Universal Toyota

Although I had an appointment, and was told it would take 1.5 hours to complete, my oil change took 2 hours to complete. The service manager called me on the phone to let me know the service was complete al 1.5 hours to complete, my oil change took 2 hours to complete. The service manager called me on the phone to let me know the service was complete although I was waiting in the waiting area the entire time. I have been going to Universal Toyota for years for service. I purchased a Camry there and got it serviced there before I purchased my Lexus. This is the first time I have been called on the phone while sitting in the waiting area for notification. Why make an appointment if it is going to take 2 hours to complete an oil change. Poor customer service. More

Worst customer experience!!! My wife and I bout a 2020 Highlander last May. I am currently working out of town, so she took her car in to get a routine oil change. While changing the oil the service membe Highlander last May. I am currently working out of town, so she took her car in to get a routine oil change. While changing the oil the service member noticed two tires had screws in the tire walls. They told her car was not drivable and that they did not have the tires in stock and would have to go to the Toyota dealership in Boerne to get her tires. They also informed her that they didn’t have any loaner cars available, and we lived too far to give her a ride home and back one the car was finished. She explained was that she needed to pick up our son for daycare which was on the other side of the city and we do not have anyone to pick him up besides herself and they daycare would be closed by the time her car was fixed. She asked many times if they could giver her a loaner and they refused. She is also 7 months pregnant with a high risk pregnancy and requires medication to be taken with food. When she told them this they still refused to get her a loaner. I called up there and spoke to a sales manager and he offered to get her a new car to be used as a loaner. At this point she had been there 3 hours and they daycare was about to close. Luckily some friends of ours had a car seat and was able to pick him up as the daycare was about to close. She asked why this wasn’t an option when she asked 3 hours ago. But by the time the paper work would have been filled out and the distance from our home her car would be ready. She sat there 5 hours before the car was finished. She then had to go back because they did not put enough air in the new tires!!! When I called to inform the manager what happens they apologized that I “felt” this way but that they did not do anything “legally” wrong. Save yourself the hassle and do not come to this dealership!!! More

I recently bought a certified used vehicle from Universal Toyota. My salesman, Werner, couldn't have been more helpful. There were some features I wanted to be added to the car and he set up an appointment Toyota. My salesman, Werner, couldn't have been more helpful. There were some features I wanted to be added to the car and he set up an appointment for the following week for me to bring the car back. He also got me a loaner car to drive while mine was being worked on. Their finance department was also very accommodating and professional. More

Very dishonest and unresponsive repair shop. I've had trouble with tires I had them replace, repeatedly, and each time (x2) they were happy to sell me new ones 'at a discount.' Turns out Goodyear was end trouble with tires I had them replace, repeatedly, and each time (x2) they were happy to sell me new ones 'at a discount.' Turns out Goodyear was ending that series due to poor performance but Universal must have had old ones in inventory to sell. Then today I went in as my key fob wouldn't open the doors anymore. I had to use the back up key and the fob ran the car fine. The parts guys tried to tell me I had to buy a new fob for $189 AND pay repair shop $130 to 'reprogram' the new fob to my car. I told them evidently Toyota doesn't want people to buy their cars if they charge this much for a 'new key.' They just shrugged, didn't even ask whether I'd tried changing the battery. I went home, Googled it, and found out how to change the battery (for $1.50). Works fine now. This dealership is not to be trusted! More

Excellent service, Chelsa Scott was super helpful. She worked to help us purchase the vehicles we wanted. Super friendly. Great customer service. Finance was great. Super helpful. Very friendly. Great per worked to help us purchase the vehicles we wanted. Super friendly. Great customer service. Finance was great. Super helpful. Very friendly. Great personality Will definitely go back. Will definitely recommend them. Thank you all 💕💕 More

I will NEVER STEP FOOT IN THIS DEALERSHIP AGAIN! Most UNPROFESSIONAL, DISORGANIZED dealership I’ve dealt with! They sell you a car and then the service after the sale is zero at Universal Toyota!!! You w UNPROFESSIONAL, DISORGANIZED dealership I’ve dealt with! They sell you a car and then the service after the sale is zero at Universal Toyota!!! You will waste days of your life and never get anything solved. Not even with upper management!!! TOTALLY USELESS!!!! Service MGR. Rick- useless!!! More

Jose was a class act from start to finish! Knowledgeable, very personable, and went out of his way to ensure my husband and I received top notch service. We left completely satisfied with our buying experien very personable, and went out of his way to ensure my husband and I received top notch service. We left completely satisfied with our buying experience with Jose and we love our brand new CHR!! More

Look for Paul Antony Garcia if you plan to buy used vehicle. Very responsive. What make him stand out is after i purchased the truck, he spent time under the heated sun to help me (moren like do it for vehicle. Very responsive. What make him stand out is after i purchased the truck, he spent time under the heated sun to help me (moren like do it for me as he did 95% of the work) get my sport car on the dolly so I can tow home. The problem is my sport car is lowered so he helped figure out tricks to get it on the dolly. Took about 1.5hrs to get it done. The next day I texted him thinking the interior light of my truck doesnt work, he called me back immediately. In short, ask for Paul. More

NEVER again will I come here. I had $4,000 to give down and all I was looking for was a low monthly payment. All they were concerned with was having to pay for inspection fee and bank fees, not to mention and all I was looking for was a low monthly payment. All they were concerned with was having to pay for inspection fee and bank fees, not to mention they wouldn't even reduce the price of the vehicle I drove that had a spiderweb crack in the windshield. Take your money and business somewhere else. Even though I guarantee they need us more than we need them right now with this whole covid thing, they will not work with you in anyway shape or form. More

Poor Service Department Took my Toyota in right on time for my appointment for a routine oil change, new wiper blades and an air filter. Two hours and $160.00 later it was f Took my Toyota in right on time for my appointment for a routine oil change, new wiper blades and an air filter. Two hours and $160.00 later it was finally done. I had to go to the counter and ask what was taking so long before anyone even bothered to check on its progress. The car had not been washed, the wipers blades were so big they looked like they belonged on a giant construction vehicle, and no apology or explanation as to why it took so long. I fared better than the lady next to me in the waiting room that had sat there for over an hour and a half only to find out they never entered her car into the line up for repair. Then they were going to charge her well over a hundred dollars to hook up their machine and tell her why the engine light came on. Never again! More