Universal Toyota

Erick Ramirez was very knowledgeable and patient his explanation of vehicles and payments and terms was excellent. He was great and understanding our family needs!!!! explanation of vehicles and payments and terms was excellent. He was great and understanding our family needs!!!! More

I had a great experience at Universal Toyota! Dr. K Thomas was professional and helped me get into a vehicle I loved! He let me know I didn’t have to settle. He took care of me throughout the who Dr. K Thomas was professional and helped me get into a vehicle I loved! He let me know I didn’t have to settle. He took care of me throughout the whole process which I appreciate greatly! I’m happy to say I love my suv! ❤️ Not just like it! More

Initially location was good. Previous visits I really didn’t have any issues. Staff were nice, professional, and service was good. Had recommended and even began speaking to sale Previous visits I really didn’t have any issues. Staff were nice, professional, and service was good. Had recommended and even began speaking to sales in preparation for my sisters to purchase vehicles here. Unfortunately, that all changed after my last service visit. Ill try to keep this short; Made arrangements, scheduled time off to have service done here. Personnel waited until I physically arrived to inform me they were increasing my service(oil change) by about $50! Claimed they were losing money charging me how much I’ve been paying. Would have been professional and nice to be given the courtesy of this drastic change prior to arriving. I could have researched and exercised other options before making arrangements proceeding at this location. Since my first visit I was informed, that someone at the top said I would pay a specific amount here on out for that service. I do understand times change and companies may need to adjust prices to reflect accordingly. I thought that was the case, but found out later that it was not…even seemed premeditated. This made it inconveniently late to reschedule, was already there, didn’t have enough information at the time, wasn’t aware of other better options that were available…so went ahead with the service. Disappointed and shocked after researching all other surrounding locations while waiting. I checked if it was a recent Toyota change/trend…discovered it was not. I brought this up to staffs attention with no resolve. No other Toyota locations raised that price at that time, or even to this day. Fast forward I can now confidently verify I found a better fit somewhere else moving forward. I have already taken my friends, family, colleagues and my business elsewhere. Im happy to mention I pay much less with all services I’ve inquired about or utilized as far, receive exceptional service and overall better experience at another location. I guess things happen for a reason. Hopefully, it was just an isolated incident and location can find ways to improve if needed. Unfortunately, I lost confidence and can no longer recommend this location based off my last experience. More

Title: Predatory Math, Bait-and-Switch Tactics, and Dishonoring a Disabled Veteran"I am a disabled veteran, and my experience with Universal Toyota was a shocking display of dealership dishonesty and g Dishonoring a Disabled Veteran"I am a disabled veteran, and my experience with Universal Toyota was a shocking display of dealership dishonesty and greed.I did all the heavy lifting myself—tracking down an uncommitted vehicle allocation moving through the regional pipeline and bringing the exact vehicle details directly to them to secure an easy, guaranteed sale. We explicitly agreed in writing to a strict $38,640 Out-The-Door (OTD) price before moving forward.The moment they successfully seized my allocation and locked it into their dealership inventory system, they completely weaponized it against me. They immediately reneged on our agreed price and sent a printed worksheet trying to lock me into a final balance of $42,793.89—hiding an unauthorized markup of over $4,150 on the very vehicle I found for them. To cover it up, the salesperson handwritten '@ Invoice # 39,783.51' in blue ink on the paper to deceive me, when the true factory invoice for this vehicle sits closer to $37,126.When I called them out on this predatory math and provided the true factory invoice figures, the salesperson instantly backtracked and text me claiming 'management won’t allow me to give numbers until the vehicle lands'—completely ignoring the fact that he had literally just sent me a printed numbers sheet five minutes prior.They used my own legwork to trap an allocation, assumed I was an uneducated buyer they could manipulate, and treated a veteran with absolute disrespect. I walked away permanently. Do not bring your business or your hard-earned money to a dealership that operates with this level of deception." More

