University Volvo

I have always been impressed by sales and service. Never talked down to because I’m an older female. I love the updated checin and waiting area. talked down to because I’m an older female. I love the updated checin and waiting area. More

Leasing my xc40 at University Volvo was such a good experience. It wasn't the "typical" experience that you would have at a car dealership (in a good way) because I never felt pressured to make a decis experience. It wasn't the "typical" experience that you would have at a car dealership (in a good way) because I never felt pressured to make a decision. They never hard-balled me. They worked with me through every step until I felt comfortable with my decision. I would recommend them to anyone if they are looking to buy or lease a Volvo. Also, I am in love with my car! Thank you to Matt Bertone and Jeff Goodman for making the process easy. More

Let’s face it, for most of us the process of buying a car is right up there with paying taxes and having a root canal. I had been putting it off for nearly a year because the thought of playing the ‘let me t is right up there with paying taxes and having a root canal. I had been putting it off for nearly a year because the thought of playing the ‘let me take it to my manager’ game was just dreadful. I researched every pricing site and every Volvo dealership in w/in 300 miles. After being beat up and lied to by the stereotypical used car salesman at dealerships in Wilm. and Charleston, I drove 3.5 hrs to University Volvo. Rather than being ambushed by a salesmen whose only concern was his paycheck, I entered a clean, modern showroom where I met Daniel Lechner. Daniel was personable, patient, accommodating and extremely knowledgeable—exactly what I wanted and needed. Look, I’m not an easy customer to begin with and entering a dealership automatically puts me into ‘full battle gear’ mode. Daniel never flinched as I asked more questions than a toddler! He answered each one honestly, completely and concisely. Never once did I feel intimidated, nor get the feeling he was trying to ‘sell’ me. He gladly provided keys to many vehicles enabling me to look at every detail and difference, offering honest advice and opinions when asked hence helping me narrow down my options. Offering different test drive routes and conditions, we test drove two vehicles. During the drive I discovered that Daniel had been with Volvo for 13 years and had extensive experience on both the service and sales sides! My comfort level grew with Daniel and I slowly began disarming that ‘full battle gear’ attitude. We sat down with no pressure and negotiated what I felt was a fair deal. Unlike the two other dealerships I had previously visited, things moved along in a timely, efficient manner and I was not left sitting for long periods, feeling my time was being wasted. When I sat down with the Finance Director, AJ Varrochione, each document was explained, every question and scenario answered. Did AJ try to sell me an extended warranty? Yes, but he explained the advantages and benefits without scare tactics and pressure. To be accurate, he ‘offered’ the warranty options rather than trying to ‘sell’ me. Offering warranties is part of his job and although historically it’s been another consumer red flag for me, he presented the products in a professional and knowledgeable manner and it was appreciated. While signing paperwork with AJ, Daniel continued to provide 5 star service by having my new XC60 detailed and fulfilling all the commitments he made to me. Bear in mind, this was at or after closing time and after spending 4+ hours with me (the picky, skeptical, pessimistic customer from h*ll). University Volvo provided an outstanding customer experience before, during and after the sale. Daniel Lechner was not only an absolute pleasure to work with but a true professional in his field. Volvo makes a wonderful vehicle (this is not my first, nor will it be my last). University Volvo provided a pleasant, positive buying experience like no other. They have EARNED my loyalty and my recommendation. More

Service was great, as it always is!! Friendly and knowledgeable people; efficient service; clean, comfortable, quiet waiting area. Have been going to University Volvo for 5 years or more and always knowledgeable people; efficient service; clean, comfortable, quiet waiting area. Have been going to University Volvo for 5 years or more and always happy with their service. More

Trade in and purchase Johnny Dunbar very Trade in and purchase Johnny Dunbar very knowledgeable. Happy with new purchase. Covid precautions in sale's area noted. Everyone we dealt with wer Trade in and purchase Johnny Dunbar very knowledgeable. Happy with new purchase. Covid precautions in sale's area noted. Everyone we dealt with were professional More

Service appointment was easily scheduled. Service was prompt and efficient. Staff is very helpful and courteous. I have been very impressed with the quality and attention to detail of the entire operati prompt and efficient. Staff is very helpful and courteous. I have been very impressed with the quality and attention to detail of the entire operation. More

Best car buying experience ever. Purchased site unseen (I'm in Sarasota, FL). I wish I lived in the Charlotte area so I could continue to utilize their service. Every part of the purchasing, financing (I'm in Sarasota, FL). I wish I lived in the Charlotte area so I could continue to utilize their service. Every part of the purchasing, financing, pickup, and post sale have been beyond my expectations. This team understand customer service and I wish all car dealerships followed their lead. AJ has gone out of his way to support me post sale - this level of service will ensure I come back to University Volvo for my next purchase. Don't hesitate if you are buying online / out of state. You will not be disappointed. More

Scheduling and service were great. They even caught a software update that I forgot to ask about when I was dropping of and accommodate a loaner last minute. software update that I forgot to ask about when I was dropping of and accommodate a loaner last minute. More

All done very well. Tire had to be replaced found with nails. Car was washed outside as well. Service completed with new software upgrades. It would be helpful if we know what software upgrades as well. nails. Car was washed outside as well. Service completed with new software upgrades. It would be helpful if we know what software upgrades as well. I noticed changed in back camera display during a reverse More

Completed 10,000 mile service, had a loaner while getting work done! Everything taken care of until next service! Will take it to them next service too! work done! Everything taken care of until next service! Will take it to them next service too! More