University Kia of Durham

I had an incredible experience working with Tracy and the entire team at KIA of Durham. Tracy was sweet, patient, and did her best to get me an incredible deal not only on the KIA I was purchasing but also t entire team at KIA of Durham. Tracy was sweet, patient, and did her best to get me an incredible deal not only on the KIA I was purchasing but also the vehicle I was trading in. I had so many people from the dealership stop and check on me while I was there to ensure I was comfortable, well taken care of, and that I had everything I needed. I didn't walk in intending to trade my vehicle in, I was just starting the process of looking but the experience with Tracy, the rest of the KIA of Durham team, and the incredible deal they offered, left me walking out with my first ever KIA and I am beyond thrilled with my new vehicle. More

I'm a long-time KIA vehicle owner, and I found myself at this dealership looking for a new or used electric or plug-in hybrid to think about. Customer service, attention to detail, flexibility... all of th this dealership looking for a new or used electric or plug-in hybrid to think about. Customer service, attention to detail, flexibility... all of them exceptional. Never had an easier and more customer-centered experience making such a high-ticket purchase ever, let alone at a car dealership of all places. Nothing but praise to the University KIA Durham team, especially Tracy Nickels for moving anything out of her way to make my family feel welcomed and listened to on a really hot summer weekend afternoon. But the proof is in the pudding: we didn't simply walk out of there satisfied — we drove out of there in a brand new car on that same day, happy as can be. Thank you for your outstanding service! More

Looking for a good “After The Sale”experience, you may want to look elsewhere! Sure, they roll out the red carpet to get you in the door for a sale. HOWEVER, it is goodbye customer service before th want to look elsewhere! Sure, they roll out the red carpet to get you in the door for a sale. HOWEVER, it is goodbye customer service before the ink on the paperwork has time to dry! Word of caution, if you are not well versed in reading the small print, do not skip reading every last document and question EVERYTHING! DOUBLE check, TRIPLE check the final numbers and again, QUESTION everything! This will help you avoid “after the sale” remorse! I speak from first hand experience. This dealership has two sides to them, their “before the sale” persona which is quite different from their “after the sale” persona! I, personally would not recommend this dealership to friends, family or foe! More

Tracy was wonderful the best one working at the dealership. I’m loving my new Kia K5 2025. dealership. I’m loving my new Kia K5 2025. More

Had an amazing experience working with Tracey and others at dealership. Highly recommend for any new vehicle purchase. at dealership. Highly recommend for any new vehicle purchase. More

We had an amazing experience Wwith AJ McKoy. He went above and betond to help us get the car we need. He went above and betond to help us get the car we need. More

Great experience. Best dealer I have ever dealt with, and my sales person was fantastic - Yoshida Stokes. Best dealer I have ever dealt with, and my sales person was fantastic - Yoshida Stokes. More

Lionel was an excellent person to work with. Dealer is clean, convenient, straightforward, and well-stocked. Dealer is clean, convenient, straightforward, and well-stocked. More

I had a great experience with Landy here who spent a lot of time working with me and my family. We had a very comprehensive test drive. The entire experience answered all my questions and made me feel comf of time working with me and my family. We had a very comprehensive test drive. The entire experience answered all my questions and made me feel comfortable and taken care of. I appreciated how I was treated and I felt they were full of integrity and in it for me and for a good and positive experience. More

WORST new car buying experience ever. Car was on order for over 13 months and when it arrived it lacked a number of the options we had ordered (e.g., rear cargo mat and wheel locks). Neit Car was on order for over 13 months and when it arrived it lacked a number of the options we had ordered (e.g., rear cargo mat and wheel locks). Neither management nor staff know their product. They tried to tell me the plastic cover underneath the motor was the skid plate that was ordered with the vehicle. Also, dealership added an extra $2.2K to the car's price and passed it off for extras they added, which are basically worthless. If we had not waited for 13+ months for this car, I would have asked for my deposit and walked out of the dealership. This was our 2nd Kia. Our first Kia was purchased at Tri-City Kia, Eden, NC and was a far better experience. No plans to return to this dealership. More