University Volvo

Horrible customer service! This dealership charged me over $200 to replace a tire pressure montitoring sensor. Within 2 hours, the same message appeared again. When I returned, I was told the remaining over $200 to replace a tire pressure montitoring sensor. Within 2 hours, the same message appeared again. When I returned, I was told the remaining 3 sensors needed to be replaced at a cost of $528! After several phone calls and emails; and the dealership being unable to show that the sensors were faulty; I took my car to another Volvo dealership. They reprogrammed the sensors at a charge of $98! Haven't had a problem since. Throughout this 'mess,' some of my phone calls and emails went unreturned. The service manager hung up the telephone on my husband and they have never admitted any wrongdoing. Very sad that they treat customers this way. More

Cant say enough about the great people at University Volvo or about Volvo in general. As the saying goes Volvo for life!! We had some problems with our 2011 C 70 that were real hard to identify and fi Volvo or about Volvo in general. As the saying goes Volvo for life!! We had some problems with our 2011 C 70 that were real hard to identify and fix. After several attempts to find a solution University Volvo and the Volvo Corp. stepped up to the plate and gave us a more than reasonable offer on a replacement vehicle. We do not view the problems we had as a reflection on the quality of Volvo but rather just a one in a million problem with no quick solution. This was our second Volvo and certainly will not be our last. I highly recommend Volvo as a company that makes wonderful cars and University Volvo in Charlotte . Thanks again to everyone from the service manager to the service tecs. and especially to our salesman AJ and the sales manager Jeff More

A.J. was great from inital call thru close of the deal. Price was best out of 3 states on top of finding me the only 2013 xc90 r design i wanted on the east coast. I would recommend buying a car from Univ Price was best out of 3 states on top of finding me the only 2013 xc90 r design i wanted on the east coast. I would recommend buying a car from University Volvo without hesitation. More

My wife and I just purchased a new Volvo XC60 from University Volvo. Starting with the phone calls, and continuing through with the visit in-person, test drive, sale, financing, etc., the overall exp University Volvo. Starting with the phone calls, and continuing through with the visit in-person, test drive, sale, financing, etc., the overall experience was terrific. We had the pleasure of working with Stephen Bacon, who was friendly, knowledgeable, respectful of our time but did not rush us, excellent in every respect. Price was great as well, they were happy to match and even beat the excellent pricing we had found on-line through various sources. I recommend this dealership very highly, and would not hesitate to purchase from them again. More

Working with AJ and everyone at University Volvo was a real treat. AJ was very patient (I changed my mind many times!), and in the end I think we ended up with the best car for us, at a good price. We n real treat. AJ was very patient (I changed my mind many times!), and in the end I think we ended up with the best car for us, at a good price. We never got the run-around, and none of the usual games. I would buy from them again! More

Was very pleased at the overall experience buying a new Volvo. Very helpful in assisting me in choosing the best car. Everyone at the dealership was great to work with. Small dealership, but big on serv Volvo. Very helpful in assisting me in choosing the best car. Everyone at the dealership was great to work with. Small dealership, but big on service. Offered the best overall price for the new XC60. Would definately recommed others to consider University Volvo when looking for a new Volvo. More

This dealership is WONDERFUL! My husband and I had the best experience buying our new Volvo xc90 here. Everyone we worked with was kind, knowledgeable, and treated us like family, not customers. Bob guide best experience buying our new Volvo xc90 here. Everyone we worked with was kind, knowledgeable, and treated us like family, not customers. Bob guided us through the whole process and took time to really get to know us. The process was easy and transparent. We never felt rushed to buy immediately or settle for a car we didn't like. They told us the pros and cons of each car we looked at and even called around to find us the best interest rate. We will recommend University Volvo to all of our friends and family. They appear to pride themselves on putting the customer first and made us very comfortable. They were very understanding of our newborn son and gave us ample time to feed him and take care of his needs while at their dealership. We never felt rushed to sign a paper and leave. This was honestly the best dealership we have ever worked with. They make buying a car exciting, not stressful. If you are looking for a Volvo, check them out. You will definitely enjoy the experience. More

My experience with University Volvo was exceptional. Stephen Bacon went over and beyond to ensure that I got the exact car that I was looking for. Stephen was able to find the color combination I wante Stephen Bacon went over and beyond to ensure that I got the exact car that I was looking for. Stephen was able to find the color combination I wanted when other Volvo dealerships said they could not find it. He was very prompt and responsive to all my questions and requests. I would recommend this dealership and more importantly Stephen to all my friends and family. Stephen was very funny and friendly and made this a pleasurable car buying experience. More

This is the second Volvo that we have purchased from University Volvo. Their customer service is exceptional and they truly care about their customers! I wouldn't go to any other dealer in the Charlot University Volvo. Their customer service is exceptional and they truly care about their customers! I wouldn't go to any other dealer in the Charlotte area. More

Overseas Delivery program was AWESOME! Bob did a fantastic job assisting us and made the entire end-to-end experience very positive. I highly recommend Bob Kennedy, University Volvo and the Oversea fantastic job assisting us and made the entire end-to-end experience very positive. I highly recommend Bob Kennedy, University Volvo and the Overseas Delivery Program to everyone. More