University Volvo

Awesome experience! Johnny is very easy to work with. Preasure-free (which is VERY nice) and willing to do what it takes to make everyone satisfied. Thanks!! Johnny is very easy to work with. Preasure-free (which is VERY nice) and willing to do what it takes to make everyone satisfied. Thanks!! More

Excellent service, great products My wife and I were expecting our first child and looking for a family vehicle to replace my old car. We were drawn to Volvo because of its impeccable My wife and I were expecting our first child and looking for a family vehicle to replace my old car. We were drawn to Volvo because of its impeccable safety record and family friendly designs. After going to the other Volvo dealership in Charlotte we decided to go to University Volvo and were blown away by the service we received, especially from Johnny. He was always available, helpful, and extremely patient as we did an extensive search for the right vehicle. 4 months after purchasing the vehicle, we're now the happy owners of a great vehicle and the proud parents a beautiful daughter! More

Kindergarten service department I own 3 Volvos.... bought one from them.... the cars was well maintained... I decided to let them do work on the other 2 !! Wow !!! What a mistake... I own 3 Volvos.... bought one from them.... the cars was well maintained... I decided to let them do work on the other 2 !! Wow !!! What a mistake... I got screwed... first I took my sons S60 for some front suspension work.. replace tie rods and engine mounts which was a recommendation from the another dealership where I had the state inspection performed... now I could have just had the work done there ( I work for the dealership) but instead, I said let me give university Volvo a chance since the car I purchased was well kept ..... well , I gave them the list of things that where concerns from my shop ... I told the service writer this is what they found ...could you check the vehicle out and see if there's anything else wrong . I also mentioned that the torgue bushing might be caroaded...About 3-4 days later they call me to pick up my vehicle ..... drove the car for a week, I noticed that something was not right with the way the car felt... the engine was rocking too much.... the car was shaking going into corners ... I took the car back ..showed a different service the torque bushing... the writer said ..."yes. that bushing is definitely busted and needed to be replaced ... at that point , no problem..... they took the car back checked it out call me about 3 days later and said " your vehicle needs control arms on both sides, my shocks weren't performing properly and they will repair $700 + ..... I ask well why didn't they noticed that when they replaced the tie rods..... in case you don't know the tie rods are right where the strut , control arms are locate ... the way this service writer made it seem... was this car is unsafe to drive... the parts can fail at any moment... only problem was he didn't realize that they had just done work on this same car a week or so earlier .... I called back after 3 days without anyone calling me... and I was told you could pay the price or you can pick up your car.... well I called Volvo customer service they said there was nothing they could do... at this point I went and picked up my car..... they will never ever see my 3 Volvos again !! All these years I was servicing at Charlotte Volvo..... excellent service ...they provide you with a loaner until repairs are finished ....never had any problems with them... I will be going to them for future work..... I work for Hendrick Automotive Group and I will see about us not doing anymore business with them and to take our business to Charlotte Volvo... I got screwed big time... I asked for the service manager ..I was told " she was technically on vacation " ...but she was still in the building... if you want your Volvo fix take it to the professionals not University they are still in kindergarten I know the the rating is from 1 to 5 stars but they get a minus -10 stars in my book and that's coming someone that has worked in this business since 1994 More

Excellent constumer Servicer and Prefessional services I recently purchased a Volvo XC90 from University Volvo and the experience was amazing. Johnny Dunbar (product expert)t and Jeffrey Goodman (Manager) I recently purchased a Volvo XC90 from University Volvo and the experience was amazing. Johnny Dunbar (product expert)t and Jeffrey Goodman (Manager) took excellent care of me from having the car ready to preview and test drive, to the ease of buying process and the courteous and professional service I received from the moment I walked in. My family has always owned Volvos and will continue to do so for the next generation. I highly recommend University Volvo for its location, service, client relations, inventory and professionalism and product knowledge. More

Great Experience! I had a wonderful experience at University Volvo. I was genuinely impressed by the professionalism at this dealership; all the employees were friendly I had a wonderful experience at University Volvo. I was genuinely impressed by the professionalism at this dealership; all the employees were friendly and very helpful. As a first time car buyer, I was very nervous about making sure I made the right choice, but Johnny Dunbar was able to guide me through the process so that I felt comfortable with my purchase. More

A great buying experience. Johnny Dunbar just helped us select our new Volvo S60 to replace a V60 that we were turning in. He was most helpful. We had had our previous Volvo s Johnny Dunbar just helped us select our new Volvo S60 to replace a V60 that we were turning in. He was most helpful. We had had our previous Volvo serviced at this dealership and found the staff particularly helpful. More

Repeat Customer Our visit and transaction was easy with this friendly and knowledgeable team. I love my Volvo and will no doubt visit University Volvo when I am read Our visit and transaction was easy with this friendly and knowledgeable team. I love my Volvo and will no doubt visit University Volvo when I am ready for another! More

Friendly staff, easy transaction. Will buy from them again. We really enjoyed working with Johnny and the rest of the team at University. The price was fair, the service was excellent, and we were in and out ve We really enjoyed working with Johnny and the rest of the team at University. The price was fair, the service was excellent, and we were in and out very quickly. Nothing but good things to say about the car and dealership. We will definitely look to buy from them again in the future. More

Easy experience Finding the car I wanted was easy with the online search inventory. Once I realized university Volvo had the car I wanted we headed up there and worke Finding the car I wanted was easy with the online search inventory. Once I realized university Volvo had the car I wanted we headed up there and worked with Daniel. He was awesome, not pushy, very informed and made the process easy and fast. Would buy a car from him anytime! More

First Time Customer Well done. Was very pleased with their service and attention to detail. They were very helpful and answered all our questions. They also went out of t Well done. Was very pleased with their service and attention to detail. They were very helpful and answered all our questions. They also went out of their way to make sure we could drive the car home that evening. Was very pleased with their service. More