Val Ward Cadillac Inc

We bought our new car from Sam. This is our Fifth Cadillac we have bought over the years. This was our first at Val Ward. We have used Val Ward for service. Dave McKinney is excelle This is our Fifth Cadillac we have bought over the years. This was our first at Val Ward. We have used Val Ward for service. Dave McKinney is excellent. He is one of the reason we purchased a new car from Val Ward. Sam is awesome and explained everything. Besides being late he made up for that and stayed over and spent a lot of time with us. Lisa Bronson was awesome also. She was a delight. Only hiccup we had was we had a 3:00 PM appointment with Sam to buy the car. We arrived at 2:55 PM and was told that Sam would be late he was delivering a car. Jose Villar told us he would be late. He did not treat us like a new customer buying a new car. Kind of took the fun out of our special day. He just told us we would have to wait. Told him we were buying a new car and trading a car in and needed something to be scraped off the car and could they do that while we wait. He said Sam will do it when he gets there. Did not seemed to care at all about us being new Cadillac customers. Dealership I have used before accepted and treated us as family when we bought our first car. None of that from Jose. We were offered nothing from him. We were blown away that how he runs the front display showroom. We went and found two chairs and sat down to wait. My wife could not believe how we were treated or not appreciated. We do understand people get busy but for management not to acknowledge that we were new customers we felt not welcomed or appreciated! Giving Sam and Lisa and Dave 5 stars. I would give Jose Villar 0 stars! You need to treat people with respect and even if your having a bad day fake it and I should never have to be telling that this ever happened. More

Very friendly and efficient employees helped make everything right for me With a minimum of waiting time everything right for me With a minimum of waiting time More

So not pushy! ! First greeting was are you looking or would you like information and help, so appreciate being given time to browse Pleasant and all people smili ! First greeting was are you looking or would you like information and help, so appreciate being given time to browse Pleasant and all people smiling and welcoming. More

My advisor Dave was very good with explaining the problems I was having and how the issues could be repaired. Everyone is always very friendly and ready to assist in any way. Very efficient service. problems I was having and how the issues could be repaired. Everyone is always very friendly and ready to assist in any way. Very efficient service. More

My second car purchase with Fred - I found my whole experience with Fred professional, freindly and knowledgeable, I was treated like an old family friend. Great experience, highly recommend Fred and experience with Fred professional, freindly and knowledgeable, I was treated like an old family friend. Great experience, highly recommend Fred and Val Ward. More

Jamie understood my problem and was able to get the car in and problem fixed quickly. Very friendly and efficient service! in and problem fixed quickly. Very friendly and efficient service! More

The Staff were friendly, knowledgeable and met my needs. It had a very nice waiting room. Great coffee was offered while I waited. It had a very nice waiting room. Great coffee was offered while I waited. More

The friendliness, knowledgeable , and feeling like you are family is amazing. Great group of people to work with in all aspects of buying a vehicle. are family is amazing. Great group of people to work with in all aspects of buying a vehicle. More

Very professional and took the time to listen and made the experience very enjoyable for us the experience very enjoyable for us More

Dan Flynn is the best employee at Val Ward during my past 40 year experience. 40 year experience. More