contrast, for shops that hire basic hourly wage workers, there can be situations where a technician is incentivized to take much longer than needed for repairs since they will make more money by doing so, and any complications can further add time leading to a more expensive repair bill. That is never something you will encounter at Val Ward Cadillac. As a family-owned business serving this area for over 50 years, our goal is to be as transparent as possible in everything that we do and in our internet-age of 2025, we are constantly adapting to remain very competitive with those around us. If we may help you additionally, it would be our pleasure to speak with you at your earliest convenience. Thanks again for reaching out to us and have a great start to your 2025!

December 31, 2024

Jamie is a pleasure to work with -- he provides good explanations and is thorough in looking at the car More

by njscalzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2025 -

Val Ward Cadillac Inc responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 30, 2024

My wife took our truck in to get oil change and the customer service and service on our vehicle was excellent. More

by DOUBLEJ06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2025 -

Val Ward Cadillac Inc responded

We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 30, 2024

I love this dealership! They have a friendly staff who are knowledgeable and helpful. Highly recommend More

by branbelcast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2025 -

Val Ward Cadillac Inc responded

We're happy you found our staff to be so supportive during your experience here at Val Ward Cadillac, Inc.. Thanks for the recommendation, and have an amazing day!

December 29, 2024

Every thing was done very professionally all personal we delt with was very nice.. Paul and Linda Crowhurst More

by CROW41
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Griffin Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 01, 2025 -

Val Ward Cadillac Inc responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

December 29, 2024

Great service in a timely manner. Dave McKinney does a fantastic job handling the appointment! More

by scarlson52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 01, 2025 -

Val Ward Cadillac Inc responded

We are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

December 28, 2024

Second car I’ve bought from cal ward and from Don our car salesmen. Thank you for making our experience easy and enjoyable. More

by ALEXPETRIELLA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don Figgs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Iribar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 01, 2025 -

Val Ward Cadillac Inc responded

Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Val Ward Cadillac, Inc. and we hope to see you again.

December 27, 2024

A pleasant experience. Justin made it easy and pain free to view, drive and work a fair deal. Thanks to your whole team. More

by davecartergolf
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Crusel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Val Ward Cadillac Inc responded

Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!

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