My name is Randall Orndoff , I purchased a 2014 Chevrolet Equinox through Erik Ramirez. Erik did a remarkable great job in processing the sale! I was looking for a vehicle to sit on the curb at my house and Equinox through Erik Ramirez. Erik did a remarkable great job in processing the sale! I was looking for a vehicle to sit on the curb at my house and not to drive. The whole reason was to keep my neighbor from parking his truck in front of my house. So Erik knew not just Any vehicle would work. With all this going on Erik lead me to the exact vehicle I needed. Erik listened and took time to research the inventory. A lot of sales personnel would have walked away from the deal. Not Erik he stood in there and got the deal done!! I give Erik a 5 STAR he even delivered the Equinox in bad weather to my house!! Erik was very positive and truthful something I like!! In the future I will always return to Erik for future vehicles I may be needing! Thank you Erik I appreciate all you did!! More

The Toyota dealership provided exceptional assistance and a welcoming atmosphere. Oscar Salas, the sales representative, demonstrated remarkable expertise and dedication to assisting my family in purchasing a welcoming atmosphere. Oscar Salas, the sales representative, demonstrated remarkable expertise and dedication to assisting my family in purchasing a vehicle. From the moment we entered the dealership, he extended a warm welcome and promptly commenced the process of helping us make an informed decision. I wholeheartedly recommend Oscar Salas for his exceptional service and unwavering commitment to customer satisfaction. More

Mr. Stowe is very professional. Extreamly helpful and very courteous. Ask for Mr. Stowe. Rest assured your in good hands. Nice atmospher at universal toyota. very courteous. Ask for Mr. Stowe. Rest assured your in good hands. Nice atmospher at universal toyota. More

Extremely unprofessional and unacceptable experience with manager Jesse at Universal Toyota. I visited Universal Toyota on December 23rd and negotiated a vehicle purchase that progressed all the way to fi manager Jesse at Universal Toyota. I visited Universal Toyota on December 23rd and negotiated a vehicle purchase that progressed all the way to finance. At that stage, the transaction could not be completed because the interest rate presented in finance did not match the rate that had been clearly communicated during discussions with sales, resulting in a higher monthly payment. I immediately stated that this was not the agreed-upon deal. Due to the late hour, manager Jesse instructed finance to allow me to take possession of the vehicle I intended to purchase while the dealership “worked out the numbers” the following day. The next day, I returned the vehicle and selected a different one. After extensive negotiations involving Jesse directly, we reached an agreement on pricing and terms. I was explicitly told the deal had been approved. I then waited over an hour for finance, only for Jesse—nearly 9:00 PM—to contact the director and suddenly decide he was “concerned” that the dealership was not making a favorable deal. This reversal occurred despite my repeatedly stating that I was willing to proceed with my original vehicle or walk away entirely. Instead of honoring the agreed-upon terms, Jesse retracted the deal and instructed me to return another day after he spoke further with the director. This entire experience was a complete waste of time and demonstrated a serious lack of professionalism, transparency, and integrity. Allowing a customer to believe a deal is finalized, only to rescind it behind the scenes, is unacceptable. I strongly advise against purchasing a vehicle when Jesse is left solely in charge, as negotiations appear unreliable and subject to sudden reversal without regard for the customer’s time or trust. More

once was enough, never going again. Took two days to get a basic service. I arrived 15 minutes early, was seen 15 minutes, was placed in a corridor to wait for a representative, by the Took two days to get a basic service. I arrived 15 minutes early, was seen 15 minutes, was placed in a corridor to wait for a representative, by the time he arrived, he said they couldn't service my car in the remaining 90 minutes I had before I was needed back at work. So I came back the next day. I was 30 minutes early, but waited 90 minutes for a shuttle to take me back to work. I was third to be delivered out of three in that shuttle, so another 45 minutes was wasted, even though my work is 7 miles form the dealership. 30 minutes later i was texted that my car was service. But i waited another two hours for the shuttle! Despite several urgent calls to the dealership chasing the shuttle. All in all, that service took 7 hours out of my day, on the second day, and two hours out of the previous day. Not a one off: alot of employees walking around doing nothing except entertain each other. Terrible dealership More

Poor customer service! Was waiting to check in and was told incorrect information and then sent back and forth to service then parts then with no one checking me in. I was Was waiting to check in and was told incorrect information and then sent back and forth to service then parts then with no one checking me in. I was ignored waiting just treated very poorly. I will make a complaint to the general manager and beyond. More