University Kia of Durham

WORST new car buying experience ever. Car was on order for over 13 months and when it arrived it lacked a number of the options we had ordered (e.g., rear cargo mat and wheel locks). Neit Car was on order for over 13 months and when it arrived it lacked a number of the options we had ordered (e.g., rear cargo mat and wheel locks). Neither management nor staff know their product. They tried to tell me the plastic cover underneath the motor was the skid plate that was ordered with the vehicle. Also, dealership added an extra $2.2K to the car's price and passed it off for extras they added, which are basically worthless. If we had not waited for 13+ months for this car, I would have asked for my deposit and walked out of the dealership. This was our 2nd Kia. Our first Kia was purchased at Tri-City Kia, Eden, NC and was a far better experience. No plans to return to this dealership. More

Worked with Pa. He was very patient with me. I tested several cars before finding the right car. Everyone at the dealership was very friendly and accommodating. This He was very patient with me. I tested several cars before finding the right car. Everyone at the dealership was very friendly and accommodating. This is my 3rd purchase from this dealership. Thank you to everyone for your assistance. More

Worked with Allan to trade in my Kia for a newer one! Best ever experience working with him as well as Nick in finance. Spoke with Sharon as well and everyone there is always so pleasant and accommodatin Best ever experience working with him as well as Nick in finance. Spoke with Sharon as well and everyone there is always so pleasant and accommodating. I take my car there for service and always great experiences from everyone, I’ve been other places and refuse to return because of the customer service but at University it’s all around great and that’s the main reason when looking at a newer car I stuck with what I like as well as the service, I can’t say enough good about University Kia!!! Great assets to the company and keeps with company in great standings! Kudos to you all!!! More

The staff at the dealership were extremely friendly and accommodating, going to above and beyond to ensure their customer’s satisfaction. I greatly recommend this dealership! accommodating, going to above and beyond to ensure their customer’s satisfaction. I greatly recommend this dealership! More

Michael Teasley, Sales Consultant and Nick Bell, Finance Manager, Both helped me to be able to finance my new car. Didn’t have no idea that I was going to purchase a car that day, I went in to get an oil ch Manager, Both helped me to be able to finance my new car. Didn’t have no idea that I was going to purchase a car that day, I went in to get an oil change and came out with another brand new car. These guys are awesome, they are definitely the ones you ask for when purchasing a car, even with a low credit score. More

I had the best experience buying a used car at Kia of Durham. Aaliyah Stevens made the process easy, and enjoyable. I was fed and provided with refreshments during the process- very important for me, and Durham. Aaliyah Stevens made the process easy, and enjoyable. I was fed and provided with refreshments during the process- very important for me, and given time to make decisions regarding the purchase and added options. All my questions and concerns were answered effectively and with patience. I will use this dealership if/when I look for another vehicle More

I ordered a Niro plug in hybrid in September 2023. It was delivered in March 2024. The staff answered all questions openly and fairly. The purchase was handled well. I have nothing but good things to It was delivered in March 2024. The staff answered all questions openly and fairly. The purchase was handled well. I have nothing but good things to say about these guys and would recommend them to others looking for a new Kia. More

Very welcome environment and professional people. Attentive to our questions and always with the best respect shown. Attentive to our questions and always with the best respect shown. More

Yoshida Stokes was my sales associate and she was fun to work with! I would definitely recommend this dealership! work with! I would definitely recommend this dealership! More

Excellent buying experience with Tracy Nickels, Sales Consultant and Nick Bell, Finance Manager. Top of the line customer service. Consultant and Nick Bell, Finance Manager. Top of the line customer service. More