University Kia of Durham

I had awful experience with them. I went for a trade in and they lowballed us to the point of being insulting.They did not even try to convince us or offer us a better deal for our car I went for a trade in and they lowballed us to the point of being insulting.They did not even try to convince us or offer us a better deal for our car.I would never deal with this very unprofessional people. More

AJ was awesome and helping and actually caring when it came down to actually purchasing if ever needing I will be back and also refer ! Thank you -Ja’Tahjia came down to actually purchasing if ever needing I will be back and also refer ! Thank you -Ja’Tahjia More

It was our first experience with KIA and were impressed with the quality of their cars. They were caring and patient in explaining their new technology and we love it so much. We are grateful for AJ & Ro with the quality of their cars. They were caring and patient in explaining their new technology and we love it so much. We are grateful for AJ & Rod at University KIA for their professionalism and patience in helping us ease through the process of getting our first KIA. They are the best! More

If you need or want a Kia, go here and ask for Davontae. He was patient, knowledgeable and super friendly. We are happy with our experience and our purchase. He was patient, knowledgeable and super friendly. We are happy with our experience and our purchase. More

Yoshida Stokes assisted me with the purchase of my brand new 2025 Kia k5. Very informative on the vehicle and was very patient with me. new 2025 Kia k5. Very informative on the vehicle and was very patient with me. More

Great experience at this dealer. Danielle R worked with me to get the exact vehicle I wanted. She was attentive and responsive (even after hours) without being pushy. Whether it was Danielle R worked with me to get the exact vehicle I wanted. She was attentive and responsive (even after hours) without being pushy. Whether it was Danielle, Mario with finance, or anyone else i interacted with, not once did I feel like pressured or not attended to. I would recommend this dealership to others More

Process was very smooth and easy ! Yoshida was very helpful and patient with her customers. Yoshida was very helpful and patient with her customers. More

I'm a long-time KIA vehicle owner, and I found myself at this dealership looking for a new or used electric or plug-in hybrid to think about. Customer service, attention to detail, flexibility... all of th this dealership looking for a new or used electric or plug-in hybrid to think about. Customer service, attention to detail, flexibility... all of them exceptional. Never had an easier and more customer-centered experience making such a high-ticket purchase ever, let alone at a car dealership of all places. Nothing but praise to the University KIA Durham team, especially Tracy Nickels for moving anything out of her way to make my family feel welcomed and listened to on a really hot summer weekend afternoon. But the proof is in the pudding: we didn't simply walk out of there satisfied — we drove out of there in a brand new car on that same day, happy as can be. Thank you for your outstanding service! More

I had an incredible experience working with Tracy and the entire team at KIA of Durham. Tracy was sweet, patient, and did her best to get me an incredible deal not only on the KIA I was purchasing but also t entire team at KIA of Durham. Tracy was sweet, patient, and did her best to get me an incredible deal not only on the KIA I was purchasing but also the vehicle I was trading in. I had so many people from the dealership stop and check on me while I was there to ensure I was comfortable, well taken care of, and that I had everything I needed. I didn't walk in intending to trade my vehicle in, I was just starting the process of looking but the experience with Tracy, the rest of the KIA of Durham team, and the incredible deal they offered, left me walking out with my first ever KIA and I am beyond thrilled with my new vehicle. More

Looking for a good “After The Sale”experience, you may want to look elsewhere! Sure, they roll out the red carpet to get you in the door for a sale. HOWEVER, it is goodbye customer service before th want to look elsewhere! Sure, they roll out the red carpet to get you in the door for a sale. HOWEVER, it is goodbye customer service before the ink on the paperwork has time to dry! Word of caution, if you are not well versed in reading the small print, do not skip reading every last document and question EVERYTHING! DOUBLE check, TRIPLE check the final numbers and again, QUESTION everything! This will help you avoid “after the sale” remorse! I speak from first hand experience. This dealership has two sides to them, their “before the sale” persona which is quite different from their “after the sale” persona! I, personally would not recommend this dealership to friends, family or foe! More